Steam support and Invalid gift card

[Brucock]

Got a Physical Steam gift card, clearly scratched off the numbers, and clearly can tell what they are. No luck, keeps telling me invalid. How long does it take steam to reply. I would like to enjoy my games while I still have and and there still is a winter sale....

[invision2212]

You will have to bring the gift card and the receipt back to the store purchased from. Steam will not help you with it.

[Brucock]

wow that's freaking awful... I have to try to go through my parents, who are old and try to get them to figure out where they got it from an return it.... great. Merry Christmas.

[Brucock]

Somehow they think they got it from Amazon, I'm like amazon doesn't even have them looking through all the items on there. I found 50 dollar steam cards being sold for 69.99.... to me that's just dumb if you buy it. Point is... You scratch off a gift card... it should work. The company should correct it if it doesn't. The whole "Oh just jump through 14 hoops to return a gift card" is a half assed and dumb reply.

[Snapjak]

Support has the ability to actually deal with it, I don't know why the others are suggesting bringing it back to the store.

https://help.steampowered.com/en/wizard/HelpWithDamagedWalletCode

[Brucock]

Originally posted by Snapjak:

Support has the ability to actually deal with it, I don't know why the others are suggesting bringing it back to the store.

https://help.steampowered.com/en/wizard/HelpWithDamagedWalletCode

Thank you! the only question now is how long will it take support to reply. Maybe they are closed on the 26th?

[Wolf Knight]

Originally posted by Brucock:

Originally posted by Snapjak:

Support has the ability to actually deal with it, I don't know why the others are suggesting bringing it back to the store.

https://help.steampowered.com/en/wizard/HelpWithDamagedWalletCode

Thank you! the only question now is how long will it take support to reply. Maybe they are closed on the 26th?

holiday + major sales event = expect it to be a few days or more.

https://store.steampowered.com/stats/support/

remember, they dont have people just sitting around waiting for tickets. and there are others in line already ahead of you waiting for support to get to their ticket.

[JC]

When i had an issue with the same thing last year what i did was..

Contact steam support saying i have a gift card that won't work.

They had me take a photo of the complete gift card, not just the steam code, the actual card with the serial and such. I think i took two picks front and back and sent it back to support. They checked the card and added the money. It took a few days to get it all worked out.

[SLG]

All you have t do is look at the receipt. Are you in the United States? If yes, was the card for $5 or $10? If yes, they will not work since physical cards in those values are no longer sold in the United States in physical stores.

[cSg|mc-Hotsauce]

Originally posted by SLGray:

All you have t do is look at the receipt. Are you in the United States? If yes, was the card for $5 or $10? If yes, they will not work since physical cards in those values are no longer sold in the United States in physical stores.

You can still get $5 and $10 cards/codes in the US. Coinstar codes and variable rate top up cards are still available.