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2. Your PSA thread don't work because people generally don't visit the forums or don't watch videos until after the fact.
3. This video literally makes no sense. How Steam Support would help anyone if the users are the ones giving away their account info?
What did you establish the attacker’s method-of-entry to be?
Your son didn't get hacked.
The probably fell for a phishing scam and handed over their account details.
They used to help with recovering stolen items.
then people started faking stolen items to get duplicates to sell on the market so they stopped.
On my sons phone he had an app for 2 step verification. We dont know for sure but we suspect and a friend of mine working more with software than me think its through that app. Steam just say no. But how else could someone else take over account. I coant tell how. No comment or help from steam.
Phishing. That’s the vector. There are many topics which show the many ways such phishing is accomplished.
Have you even examined or attempted to eliminate that as a possibility?
This is why as a parent YOU should be in control on there mobile Authenticator with Steam Guard on. That way YOU authorise every trade and YOU decide if it's safe to enter there Steam Guard code.
So your kid didn't get hijacked and scammed, YOU, the parent did.
If you gave you house keys to a stranger and that stranger unlocks you doors and steals stuff your home insurance will be Void as you didn't keep your home secure. Why should Steam behave any differently? They provide the tools it's up to users to use them securely
It's also possible the account that received item were also compromised
i think you might want to look at it from another point of view. someone steals form you its that simple. it can be proved and they dont want to help. very simple. no reason to justify a thief or someone doing nothing
Their PARENTS are to blame. This is why when I setup my Nephews Computer I put his Steam Guard on my Sisters phone so he can't login on phishing sites or confirm trades.
When did parents stop protecting their kids and expecting companies to do it for them?