Bought legit steam cards and what a mistake

[Aduntorenas]

I have recently bought 2X20Euros 40USD steam cards but have been SANCTIONED because steam thinks i have done something fishy, and i have no idea why, check for your self this gem of a reply

[( ( < < <🤖> > > ) )]

dont you have a reply back to steam on the lower part of notification....

[cSg|mc-Hotsauce]

Originally posted by Aduntorenas:

Bought legit steam cards and what a mistake

I have recently bought 2X20Euros 40USD steam cards but have been SANCTIONED because steam thinks i have done something fishy, and i have no idea why, check for your self this gem of a reply

Explain what you mean by sanctioned.

[J4MESOX4D]

Did you buy the cards from a reputable source or was this a cornershop under-the-counter deal? You should provide Valve the receipt of the transaction which will include all the activation information they require.

[Aduntorenas]

Message from you on Jul 1 @ 1:53pm | 1 day and 4 hours ago

Country: NE
hello dear friends i have purchased 2 steam gift cards i added them to my account (on my work computer) the balance showed like 41.69USD but now when i got home the balance shows 0.00USD did i do something wrong? did i lose my purchase?
PS: my country of origin (steam account country also) is Lebanon but i have been in Niger for work for a while now

Message from Steam Support on Jul 1 @ 4:15pm | 1 day and 2 hours ago
You need to make your purchase in the region where you're currently located, by using a payment method that's associated with a local address. We at Steam Support can't change the Store Country on your behalf.

Steam store prices and currencies are based on your location. You'll see all available payment methods for your region during the checkout process.

You can make changes to your store region only when you move to another region.

Please review our Steam Store Country article for more information.

Message from you on Jul 1 @ 6:43pm | 23 hours ago
I am very sorry but i am not sure how to proceed, if i proceed to change my region to Niger (the country i am curently in) will i be able to re-redeem the steam cards, because when i try to re-redeem them the system says they have already been redeemed or something like that, but they were used on my account and the amount showed up in my account but after a while just resetted to 0, is that normal? How should i proceed please

Message from Steam Support on Jul 2 @ 2:40pm | 3 hours ago
It appears that you've previously proxied or used VPN to disguise your actual location in order to make purchases in another region, or to register Wallet Codes not available in your region. You will need to wait 3 months before you can update your store country again. In the meantime, you can continue making purchases by using a local payment method that matches your current store country settings on your Steam account.

Continuing to use IP proxy or VPN software may extend the 3-month wait. Please disable any VPN or IP proxy software when you're using Steam or remove it from your computer to avoid this issue.

At this time, Steam Support is not able to help you in updating your store country. You'll need to wait 3 months before you can make further changes to your store country/Steam Wallet currency.

Running on coffee,
Drei

[Aduntorenas]

@

Originally posted by cSg|mc-Hotsauce:

Originally posted by Aduntorenas:

Bought legit steam cards and what a mistake

I have recently bought 2X20Euros 40USD steam cards but have been SANCTIONED because steam thinks i have done something fishy, and i have no idea why, check for your self this gem of a reply

Explain what you mean by sanctioned.

:summercat2023:

like i have the card codes but can not use them for 3 months
and i have neveeeeeeeeeeeerrr used VPN or anything
i just have my steam deck and trying to buy a game, but this is a stressful thing ngl

[Aduntorenas]

Originally posted by J4MESOX4D:

Did you buy the cards from a reputable source or was this a cornershop under-the-counter deal? You should provide Valve the receipt of the transaction which will include all the activation information they require.

the cards were added to my account, i saw the 40+ usd with my own eyes.... but then poof they were gone... u see how frustrating that is?

[J4MESOX4D]

When you buy a wallet card, it has to match the region of your account. If it doesn't you wont be able to use those funds for 3 months. It really is that simple. You cannot use a VPN for this and do not buy from shady sources. The responses from Support you should read carefully.

[Aduntorenas]

lol btw i curently am in a country that steam thinks shouldnt be mentioned ... lol.... because its an insult in english.... this is ridiculous... thats actually very wrong

[Aduntorenas]

Originally posted by J4MESOX4D:

When you buy a wallet card, it has to match the region of your account. If it doesn't you wont be able to use those funds for 3 months. It really is that simple. You cannot use a VPN for this and do not buy from shady sources. The responses from Support you should read carefully.

i never used any VPN....
my account was created in LEBANON
i moved to africa 4 years ago a country called N I G E R... that steam thinks should no be mentioned :P
bought the cards.... added them to my account.... and lost 40 euros.... voila as simple as that
no other store causes these kind of trouble... bought a playstore card and a PSN card from the same store worked perfectly
what on earth was my mistake

[Slav Mcgopnik]

Did you make sure to update your region to your new country?

Did you purchase cards for your region and not your old one?

[Aduntorenas]

Originally posted by Slav Mcgopnik:

Did you make sure to update your region to your new country?

Did you purchase cards for your region and not your old one?

i had no idea that the regions where such an issue... like.... i thought steam would check if the cards are not applicable to my region they will not add them ... easy, right?
but after i added the cards and steam basically evaporated them... i changed the region, and oh boy they didnt like that :P
what a terrible experience believe me... althou i contacted support and asked them what to do, they just closed the ticket and i think blocked my purchases or something

[SqueakyTweaky]

Originally posted by Aduntorenas:

lol btw i curently am in a country that steam thinks shouldnt be mentioned ... lol.... because its an insult in english.... this is ridiculous... thats actually very wrong

Buy something with that country bank account and local address, you live and work there & these things should be issued to you. After that your country origin will change.

[Dr.Shadowds 🐉]

Originally posted by Aduntorenas:

Message from you on Jul 1 @ 1:53pm | 1 day and 4 hours ago

Country: NE
hello dear friends i have purchased 2 steam gift cards i added them to my account (on my work computer) the balance showed like 41.69USD but now when i got home the balance shows 0.00USD did i do something wrong? did i lose my purchase?
PS: my country of origin (steam account country also) is Lebanon but i have been in Niger for work for a while now

Message from Steam Support on Jul 1 @ 4:15pm | 1 day and 2 hours ago
You need to make your purchase in the region where you're currently located, by using a payment method that's associated with a local address. We at Steam Support can't change the Store Country on your behalf.

Steam store prices and currencies are based on your location. You'll see all available payment methods for your region during the checkout process.

You can make changes to your store region only when you move to another region.

Please review our Steam Store Country article for more information.

Message from you on Jul 1 @ 6:43pm | 23 hours ago
I am very sorry but i am not sure how to proceed, if i proceed to change my region to Niger (the country i am curently in) will i be able to re-redeem the steam cards, because when i try to re-redeem them the system says they have already been redeemed or something like that, but they were used on my account and the amount showed up in my account but after a while just resetted to 0, is that normal? How should i proceed please

Message from Steam Support on Jul 2 @ 2:40pm | 3 hours ago
It appears that you've previously proxied or used VPN to disguise your actual location in order to make purchases in another region, or to register Wallet Codes not available in your region. You will need to wait 3 months before you can update your store country again. In the meantime, you can continue making purchases by using a local payment method that matches your current store country settings on your Steam account.

Continuing to use IP proxy or VPN software may extend the 3-month wait. Please disable any VPN or IP proxy software when you're using Steam or remove it from your computer to avoid this issue.

At this time, Steam Support is not able to help you in updating your store country. You'll need to wait 3 months before you can make further changes to your store country/Steam Wallet currency.

Running on coffee,
Drei

Nothing in that context said you were sanctioned... Also check your purchase history, to see what happen. As all support said they believe you used VPN, and can't help change you either way, as you can change your store region in 3 months.
https://store.steampowered.com/account/history/

I have a feeling you login to a phishing site, or gave your account to someone, so if you seen spending on the account that wasn't by you this can happen such as:

- A friend contacted you asking you to VOTE for their team, and gave you a scam link to login to scam site.

- Someone contacted you claiming they reported you, or pretending to be Steam support / mod / admin, claiming you have pending ban, or whatever BS story, to get you to give them stuff, or login to scam site.

- You were using skin gambling sites where there scams on those sites, as they steal people accounts.

You have to figure it out what you did to not do it again if someone got access to your account.

Originally posted by Aduntorenas:

@

Originally posted by cSg|mc-Hotsauce:

Explain what you mean by sanctioned.

:summercat2023:

like i have the card codes but can not use them for 3 months
and i have neveeeeeeeeeeeerrr used VPN or anything
i just have my steam deck and trying to buy a game, but this is a stressful thing ngl

FYI card can only be redeem once, not multiple times so if you already use them, can't reuse it again. but If you bought the card recently from a store, or online that you haven't used the card yet, then you been scammed as they sold you a used card.

Originally posted by Aduntorenas:

Originally posted by J4MESOX4D:

Did you buy the cards from a reputable source or was this a cornershop under-the-counter deal? You should provide Valve the receipt of the transaction which will include all the activation information they require.

the cards were added to my account, i saw the 40+ usd with my own eyes.... but then poof they were gone... u see how frustrating that is?

Then this means you used the card, so cant be used again. Also check your history Steam support does not take funds away from you.
https://store.steampowered.com/account/history/

Originally posted by Aduntorenas:

lol btw i curently am in a country that steam thinks shouldnt be mentioned ... lol.... because its an insult in english.... this is ridiculous... thats actually very wrong

Stop telling BS lie, that not even the reason, and you know that, if you're living in a sanctioned country you already know your problem, this has NOTHING to do with english...

Originally posted by Aduntorenas:

Originally posted by J4MESOX4D:

When you buy a wallet card, it has to match the region of your account. If it doesn't you wont be able to use those funds for 3 months. It really is that simple. You cannot use a VPN for this and do not buy from shady sources. The responses from Support you should read carefully.

i never used any VPN....
my account was created in LEBANON
i moved to africa 4 years ago a country called N I G E R... that steam thinks should no be mentioned :P
bought the cards.... added them to my account.... and lost 40 euros.... voila as simple as that
no other store causes these kind of trouble... bought a playstore card and a PSN card from the same store worked perfectly
what on earth was my mistake

Nigeria... The reason why short form is censor is because people trying to use that word as racial term again others hence censor word, HAS NOTHIGN TO DO WITH country, or state, so If you're actually in that country, then I don't see the problem to your claim, and not sure why you're bringing up Lebanon if you had already switch within last 4 years, unless you never change region to begin with.

Originally posted by Aduntorenas:

Originally posted by Slav Mcgopnik:

Did you make sure to update your region to your new country?

Did you purchase cards for your region and not your old one?

i had no idea that the regions where such an issue... like.... i thought steam would check if the cards are not applicable to my region they will not add them ... easy, right?
but after i added the cards and steam basically evaporated them... i changed the region, and oh boy they didnt like that :P
what a terrible experience believe me... althou i contacted support and asked them what to do, they just closed the ticket and i think blocked my purchases or something

Region restriction became a thing years ago, and why they ask you to change region to correct country you're currently livinig at the moment.