how to get in contact with steam support?

[(TTV Cyfoz) Yeager]

I had someone texting me on discord today. telling me that i needed to get in hold of the support. as this person apparently had reported my account for theft.. which would lead to a BAN...

she told me that i had to add one of the steam supporters on DISCORD an reach out to him there. but as far as i can see valve/steam doesnt have a discord server. an the ones i could find doesnt have a user with that name she provided to me..

https://imgur.com/a/eyBEPvH

Ticket nr: HT-5VCR-7XMP-KDBN

case nr : 15869

Full discord dialog
https://imgur.com/a/J9cD15A
https://imgur.com/a/EXZjRAq



PS.. my account is NOT stolen or never had any reports or anything like that.. which that ticket clearly says i have..

but please help me get in contact with valve/steam support!

PSS: im guessing its just a scam or someone trying to take over my account. would mean alot for me to get this solved or if someone can confirm there is no problem with my account...

#SUPPORT!


Kind Regards
Cyfoz

[d3str0y3r]

It's a scam and a well known one... report block and move on

[Paratech2008]

Report the scammer(s) on Discord. Valve doesn't contact Steam customers on Discord, Facebook, or any other place than via Steam and even there not by chat.

[natshely]

Scam - block and report them
https://help.steampowered.com/en/faqs/view/70E6-991B-233B-A37B

[Aachen]

For the sake of completeness, to contact Support: https://help.steampowered.com/en/ though as already stated, the described situation is merely one variant of Discord scam.

[(TTV Cyfoz) Yeager]

Thanks everyone for confirming it was just a scam!

[𝕷𝖎𝖓𝖔]

Thank you for everything guys

[Dr.Shadowds 🐉]

It's old scam, I give you hard facts, Steam support will never contact you unless you contact them, if anyone claiming you have pending ban, or been ban, then shows you a video, image, or gif it's a scam automatically. If you ever get a ban, you would've seen pop up red/yellow alert banner on Steam itself telling you about it, and the message keep appearing until you check the box that you had read the message.

There only one place to contact Steam support, and that steam help section no where else, they don't do phone calls, DM, voice call, discord, twitter, Reddit, Facebook, etc, etc, and etc... They only reply to you when you make a ticket under Steam help page on Steam website only itself.

Now as long you didn't download anything from scammer, didn't provide any login info to scammer, or login from any link the scammer provided, then your fine.

Scammers will do anything to steal whatever they can from you.

[d3str0y3r]

Originally posted by m0shi:

-snip- ----> SCAMMER

Well someone just recently did this to me

Then report the account yourself, naming and shaming will only get you in trouble.

[Dylan]

Anybody who says they reported or accidentally reported your account is trying to scam you. Your account will not be banned. Also, set your Discord DMs/friend requests to private. Steam support are not going to contact you through Discord.

[Aluvard]

Originally posted by m0shi:

--snip-- / ----> SCAMMER

Well someone just recently did this to me

Only you can report that person to support. Remove profile link, because it will count as an attempt of naming&shaming and you may get a ban for it.

[m0shi]

https://www.malwarebytes.com/blog/news/2021/03/steam-users-dont-fall-for-the-i-accidentally-reported-you-scam

I just found this blog, I hope everyone can be cautious in attempting any activity with stranger. Good day folks

[d3str0y3r]

Originally posted by m0shi:

https://www.malwarebytes.com/blog/news/2021/03/steam-users-dont-fall-for-the-i-accidentally-reported-you-scam

I just found this blog, I hope everyone can be cautious in attempting any activity with stranger. Good day folks

Valve has a whole FAQ on it https://help.steampowered.com/en/faqs/view/70E6-991B-233B-A37B

[m0shi]

Originally posted by Aluvard:

Originally posted by m0shi:

--snip-- / ----> SCAMMER

Well someone just recently did this to me

Only you can report that person to support. Remove profile link, because it will count as an attempt of naming&shaming and you may get a ban for it.

Already report the person, the purpose I share the account to hope that there's no one involve with this person. anyway Thanks for reminding me. I'm new in discussion.

[m0shi]

Originally posted by Aluvard:

Originally posted by m0shi:

--snip-- / ----> SCAMMER

Well someone just recently did this to me

Only you can report that person to support. Remove profile link, because it will count as an attempt of naming&shaming and you may get a ban for it.

Thanks for reminding me mate

[SoulSlyr]

Exact same thing happened to me. On discord with the same ticket number and everything. Thank goodness for this forum to exist others I wouldn't have dodged that bullet (I've never been scammed before btw)