Library won't load - Black Screen

[daydr3am3r87]

Hi everyone,

I'm having this weird problem since last week. Steam library does not load and all I get is a black screen. Every other section works fine.

I tried everything I could find online, short of reinstalling Windows.

Any ideas?

LE:

Managed to get around this changing the scaling settings for steam.exe.
Here are the settings that worked for me.

https://imgur.com/fB5zQUm

[fr33m4N]

Here are some tips to help you out:

1- Clear Browser Cache and Cookies:
Click on Steam at the top left section of the screen.
Click on Settings.
Now click on Web Browser from the options on the left.
Click on Delete Web Browser cache and Delete all Browser Cookies.
Lastly, click on OK to delete the browser cache and cookies.
Reload Steam to see if the problem persists.

2- Delete the appcache folder of Steam:
Visit this folder Windows (C:) > Program Files (×86) > Steam.
Copy the appcache folder and keep a backup by pasting it somewhere.
Then delete the original appcache folder from the location and start Steam.

[Patrikut]

iddk

[daydr3am3r87]

Originally posted by GodAmongstMeN:

Here are some tips to help you out:

1- Clear Browser Cache and Cookies:
Click on Steam at the top left section of the screen.
Click on Settings.
Now click on Web Browser from the options on the left.
Click on Delete Web Browser cache and Delete all Browser Cookies.
Lastly, click on OK to delete the browser cache and cookies.
Reload Steam to see if the problem persists.

2- Delete the appcache folder of Steam:
Visit this folder Windows (C:) > Program Files (×86) > Steam.
Copy the appcache folder and keep a backup by pasting it somewhere.
Then delete the original appcache folder from the location and start Steam.

Thanks. I already tried this 3 times, no luck.

[Yellowbeard]

Decided to search the forums today for the problem I have been having since at least two updates ago. When Steam loads my Library I get a black bar at the bottom and the buttons in the upper-left are blocked. Maximizing, minimizing, switching to another section of Steam...all no go. The next thing I did...(next since I did not have my coffee yet that day)...was change view modes. Switching to Big Picture and then back to Large fixed my issue. I hope that helps...good luck.

[Cowslanlr]

Originally posted by Yellowbeard:

Decided to search the forums today for the problem I have been having since at least two updates ago. When Steam loads my Library I get a black bar at the bottom and the buttons in the upper-left are blocked. Maximizing, minimizing, switching to another section of Steam...all no go. The next thing I did...(next since I did not have my coffee yet that day)...was change view modes. Switching to Big Picture and then back to Large fixed my issue. I hope that helps...good luck.

I have been having almost the same issue. The black bar only happens after I create a search filter to look through my game, but it persists afterwards. There seems to be some other funkiness going on with the Steam interface as well, things are just acting laggy and stuff. I hope they get a patch out that fixes this.

[daydr3am3r87]

Originally posted by Yellowbeard:

Decided to search the forums today for the problem I have been having since at least two updates ago. When Steam loads my Library I get a black bar at the bottom and the buttons in the upper-left are blocked. Maximizing, minimizing, switching to another section of Steam...all no go. The next thing I did...(next since I did not have my coffee yet that day)...was change view modes. Switching to Big Picture and then back to Large fixed my issue. I hope that helps...good luck.

Thanks for the tip. Unfortunately it didn't work for me.

[daydr3am3r87]

Originally posted by Cowslanlr:

Originally posted by Yellowbeard:

Decided to search the forums today for the problem I have been having since at least two updates ago. When Steam loads my Library I get a black bar at the bottom and the buttons in the upper-left are blocked. Maximizing, minimizing, switching to another section of Steam...all no go. The next thing I did...(next since I did not have my coffee yet that day)...was change view modes. Switching to Big Picture and then back to Large fixed my issue. I hope that helps...good luck.

I have been having almost the same issue. The black bar only happens after I create a search filter to look through my game, but it persists afterwards. There seems to be some other funkiness going on with the Steam interface as well, things are just acting laggy and stuff. I hope they get a patch out that fixes this.

They released 3 updates in the last 2 weeks and none solved the problem. Really frustrating.

[gOnezZle]

I've had the same problem the last couple days/weeks, but for me a steam restart would fix it for a bit, until it just didn't work again.
I searched some more on these forums and there was a thread from 2019 or sth, with a couple new replies. They mentioned disabling the setting: "Enable GPU accelerated rendering in web views" under settings -> interface. I turned that off and so far it seems to work fine again.

[Yellowbeard]

Originally posted by gOnezZle:

I've had the same problem the last couple days/weeks, but for me a steam restart would fix it for a bit, until it just didn't work again.
I searched some more on these forums and there was a thread from 2019 or sth, with a couple new replies. They mentioned disabling the setting: "Enable GPU accelerated rendering in web views" under settings -> interface. I turned that off and so far it seems to work fine again.

Thanks for the assistance...did not fix it for me however.

[ネコミアン🐱]

I'm having this issue as well, and have for a month or two now (probably the last 2 major updates); I saw a patch note that it was "fixed", but it's still happening. For my system, it only occurs when the system wakes from sleep / stand-by, and it affects the UI elements on the top of the client as well as right-clicking the icon in the taskbar. It renders all of these areas non-interactable and broken, with the only fix I've found to force close and restart the client from task manager.

May or may not be related, but in logs I'm seeing a lot of the following:
"WARNING:dns_config_service_win.cc(700)] Failed to read DnsConfig"
"WARNING: https://steamloopback.host/library.js:2: No active context; finding one"
"ERROR:network_service_instance_impl.cc(264)] Network service crashed, restarting service."
""Uncaught (in promise) Error: [mobx] An invariant failed, however the error is obfuscated because this is a production build.", source: https://steamloopback.host/libraries/libraries~00299a408.js (2)"
"ERROR:backend_impl.cc(1053)] Critical error found -8"

I'm guessing some service is crashing and causing others to fail, or maybe a necessary network call is failing and the client has nothing to fall back on for some reason but without more context I'm really not sure and can only hazard a guess. I'd really like a fix soon, I put my system to sleep daily so I'm basically having to restart Steam every single day, which is a bit annoying.

[daydr3am3r87]

Originally posted by 猫 Neko 🐱:

I'm having this issue as well, and have for a month or two now (probably the last 2 major updates); I saw a patch note that it was "fixed", but it's still happening. For my system, it only occurs when the system wakes from sleep / stand-by, and it affects the UI elements on the top of the client as well as right-clicking the icon in the taskbar. It renders all of these areas non-interactable and broken, with the only fix I've found to force close and restart the client from task manager.

May or may not be related, but in logs I'm seeing a lot of the following:
"WARNING:dns_config_service_win.cc(700)] Failed to read DnsConfig"
"WARNING: https://steamloopback.host/library.js:2: No active context; finding one"
"ERROR:network_service_instance_impl.cc(264)] Network service crashed, restarting service."
""Uncaught (in promise) Error: [mobx] An invariant failed, however the error is obfuscated because this is a production build.", source: https://steamloopback.host/libraries/libraries~00299a408.js (2)"
"ERROR:backend_impl.cc(1053)] Critical error found -8"

I'm guessing some service is crashing and causing others to fail, or maybe a necessary network call is failing and the client has nothing to fall back on for some reason but without more context I'm really not sure and can only hazard a guess. I'd really like a fix soon, I put my system to sleep daily so I'm basically having to restart Steam every single day, which is a bit annoying.

Thanks for the answer. Where do you see those logs? I'm curious now.
Been having this issue for almost a month now and still no fix...
And in my case this is constant. I mean, no matter what I do, still no library.

[cdkee]

+1 same issue for at least a week

[ネコミアン🐱]

Originally posted by daydr3am3r87:

Thanks for the answer. Where do you see those logs? I'm curious now.
Been having this issue for almost a month now and still no fix...
And in my case this is constant. I mean, no matter what I do, still no library.

Should be in your Steam install location, so for me it's: C:\Program Files (x86)\Steam\logs . The cef_log seems the most verbose from what I can tell, and is where a majority of those errors I posted were from.

[Bee🐝]

Turn off GPU acceleration in Settings.

After that update your GPU drivers.

[daydr3am3r87]

Originally posted by Bee🐝:

Turn off GPU acceleration in Settings.

After that update your GPU drivers.

Done that as well. No luck, unfortunately.