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번역 관련 문제 보고
Your account was hijacked because you gave away your account login info somewhere.
I swear I never logged into steam more than on the pc app, not even in the broswer :( I remember I did but in the phone app which is a Valve thing so well idk i'm sad now
What's the difference? I'm not an english native speaker so I don't actually know what is hijacked. Can you tell me?
I didn't even login in pirate games webs or some so idk, isn't there a way they could stole my information without me writing it down somewhere?
Even Valve uses the word hijacked.
https://help.steampowered.com/en/faqs/view/6639-EB3C-EC79-FF60
As I said I never used my account login info anywhere. Maybe they just tried my email with a password I tend to use and that's it idk. I'm frustrated asf, thanks for the help, appreciate you man
Here are steps to secure your account:
1. Scan for malware https://www.malwarebytes.com/
2. Check that the email and phone number on the Steam account are still yours.
3. Deauthorize all other devices https://store.steampowered.com/twofactor/manage
4. Change passwords from a trusted/clean device.
5. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage
6. Revoke the API key https://steamcommunity.com/dev/apikey (there should be nothing in the APIKEY)
Always confirm the site you are on. Never trust a link. Especially with things related to monetary value.
A lot of victims here think they have used the official login. But in reality it was all fake. So how do you know it was a Valve Corp site?
As I said, I never logged with my account in a browser. Only in the PC and phone app
Anyways OP just contact steam support and hope for the best. Although as others says they most likely won't return the item to you.
Steam Support won't do anything except help him recover the account If he doesn't have control of it. They will not restore any items that were stolen or taken. This has been the policy since 2015. So contacting Steam Support trying to recover your items, is pointless.
Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.
It is your responsibility to secure your Steam account. To quickly make trades or sales on the Market, your account must be protected by a Steam Guard Mobile Authenticator.
https://help.steampowered.com/en/faqs/view/3B6E-B322-2400-8D24
Also I think your argument is idiotic on the steam guard. You normall only able to disable steam guard if you have the physical phone. It's there as your second key. Hence the word 2 factor authentication. Password is something you know, your phone is something you have. Since the account is breached even with steam guard enabled in his phone pretty sure it's hacker. because the second key is managed to be bypassed. It's like if a thief only have one key to a two key vault. The other key is lockpicked even if we assume my brother password was shared
Anyways just continue being steam white knight. I'm sure the moderators appreciate your service.