horrible customer experience

[lmtzombiekiller]

as you have read in other threads steam customer support seems to hold the line on if you play a game longer than 2 hours then you cannot get a refund. doesn't matter if you had it 1 day or 14, the policy states clearly if you play a game longer than 2 hours you cant get a refund, nor can you get credit. below are my issues with this trash.

customer service- its the ability to review a customers experience and make the best judgment for the better of the company and the customer. not saying Steam should refund all claims but they should at least review each one. is the customer habitual? is their request within some reason? and the number 1 rule of customer service is it right? how would you feel if you were in their shoes? .....

the answer! steam doesn't care about their millions of customers instead a bot or a person without any power reads the request vs. the policy and if you are over 2 hours of game play or 14 days past the purchase date, copy....paste the unfortunate no answer! congratulations steam you really can save a ton of money by reducing the customer service department to 0 humans.

retail me please- lets say a good amount of their customer base has the ability to shop at a Walmart, or Best buy, or Game Stop, ect. check their return policy... does it say any unreasonable statement like if you play the game more than 2 hours... no ... it doesn't. however not only will most of these places refund your money within 14 days but even if you don't have a receipt, they can provide a store credit, and you want to know how they can do this? with real people who have the power to weigh what is the best decision.

the customer is not always right- i couldn't agree more. but when you can see how many purchases and the amount of money they spend and will likely spend more, it may be best to find the grey in the black and white of your policy.

the reason i have resorted to bashing Steam and sharing my experience- why not list a customer support number?

for this sole reason i will try everything i can to avoid further purchases from steam. you do not have a monopoly, i can find other ways to play games. its just sad that something so simple as this can lose so much integrity for your company.

[Heckin' computer]

โพสต์ดั้งเดิมโดย ReBoot:

โพสต์ดั้งเดิมโดย Heckin' computer:

I for one like the responsive and reasonably-handled storefront I have enjoyed for some time now. I'll be keeping my purchases fewer and further between now on account of this.

So in other words, you've been accepting the refund policy (or the lack thereof, it hasn't been there since the dawn of Steam) all along. But hey, better late than never, amirite?

Acceptance of the terms is a predicate for using the service so that's hardly establishing anything new for anyone here. However when reasonability concerning purchases falters so follows a reticence on the part of intelligent consumers to continue contributing to the platform.

If people are only willing to spend what they are willing to throw away here they may choose to spend less. Hiding behind terms won't help brand or bottom line.

[Thermal Lance]

โพสต์ดั้งเดิมโดย Heckin' computer:

โพสต์ดั้งเดิมโดย ReBoot:

So in other words, you've been accepting the refund policy (or the lack thereof, it hasn't been there since the dawn of Steam) all along. But hey, better late than never, amirite?

Acceptance of the terms is a predicate for using the service so that's hardly establishing anything new for anyone here. However when reasonability concerning purchases falters so follows a reticence on the part of intelligent consumers to continue contributing to the platform.

If people are only willing to spend what they are willing to throw away here they may choose to spend less. Hiding behind terms won't help brand or bottom line.

Steam has a competitive refund policy within the industry. If you want to flak something, flak the industry. If you want to game on PC, there is no way to avoid these restrictions. On console? Well, it's bloody worse.

Your only options is to become a retrogamer and order games on amazon at inflated price. Good luck with "refunds" because thats a crapshoot too.

[Nx Machina]

โพสต์ดั้งเดิมโดย Pierce Dalton:

That's not really an option since various games are available only on Steam.

So even if you prefer another refund policy, you won't shop elsewhere.

It is about comparing refund policies after all Epic is the same as Steam, Origin is worse, Ubi and Blizz are basically non existant and only GOG differs from them all.

As for only on Steam:

Epic - Kingdom Hearts, Dauntless.

Blizz - Starcraft 1 and 2, Warcraft 3, Diablo 2 and 3, World of Warcraft.

[Sitrueis]

โพสต์ดั้งเดิมโดย Thermal Lance:

โพสต์ดั้งเดิมโดย Heckin' computer:

Acceptance of the terms is a predicate for using the service so that's hardly establishing anything new for anyone here. However when reasonability concerning purchases falters so follows a reticence on the part of intelligent consumers to continue contributing to the platform.

If people are only willing to spend what they are willing to throw away here they may choose to spend less. Hiding behind terms won't help brand or bottom line.

Steam has a competitive refund policy within the industry. If you want to flak something, flak the industry. If you want to game on PC, there is no way to avoid these restrictions. On console? Well, it's bloody worse.

Your only options is to become a retrogamer and order games on amazon at inflated price. Good luck with "refunds" because thats a crapshoot too.

Yeah my experience with consoles and refunds there is terrible. Mainly Sony and Nintendo.

[ReBoot]

โพสต์ดั้งเดิมโดย Thy Sitrueis:

Yeah my experience with consoles and refunds there is terrible. Mainly Sony and Nintendo.

You can sell your ♥♥♥♥♥♥ console games second-hand though (despite the gaming industry's best attempts). Not so much with PC games.

[Sitrueis]

โพสต์ดั้งเดิมโดย ReBoot:

โพสต์ดั้งเดิมโดย Thy Sitrueis:

Yeah my experience with consoles and refunds there is terrible. Mainly Sony and Nintendo.

You can sell your ♥♥♥♥♥♥ console games second-hand though (despite the gaming industry's best attempts). Not so much with PC games.

Ye but its extra bs you have to deal with.

[ReBoot]

โพสต์ดั้งเดิมโดย Thy Sitrueis:

Ye but its extra bs you have to deal with.

Not really. Listing a game on eBay is hardly ♥♥♥♥♥♥♥♥.

[Thermal Lance]

โพสต์ดั้งเดิมโดย ReBoot:

โพสต์ดั้งเดิมโดย Thy Sitrueis:

Yeah my experience with consoles and refunds there is terrible. Mainly Sony and Nintendo.

You can sell your ♥♥♥♥♥♥ console games second-hand though (despite the gaming industry's best attempts). Not so much with PC games.

Ye. But, I'd argue that privilege is on life support.

[Sitrueis]

โพสต์ดั้งเดิมโดย ReBoot:

โพสต์ดั้งเดิมโดย Thy Sitrueis:

Ye but its extra bs you have to deal with.

Not really. Listing a game on eBay is hardly ♥♥♥♥♥♥♥♥.

It is you have give it to someone or send it and mostly for lower price.

[ReBoot]

โพสต์ดั้งเดิมโดย Thermal Lance:

Ye. But, I'd argue that privilege is on life support.

Not if you're zooming out. The game industry already tried killing second-hand sales on consoles a couple years ago and failed.

[Thermal Lance]

โพสต์ดั้งเดิมโดย ReBoot:

โพสต์ดั้งเดิมโดย Thermal Lance:

Ye. But, I'd argue that privilege is on life support.

Not if you're zooming out. The game industry already tried killing second-hand sales on consoles a couple years ago and failed.

It will happen. They did it on PC console is not off limit. More and more people buy digital to take advantage of sales. It's only a question of time.

[ReBoot]

โพสต์ดั้งเดิมโดย Thermal Lance:

It will happen. They did it on PC console is not off limit. More and more people buy digital to take advantage of sales. It's only a question of time.

Dude, I've been hearing "X will happen, it's only a question of time" for decades now. If your doomsday essay is almost literally the same as we've seen 10 years ago, your essay is moot.

You're wearing blinders, you're pretending like the last 10-20 years of gaming history didn't happen, like what you're obeserving now is the only one that's ever been.

Well, it's not like I care what nonsense you chose to believe in. Have fun, really! It's just that I've made the experience to base one's assumptions of reality (the wider of it, not just what happend yesterday) yields more satisfaction long-term.

[Thermal Lance]

โพสต์ดั้งเดิมโดย ReBoot:

โพสต์ดั้งเดิมโดย Thermal Lance:

It will happen. They did it on PC console is not off limit. More and more people buy digital to take advantage of sales. It's only a question of time.

Dude, I've been hearing "X will happen, it's only a question of time" for decades now. If your doomsday essay is almost literally the same as we've seen 10 years ago, your essay is moot.

You're wearing blinders, you're pretending like the last 10-20 years of gaming history didn't happen, like what you're obeserving now is the only one that's ever been.

Well, it's not like I care what nonsense you chose to believe in. Have fun, really! It's just that I've made the experience to base one's assumptions of reality (the wider of it, not just what happend yesterday) yields more satisfaction long-term.

It will happen. You just refuse to see it. Just like I did with my precious pc games years ago. Enjoy the copium.

[no154370]

here are some things i'm going to mention

1) people like "heckin' computer" don't even bother to check the System Requirements to run the Game before purchasing the Game

seen this happens before and i have seen plenty of threads about it.

2) if you got problems on running the game on your computer, just go and request a Refund instantly.

what for waste X hours to tens of hours to find a way to play the game when your CPU Specs don't meet the System Requirements to run the Game.

--------------------------------------------------------------------------

this below is for "heckin' computer".

why didn't you go and do a thorough research on "master of magic" at all?????

why didn't you go and buy "Master of Magic Classic + Master of Magic: Caster of Magic"????

https://store.steampowered.com/bundle/20793/Master_of_Magic_Classic_Complete/

i bought these on GoG website and i manage to learn that Master of Magic : Caster of Magic was originally a Mod developed by Seravy

it ended up becoming a massive upgrade and DLC for Master of Magic: Classic.

https://store.steampowered.com/app/1146370/Master_of_Magic_Classic/

https://store.steampowered.com/app/1250690/Master_of_Magic_Caster_of_Magic/

https://store.steampowered.com/app/1557960/Master_of_Magic_Caster_of_Magic_for_Windows/

i went to check for the one you mention in your first post of this thread "heckin' computer".

Master of Magic Remastered which is this one here

https://store.steampowered.com/app/1623070/Master_of_Magic/

minimum RAM needed is 12 GB of RAM with 2 GB of VRAM.

recommended RAM is 16 GB of RAM with 4 GB of VRAM

p.s i know part of my post is going off topic, but i have played PC games for 30 years. even old games like Master of Orion, Heroes of might and magic 2, Dune 2.............etc.

p.s people like "heckin' computer" problem can be easily fixed if he went to do a very thorough research on the history of the Game and its origins.

[Crazy Tiger]

โพสต์ดั้งเดิมโดย ReBoot:

โพสต์ดั้งเดิมโดย Thermal Lance:

It will happen. They did it on PC console is not off limit. More and more people buy digital to take advantage of sales. It's only a question of time.

Dude, I've been hearing "X will happen, it's only a question of time" for decades now. If your doomsday essay is almost literally the same as we've seen 10 years ago, your essay is moot.

You're wearing blinders, you're pretending like the last 10-20 years of gaming history didn't happen, like what you're obeserving now is the only one that's ever been.

Well, it's not like I care what nonsense you chose to believe in. Have fun, really! It's just that I've made the experience to base one's assumptions of reality (the wider of it, not just what happend yesterday) yields more satisfaction long-term.

Actually, this console generation is the first to include digital version only versions. It's the start to a future of consoles that will be digital versions only. 1-2 console generations from now that will be reality.

There is no doomsday message, the writing is actually on the wall.

20+ years ago people said the same thing about PC games being unable to be for resale in the future. Look at how that turned out. so actually the gaming history already has set the precedent.