How do I file a complaint to Steam, about Steam itself?

[Antiriad]

Or put it another way, how do I complain to Valve about steam?

Any suggestions?

[GobboKirk]

Antiriad님이 먼저 게시:

Antiriad님이 먼저 게시:

screw it. I am going to abandon the steam forum and the approx £1.5k sunk cost into their stupid games.

Pulling out my nintendo SNES from 1993 from the drawer and from now on thats my gaming future.

the b*st*rds

i'm serious ♥♥♥♥♥♥♥♥! I swear I'll do it!

Bye!

[BJWyler]

Antiriad님이 먼저 게시:

Antiriad님이 먼저 게시:

screw it. I am going to abandon the steam forum and the approx £1.5k sunk cost into their stupid games.

Pulling out my nintendo SNES from 1993 from the drawer and from now on thats my gaming future.

the b*st*rds

i'm serious ♥♥♥♥♥♥♥♥! I swear I'll do it!

Well then you do you. Valve will do Valve. Steam is the way its going to be according to Valve. You're still not getting points awards for this thread.

[RasaNova]

Antiriad님이 먼저 게시:

Antiriad님이 먼저 게시:

screw it. I am going to abandon the steam forum and the approx £1.5k sunk cost into their stupid games.

Pulling out my nintendo SNES from 1993 from the drawer and from now on thats my gaming future.

the b*st*rds

i'm serious ♥♥♥♥♥♥♥♥! I swear I'll do it!

I mean, that's certainly an option.

Another option would be to just launch your games and play them.

But hey do whichever gives you the most satisfaction from your gaming dollars.

[artmakersworlds]

hahahah this is funny. Want to complain to steam? Go find a wall, start banging your head against it. Steam doesn't seem to HAVE support. (I spent a full week looking for a way myself.)

In my case, the game fixed the issue but I have to say, I only play ONE game off steam and if that goes away I will gladly just trash steam for good.
ZERO support would be the reason.


So if you manage to find actual support, OTHER than posting in an open forum board, please let us all know.
I doubt you would find one. Just like google and so many others, "customer support" is a thing of the past.

[Crazy Tiger]

artmakersworlds님이 먼저 게시:

hahahah this is funny. Want to complain to steam? Go find a wall, start banging your head against it. Steam doesn't seem to HAVE support. (I spent a full week looking for a way myself.)

In my case, the game fixed the issue but I have to say, I only play ONE game off steam and if that goes away I will gladly just trash steam for good.
ZERO support would be the reason.


So if you manage to find actual support, OTHER than posting in an open forum board, please let us all know.
I doubt you would find one. Just like google and so many others, "customer support" is a thing of the past.

Your issues was a game issue. Game devs are responsible for that support, not Steam.

[Satoru]

Antiriad님이 먼저 게시:

Antiriad님이 먼저 게시:

screw it. I am going to abandon the steam forum and the approx £1.5k sunk cost into their stupid games.

Pulling out my nintendo SNES from 1993 from the drawer and from now on thats my gaming future.

the b*st*rds

i'm serious ♥♥♥♥♥♥♥♥! I swear I'll do it!

https://help.steampowered.com/en/faqs/view/21A6-7C93-6CFE-100B

Here you go.

[RiO]

Crazy Tiger님이 먼저 게시:

Antiriad님이 먼저 게시:

which forum? is there no way to raise an official complaint?

Correct. you can create a general ticket with Steam Support (yes, it's possible, just go to the bottom of the "data related t your account" page in the support pages), but as said they'll brush you off with the standard "post it in the forums, the devs look there" or "we'll forward it to the correct department" boiler plate answers.

Not that the complaint threads on the forums do much. We'll have to wait in Valve time for Valve to fix the issues with the UI.

You know, I have to admit: I've always been curious how Steam would react to an official notice of default for failing to fulfill legal or contractual obligations. When it comes to issues such as this, where the stability and usability of the platform is noticeably impacted for consumer end-users, the case for such seems not entirely baseless.

[RasaNova]

RiO님이 먼저 게시:

Crazy Tiger님이 먼저 게시:

Correct. you can create a general ticket with Steam Support (yes, it's possible, just go to the bottom of the "data related t your account" page in the support pages), but as said they'll brush you off with the standard "post it in the forums, the devs look there" or "we'll forward it to the correct department" boiler plate answers.

Not that the complaint threads on the forums do much. We'll have to wait in Valve time for Valve to fix the issues with the UI.

You know, I have to admit: I've always been curious how Steam would react to an official notice of default for failing to fulfill legal or contractual obligations. When it comes to issues such as this, where the stability and usability of the platform is noticeably impacted for consumer end-users, the case for such seems not entirely baseless.

I suppose it would depend on which contractual obligations Valve failed to fulfill. In this case, if the OP could provide evidence for the claim that his pc, home, and neighboring property were in fact destroyed by a space/time rift caused by the new Steam UI, that would be a strong case indeed. But if it was more that "the new UI is glitchy and I don't like it" then I would imagine it wouldn't go as far.

[artmakersworlds]

Crazy Tiger님이 먼저 게시:

Except that someone else uses this computer and plays the same game off their own site and it worked fine.
SO....
NOT a "game" issue, more like the game and steam issue.

In any case they got it sorted out.

NO apology, NO this happened we are sorry, no nothing. True sign of companies who don't give a flyin hoot about the people who USE the platform.

Oh well.

I will say this much, IF steam or anyone else actually did harm to my computer, I'd be hiring a lawyer.
Game not working? Meh, other stuff to do.

[( ( < < <🤖> > > ) )]

sounds like a "client crash" issue... there is that option...

[nfnp]

you cannot

[Malfunctioning Robot]

artmakersworlds님이 먼저 게시:

Crazy Tiger님이 먼저 게시:

Except that someone else uses this computer and plays the same game off their own site and it worked fine.
SO....
NOT a "game" issue, more like the game and steam issue.

In any case they got it sorted out.

NO apology, NO this happened we are sorry, no nothing. True sign of companies who don't give a flyin hoot about the people who USE the platform.

Oh well.

I will say this much, IF steam or anyone else actually did harm to my computer, I'd be hiring a lawyer.
Game not working? Meh, other stuff to do.

So what you are saying is the game works fine, so its NOT an issue with steam, but clearly a user error

[Satoru]

Malfunctioning Robot님이 먼저 게시:

So what you are saying is the game works fine, so its NOT an issue with steam, but clearly a user error

What's hilarious is that person put a negative review on steam, as if that 'hurts' steam in any way

[76561199502155650]

this is the better business bureu statics for valve corpartion

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[76561199502155650]

i tell alot of people to try steam, its not a bad set up, you just have to be careful with what you do, i have lots of friend that game on steam, and have enjoyed many steam games.

steam is a victim of fraudulent developers as much as users are, its easy to get angry at the merchant, but its not often times the merchants fault when the quality of the goods are poorly made.

if they did not sell the games, the people who want to buy them would get angry over that as well, so you can't always win in these circimstances you just have to make the choice that is right for you.