"Fraudulent Activity" locked account

[cameron jacobs]

Does anyone know anything about this? This is about my other account that I made recently. I made my second steam purchase today with a debit card and a second later steam hit me with a community ban or something for "fraudulent activity." No idea what I did wrong, I've only traded with 2 or 3 friends on here, and the account is relatively new.

[peppermint hollows]

I assume that you have an account alert on that account? Can you provide the full text of the account alert?

[cameron jacobs]

Originally posted by peppermint hollows:

I assume that you have an account alert on that account? Can you provide the full text of the account alert?

Here is what they said to me,

This account appears to have been used for fraudulent activity.
Steam Support has flagged your account as potentially having been used for fraudulent activities. Please contact Steam Support so that we can assist you.

Contact Steam Support

This account will have restricted functionality until this issue is resolved.
Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation have been disabled.

More info on this topic is available here: Steam Terms of Service Agreement.

[Mad Scientist]

Originally posted by ahhh:

Originally posted by peppermint hollows:

I assume that you have an account alert on that account? Can you provide the full text of the account alert?

Here is what they said to me,

This account appears to have been used for fraudulent activity.
Steam Support has flagged your account as potentially having been used for fraudulent activities. Please contact Steam Support so that we can assist you.

Contact Steam Support

This account will have restricted functionality until this issue is resolved.
Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation have been disabled.

More info on this topic is available here: Steam Terms of Service Agreement.

Contact Steam Support.
Only they can work with you and give any information you're authorized to see.

[Qbert ⭐]

Originally posted by ahhh:

Originally posted by peppermint hollows:

I assume that you have an account alert on that account? Can you provide the full text of the account alert?

Here is what they said to me,

This account appears to have been used for fraudulent activity.
Steam Support has flagged your account as potentially having been used for fraudulent activities. Please contact Steam Support so that we can assist you.

Contact Steam Support

This account will have restricted functionality until this issue is resolved.
Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation have been disabled.

More info on this topic is available here: Steam Terms of Service Agreement.

That means, you need to contact Support and see what's going on there.

Cheers

[rawWwRrr]

Originally posted by ahhh:

Originally posted by peppermint hollows:

I assume that you have an account alert on that account? Can you provide the full text of the account alert?

Here is what they said to me,

I'm not quoting the whole thing because apparently it's triggering the automated check system... but...

The key word is "appears". You're not being accused of it as much as the fraud protection measures are just flagging your account for follow up, just in case.

There should be a link in that message to open a Support ticket. Probably the "Contact Steam Support" words.

We've seen others get this message and get it cleared up after working with Support.

[cameron jacobs]

Originally posted by rawWwRrr:

Originally posted by ahhh:

Here is what they said to me,

I'm not quoting the whole thing because apparently it's triggering the automated check system... but...

The key word is "appears". You're not being accused of it as much as the fraud protection measures are just flagging your account for follow up, just in case.

There should be a link in that message to open a Support ticket. Probably the "Contact Steam Support" words.

We've seen others get this message and get it cleared up after working with Support.

Contacted them about an hour ago, we'll see what happens, thanks.

[🦊Λℚ𝓤ΛƑΛᗯҜᔕ🦊]

Your account was hacked. Contact steam support. Also: Pick a much longer and more complex password next time as well as also using the steam app on your phone to enable Steam Guard Authenticator.

[Crystal Sharrd]

Originally posted by 🦊Λℚ𝓤ΛƑΛᗯҜᔕ🦊:

Your account was hacked. Contact steam support. Also: Pick a much longer and more complex password next time as well as also using the steam app on your phone to enable Steam Guard Authenticator.

That doesn't seem to be OP's issue here.

[Crashed]

Did your bank flag the transaction as suspicious? If so you'll have to get in touch with them to straighten things out.

Normally the transaction would just not complete but if you have a fraud lock the only way to undo it is to get the money to Valve.

[Bee🐝]

OP, is there a chance that the info on your account doesn’t exactly match the details on the card you used?

This for example can happen when a guardian buys something for a dependent with their card. It’s a simple safety feature.

[Qbert ⭐]

Originally posted by Bee🐝:

OP, is there a chance that the info on your account doesn’t exactly match the details on the card you used?

This for example can happen when a guardian buys something for a dependent with their card. It’s a simple safety feature.

Sometimes accounts gets locked like this when people create them and start giving gifts instead of getting games for that account (regional price abusers got this problem often)

[Bee🐝]

Originally posted by Qbert ⭐:

Originally posted by Bee🐝:

OP, is there a chance that the info on your account doesn’t exactly match the details on the card you used?

This for example can happen when a guardian buys something for a dependent with their card. It’s a simple safety feature.

Sometimes accounts gets locked like this when people create them and start giving gifts instead of getting games for that account (regional price abusers got this problem often)

As far as I know, that should only get OP a gifting ban, not a total fraudulent activity notice on their account.

[Kole]

Originally posted by Mad Scientist:

Originally posted by ahhh:

Here is what they said to me,

This account appears to have been used for fraudulent activity.
Steam Support has flagged your account as potentially having been used for fraudulent activities. Please contact Steam Support so that we can assist you.

Contact Steam Support

This account will have restricted functionality until this issue is resolved.
Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation have been disabled.

More info on this topic is available here: Steam Terms of Service Agreement.

Contact Steam Support.
Only they can work with you and give any information you're authorized to see.

my friend got the same message. problem is he has 1000euro inventory on cs2 that just vanished. Is this really steam or is it just a scam

[Kole]

Originally posted by cameron jacobs:

Originally posted by peppermint hollows:

I assume that you have an account alert on that account? Can you provide the full text of the account alert?

Here is what they said to me,

This account appears to have been used for fraudulent activity.
Steam Support has flagged your account as potentially having been used for fraudulent activities. Please contact Steam Support so that we can assist you.

Contact Steam Support

This account will have restricted functionality until this issue is resolved.
Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation have been disabled.

More info on this topic is available here: Steam Terms of Service Agreement.

did you get your account back? my friend who has 1000euro inventory that just vanished had the same thing appear on his steam accout. He contacted support and they said it should be resolved in 48hours. Is this steam or is it some kind of scam.

[cSg|mc-Hotsauce]

Originally posted by Kole CSGOSKINS:

did you get your account back? my friend who has 1000euro inventory that just vanished had the same thing appear on his steam accout. He contacted support and they said it should be resolved in 48hours. Is this steam or is it some kind of scam.

What you posted here sounds like your friend is still talking to the scammer and NOT Steam Support because Steam Support doesn't tell people, "it should be resolved in 48 hours."