Steam Deck won't boot after factory reset

[kkspears]

I factory reset my steam deck and when I turn it on it gives me the message "Fatal Error: Steam needs to be online to update. Please confirm your network connection and try again." With a countdown saying "OK (xx)." xx being seconds. In the background it says "Checking for available updates..." When the timer reaches zero the screen goes black and then it turns on and starts the process over again. I have tried using the boot manager with the volume button and power button, and am able to get to that screen, but either one I choose just sends me to the same screen. What can I do?

[🆃 🆈 🅻 🅴 🆁]

Originally posted by eram:

Originally posted by MaxKool007:

Wow yah what a load of crap having to reimage the whole device. Whats the point in the option to do a reset if it doesnt work, this is a bug and should be fixed by now.

next time check out the steam deck forum 1st.

Yeah, it's totally his or her fault for not checking out this forum first...

Are you on drugs?

[eram]

Originally posted by Tyler:

Originally posted by eram:

next time check out the steam deck forum 1st.

Yeah, it's totally his or her fault for not checking out this forum first...

Are you on drugs?

who said it was their fault? you feeling ok

i said next time check the forum 1st, the one called steam deck.

[🆃 🆈 🅻 🅴 🆁]

Originally posted by eram:

Originally posted by Tyler:

Yeah, it's totally his or her fault for not checking out this forum first...

Are you on drugs?

who said it was their fault? you feeling ok?

i said next time check the forum 1st, the one called steam deck.

Oh, my bad. I read it wrong!

My apologies.

[eram]

Originally posted by Tyler:

Originally posted by eram:

who said it was their fault? you feeling ok?

i said next time check the forum 1st, the one called steam deck.

Oh, my bad. I read it wrong!

My apologies.

same. :D

[SLAYER187]

Originally posted by Tyler:

Same. This piece of junk isn't worth £35 never mind £350. It's clearly an issue for a lot of people so why aren't Valve doing anything about fixing it and/or helping those who can no longer use their Deck?

Valve used cheap hardware and like xbox this is the results! The decks are a piece of junk you are right. Sold my deck and got and ordered another aya neo. Steam machine and now Steam deck that is two strikes.

[kitto]

So i used a usb cable to usb tether my phones internet connection to my steamdeck, and it worked for me. maybe try that?

[muckymucks]

Originally posted by JR APOCALYPSE aka MR E.:

Originally posted by Tyler:

Same. This piece of junk isn't worth £35 never mind £350. It's clearly an issue for a lot of people so why aren't Valve doing anything about fixing it and/or helping those who can no longer use their Deck?

Valve used cheap hardware and like xbox this is the results! The decks are a piece of junk you are right. Sold my deck and got and ordered another aya neo. Steam machine and now Steam deck that is two strikes.

Valve has plenty of other failures. Steam controller, Steam Link. It's all so rotten.

[kalenhop9]

hold the three dots and then hold the power button until you the chime then go to the previous place you were and not the boot loop state

[alvarodriguez77]

Same problem! Last update broke my steam deck

[Hawks]

Steam deck is trash. Wouldn't connect to internet, so I try to factory reset and this happens. Literally garbage shoulda just bought a console

[BaunSai]

Originally posted by barto:

same, had to use USB tether from my phone to let it finish. But this is an issue that needs a permanent fix

thanks this works

[Lightning Raider]

I GOT THIS AS A GIFT 2 DAYS AGO FOR CHRISTMAS GIFT THAT MY FAMILY BARELY HAD THE MONEY FOR AND I RESTART IT BECAUSE OF A GAME MALFUNCTION NOW THIS I AM SO PISSED

[InXtremo]

Now, after many tries , i could restore the SteamDeck with the Link-Solution above. BUT ! My Deck dont come in BootManager Mode with Power Down . My Screen of the Deck was Black and no Power on goes ... but after Plug in Powercable and disconnect it 3 times in a row , i saw that the Power LED Light was darker , and then i could use Volume UP + Power on Button , i hear the chime and the Boot Manager starts .... i hope i could help here ..... My Deck is now ready to play and full functionally Sorry for my good german english Apropos: A restore with the sd-Card doesnt`t work

[pdutchie13]

Same and it sucks balls bc I am stuck in hospital and would love to game.

[🆃 🆈 🅻 🅴 🆁]

I managed to "Re-image" mine and got it working again. But you really shouldn't have to go through such a tedious process just to be able to use your device after doing something as simple as a factory reset in the first place! Although it's partly my own fault, I also lost a lot of saved work after using a USB flash drive to download the required file for the re-image which really pissed me off further.