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Rommel516 Mar 7, 2023 @ 10:52am
just bought a steam game but now its on discount
what can i do, the system wont refund it, because i have 3 hours on the game, but i just want the price difference back
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Showing 1-15 of 21 comments
MadZec Mar 7, 2023 @ 10:55am 
Originally posted by stew516:
what can i do, the system wont refund it, because i have 3 hours on the game, but i just want the price difference back

Time limit for refunding of game is 2 hours of play, bare in mind that counts also for time in menu.
Second game is started it start.
But sometimes you can send support request maybe to lean on if it is only 1-2 hour more but that is not usual. But it does happens sometimes.
#1
Boblin the Goblin Mar 7, 2023 @ 10:56am 
The only thing you can do is attempting to make a manual ticket and ask for it. Sometimes they will grant it and sometimes they won't.

With it being a recent purchase and only having 3 hours in it, they may grant an exception.
#2
Nx Machina Mar 7, 2023 @ 11:03am 
The refund policy is WITHIN two weeks of purchase AND with LESS than two hours played.

Both conditions MUST be met (AND) to qualify for an automatic refund.

You can ask for support to review your refund request by doing the following.

Select the game and choose "I have a question about this purchase", and explain politely why you want a refund and they will take a look.

Note: you are not guaranteed a refund by doing this as it is discretionary.
Last edited by Nx Machina; Mar 7, 2023 @ 11:05am
#3
AmsterdamHeavy Mar 7, 2023 @ 11:06am 
The reality is you thought the price was fine 3 hours ago.

You didnt lose anything.
#4
MoonC A T Mar 7, 2023 @ 11:08am 
Originally posted by AmsterdamHeavy:
The reality is you thought the price was fine 3 hours ago.

You didnt lose anything.
Doesn't matter

Steam says that is a valid refund request:
I bought a game right before it went on sale. Can I get a refund and repurchase it at the sale price?
Yes; if you have not already requested a refund make sure the purchase is eligible and submit a request here.

The issue is the play time, not the reason. If I were a betting man, I would put money on Steam granting this one...
Last edited by MoonC A T; Mar 7, 2023 @ 11:10am
#5
Boblin the Goblin Mar 7, 2023 @ 11:11am 
Originally posted by AmsterdamHeavy:
The reality is you thought the price was fine 3 hours ago.

You didnt lose anything.


He didn't know if or when it would go on sale and may have been waiting for a sale and finally decided to bite the bullet at full price. It's still a valid reason as listed by Steam themselves.
#6
AmsterdamHeavy Mar 7, 2023 @ 12:02pm 
Originally posted by MoonC A T:
Originally posted by AmsterdamHeavy:
The reality is you thought the price was fine 3 hours ago.

You didnt lose anything.
Doesn't matter

Steam says that is a valid refund request:
I bought a game right before it went on sale. Can I get a refund and repurchase it at the sale price?
Yes; if you have not already requested a refund make sure the purchase is eligible and submit a request here.

The issue is the play time, not the reason. If I were a betting man, I would put money on Steam granting this one...


Originally posted by SlowMango:
Originally posted by AmsterdamHeavy:
The reality is you thought the price was fine 3 hours ago.

You didnt lose anything.


He didn't know if or when it would go on sale and may have been waiting for a sale and finally decided to bite the bullet at full price. It's still a valid reason as listed by Steam themselves.

I didnt say he wouldnt get a refund. I didnt say he shouldnt ask for a refund.

I said exactly what I said: That he thought it was worth it when he paid for it. That means he didnt lose anything.

Why is this something to be arguing about? Its a fact. Are you going to say it isnt? If so, youre wrong, he paid for it.

There was nothing to disagree with in my post. Starting ♥♥♥♥ over nothing.
#7
Apathetic Mar 7, 2023 @ 12:17pm 
one thing i would like to add to all of this is that the steam spring sale stars in a few days which means you wanted the game so bad you could not wait 9 days for a sale, and are now unhappy because the game went on sale now.
#8
cSg|mc-Hotsauce Mar 7, 2023 @ 12:19pm 
Originally posted by Apathetic:
one thing i would like to add to all of this is that the steam spring sale stars in a few days which means you wanted the game so bad you could not wait 9 days for a sale, and are now unhappy because the game went on sale now.

Most have no idea Valve is holding their first ever Spring sale or that it is starting soon.

:qr:
#9
Vodka Mar 7, 2023 @ 12:23pm 
I've refunded a game with 4 hours but whatever
#10
MadZec Mar 7, 2023 @ 1:17pm 
When you refund product on steam, you refund product for price you payed for it. If you pay 30€ for it and next day you see it for 20€ if you ask for refund you will get ammount you payed. That is 30€ and you can buy game now for 20€
As long you did not overplayed 2 hour limit.
#11
RasaNova Mar 7, 2023 @ 3:44pm 
Originally posted by cSg|mc-Hotsauce:
Originally posted by Apathetic:
one thing i would like to add to all of this is that the steam spring sale stars in a few days which means you wanted the game so bad you could not wait 9 days for a sale, and are now unhappy because the game went on sale now.

Most have no idea Valve is holding their first ever Spring sale or that it is starting soon.

:qr:
Um... That was supposed to be sarcasm, right? Because most know that Valve has been holding seasonal sales for many years, and that the Spring sale will be starting soon because it's typically in March.
#12
cSg|mc-Hotsauce Mar 7, 2023 @ 3:52pm 
Originally posted by RasaNova:
Originally posted by cSg|mc-Hotsauce:

Most have no idea Valve is holding their first ever Spring sale or that it is starting soon.

:qr:
Um... That was supposed to be sarcasm, right? Because most know that Valve has been holding seasonal sales for many years, and that the Spring sale will be starting soon because it's typically in March.

They've never had an actual Spring Sale. They've had the Spring Cleaning events but those weren't part of the seasonal sales. It was just an event on playing your backlog, reviewing games and getting the Spring Cleaning badge.

More on the change here...

https://steamcommunity.com/groups/steamworks/announcements/detail/3314110913474554241
https://steamcommunity.com/groups/steamworks/announcements/detail/3645136358931000681

:qr:
#13
RasaNova Mar 7, 2023 @ 4:06pm 
Originally posted by cSg|mc-Hotsauce:
Originally posted by RasaNova:
Um... That was supposed to be sarcasm, right? Because most know that Valve has been holding seasonal sales for many years, and that the Spring sale will be starting soon because it's typically in March.

They've never had an actual Spring Sale. They've had the Spring Cleaning events but those weren't part of the seasonal sales. It was just an event on playing your backlog, reviewing games and getting the Spring Cleaning badge.

More on the change here...

https://steamcommunity.com/groups/steamworks/announcements/detail/3314110913474554241
https://steamcommunity.com/groups/steamworks/announcements/detail/3645136358931000681

:qr:
Hmm, well color me corrected. I was so sure we had a major Spring seasonal sales that I had to go and gather the evidence to post here, and all I did was prove myself wrong.

In fairness through most years there has been "a sale" around the same time in March, which has to be how I came to that conclusion. But, thanks for the clarification.

Sale history, for anyone who cares:
https://steamdb.info/sales/history/
Last edited by RasaNova; Mar 7, 2023 @ 4:07pm
#14
Paratech2008 Mar 7, 2023 @ 5:26pm 
I understand the feeling as one I purchased a game on sale and the next humble choice bundle had the game.
#15
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Date Posted: Mar 7, 2023 @ 10:52am
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