Someone had aceess to my account even tho I have mobile security and is selling my items and stole 100$

[𓅃 スノ 𓅃]

buying that value 0.03 cent for 100$ from my steam wallet. How do i ask vavle to refund me and get my items back.

[Unn4m3d (♥AUT♥)]

Nobody will give you your items back. You leaked your account information. That's how they got in.

Follow these steps:
1. Scan for malware https://www.malwarebytes.com/
2. Deauthorize all other devices https://store.steampowered.com/twofactor/manage
3. Change passwords from a clean computer
4. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage
5. Revoke the API key https://steamcommunity.com/dev/apikey (there should be nothing in the APIKEY)

[Basarab Laiota]

I don't think valve compensates users for what was lost due to their account getting compromised,

[Crazy Tiger]

The info you need:

Originally posted by Crazy Tiger:

Phishing is the most likely cause, OP. When people get phished, they give out the account name, password and then active guard code. A bot quickly enters it and hijackers have access then. Ultimately 2FA is "just another code" that can be given away when getting phished. It's not a magical defense layer.

Secure your account:
- Scan for malware. https://www.malwarebytes.com/
- Deauthorize all devices https://store.steampowered.com/twofactor/manage
- Change your password on a secure device.
- Generate new back up codes. https://store.steampowered.com/twofactor/manage
- Revoke the api key https://steamcommunity.com/dev/apikey

Find out how you leaked your credentials. Phishing and malware are the two ways it happens, phishing is the most likely one. Either way, find out how you leaked your credentials.

Items are gone, they do not get returned nor will you get money back for them. The item restoration policy: https://support.steampowered.com/kb_article.php?ref=9958-MJDG-3003

Not all items require confirmation. https://steamcommunity.com/groups/community_market/announcements/detail/1705067494681435160

Market transactions are final. You won't be refunded.

[𓅃 スノ 𓅃]

what about my mobile phone i dont seem to be able to acess pages

[𓅃 スノ 𓅃]

Originally posted by Crazy Tiger:

The info you need:

Originally posted by Crazy Tiger:

Phishing is the most likely cause, OP. When people get phished, they give out the account name, password and then active guard code. A bot quickly enters it and hijackers have access then. Ultimately 2FA is "just another code" that can be given away when getting phished. It's not a magical defense layer.

Secure your account:
- Scan for malware. https://www.malwarebytes.com/
- Deauthorize all devices https://store.steampowered.com/twofactor/manage
- Change your password on a secure device.
- Generate new back up codes. https://store.steampowered.com/twofactor/manage
- Revoke the api key https://steamcommunity.com/dev/apikey

Find out how you leaked your credentials. Phishing and malware are the two ways it happens, phishing is the most likely one. Either way, find out how you leaked your credentials.

Items are gone, they do not get returned nor will you get money back for them. The item restoration policy: https://support.steampowered.com/kb_article.php?ref=9958-MJDG-3003

Not all items require confirmation. https://steamcommunity.com/groups/community_market/announcements/detail/1705067494681435160

Market transactions are final. You won't be refunded.

what do you mean final vavle says they allow refund for any reason.
and I would like to get my money back from the person that sold an item for 100$ witch is listed for 3 cent.

[Wolf Knight]

Originally posted by スノ:

Originally posted by Crazy Tiger:

The info you need:


Market transactions are final. You won't be refunded.

what do you mean final vavle says they allow refund for any reason.
and I would like to get my money back from the person that sold an item for 100$ witch is listed for 3 cent.

the refund policy is for STORE purchases, not market purchases and transactions.

[Crazy Tiger]

Originally posted by スノ:

Originally posted by Crazy Tiger:

The info you need:


Market transactions are final. You won't be refunded.

what do you mean final vavle says they allow refund for any reason.
and I would like to get my money back from the person that sold an item for 100$ witch is listed for 3 cent.

I mean what I said. Market transactions are final. The refund policy is for things bought in the Steam store, like games, DLC and such. The community market does NOT fall under the refund policy.

You won't be getting your money back.

[𓅃 スノ 𓅃]

Originally posted by Crazy Tiger:

Originally posted by スノ:

what do you mean final vavle says they allow refund for any reason.
and I would like to get my money back from the person that sold an item for 100$ witch is listed for 3 cent.

I mean what I said. Market transactions are final. The refund policy is for things bought in the Steam store, like games, DLC and such. The community market does NOT fall under the refund policy.

You won't be getting your money back.

ehm it should by law it does. in game items are like DLC

[Crazy Tiger]

Originally posted by スノ:

Originally posted by Crazy Tiger:

I mean what I said. Market transactions are final. The refund policy is for things bought in the Steam store, like games, DLC and such. The community market does NOT fall under the refund policy.

You won't be getting your money back.

ehm it should by law it does. in game items are like DLC

No, they're not. The law isn't a convenience card you can wave around to get your way.

But if you are convinced a law is broken, go see a lawyer.

[𓅃 スノ 𓅃]

Originally posted by Crazy Tiger:

Originally posted by スノ:

ehm it should by law it does. in game items are like DLC

No, they're not. The law isn't a convenience card you can wave around to get your way.

But if you are convinced a law is broken, go see a lawyer.

I wanna see you in my position having your account stolen and money too

[Crazy Tiger]

Originally posted by スノ:

Originally posted by Crazy Tiger:

No, they're not. The law isn't a convenience card you can wave around to get your way.

But if you are convinced a law is broken, go see a lawyer.

I wanna see you in my position having your account stolen and money too

It sucks to be in your position, but it doesn't change reality. Sugarcoating things or giving false hope won't help you either.

It might all sound blunt, but it's sadly the truth.

[𓅃 スノ 𓅃]

Originally posted by Crazy Tiger:

Originally posted by スノ:

I wanna see you in my position having your account stolen and money too

It sucks to be in your position, but it doesn't change reality. Sugarcoating things or giving false hope won't help you either.

It might all sound blunt, but it's sadly the truth.

isnt the refund policy false advertising if they cannot refund market exchange?

[Brian9824]

Originally posted by スノ:

Originally posted by Crazy Tiger:

No, they're not. The law isn't a convenience card you can wave around to get your way.

But if you are convinced a law is broken, go see a lawyer.

I wanna see you in my position having your account stolen and money too

It sucks, but accounts are only stolen if users compromise them first by exposing their info. Valve used to refund purchases and take actions to help but it was WIDELY abused to the point they had to stop offering it.

You should identify how you compromised your account so you can make sure it doesnt happen again

[𓅃 スノ 𓅃]

Originally posted by brian9824:

Originally posted by スノ:

I wanna see you in my position having your account stolen and money too

It sucks, but accounts are only stolen if users compromise them first by exposing their info. Valve used to refund purchases and take actions to help but it was WIDELY abused to the point they had to stop offering it.

You should identify how you compromised your account so you can make sure it doesnt happen again

but how there is a 2 auteticanion how did they get in

and all the items got approved without me authorized in them on my mobile

[Brian9824]

Originally posted by スノ:

Originally posted by Crazy Tiger:

It sucks to be in your position, but it doesn't change reality. Sugarcoating things or giving false hope won't help you either.

It might all sound blunt, but it's sadly the truth.

isnt the refund policy false advertising if they cannot refund market exchange?

Nope, nowhere do they tell you that you can refund marketplace transactions - https://store.steampowered.com/steam_refunds/?snr=

The Steam refund offer, within two weeks of purchase and with less than two hours of playtime, applies to games and software applications on the Steam store.

None of that is a market place transaction.