Refund request warning

[Audacity]

Hello people i just bought two-three games here. I didn't like first two games i request a refund for them for being too difficult for last 3-4 days But some warnings also mentioned in the steam mail.

It looks like you’ve requested a significant number of refunds recently. If you often have problems with your purchases, please submit another ticket so that we can help you solve these issues.
Please note, that the Steam Refund Policy is not intended as a way to try out games for free. If we have reason to believe that the refund system is used in this manner, we may decline future refund requests.

What number of refund request consider is abusing the system?

[Hennix]

your number

[Cathulhu]

There is no set number as it is dynamically calculated for each account.
As the formula is not publicly known, it's impossible to answer the question.

I strongly recommend you heed their advice. That is the first warning. If you keep doing that, Valve can and will remove your refund privilege, permanently.

[Crazy Tiger]

There is no exact answer to that, for obvious reasons. Obvious reasons being that people would skirt the line if they knew it.

[Audacity]

Originalmente postado por Hennix:

your number

3 only

[Audacity]

Originalmente postado por Cathulhu:

There is no set number as it is dynamically calculated for each account.
As the formula is not publicly known, it's impossible to answer the question.

I strongly recommend you heed their advice. That is the first warning. If you keep doing that, Valve can and will remove your refund privilege, permanently.

I will keep that in mind thanks

[GunsForBucks]

The thing is being too difficult isn't really a reason.

Perhaps if there was some issue with a handicap and controls etc..

But the system is not intended for you to just try games... it is more about if your hardware is good with it.

I normally return games if they have control issues with a joystick since I can't use a keyboard for very long in active games.

You got a warning more for the reason you gave them, not number of games.

[ReBoot]

You gotta learn to research before buying. Difficult games tend to be famously difficult and there's web sites compiling information about how difficult a specific game is.

[Audacity]

Originalmente postado por GunsForBucks:

The thing is being too difficult isn't really a reason.

Perhaps if there was some issue with a handicap and controls etc..

But the system is not intended for you to just try games... it is more about if your hardware is good with it.

I normally return games if they have control issues with a joystick since I can't use a keyboard for very long in active games.

You got a warning more for the reason you gave them, not number of games.

Yes friend I just gave the reason it was too difficult.
I will do look into review more now before buying.

[Audacity]

Originalmente postado por ReBoot:

You gotta learn to research before buying. Difficult games tend to be famously difficult and there's web sites compiling information about how difficult a specific game is.

I will look into in depth review more now before buying them from now on. Thank you friend

[Audacity]

Just it was first time i got warning for refund three games in last few days :/

[Mad Scientist]

Originalmente postado por Audacity:

Just it was first time i got warning for refund three games in last few days :/

Frequency and total amount can set off this system. If you have less in total and are refunding most of your purchases, this can likely do it as well.

Research more before you ever consider purchasing, as another said; they can permanently revoke the ability to make refunds if you're seen as abusing it. You can see how general performance will be before you make a purchase by searching the CPU/GPU and the name of the game on YT as example, read reviews, see livestream/gameplay videos.

Getting even the first warning is letting you know they believe it's being abused, and is a courtesy that if continued they will revoke the ability permanently.

[Ogami]

A big factor seems to be the amount of games you keep to the amount you refund.

So, buy 4 games, refund 3 in a short while, you get the warning.
Buy 10 and refund 3 in a short while, no warning.

Originalmente postado por Audacity:

Just it was first time i got warning for refund three games in last few days :/

There are 2 stages to the warning. You got the first one. If you still continue to refund at that pace you will get a second warning which is sharper in its wording.
Only if you then still ignore the warning and continue to refund you will be banned from the refund system.

As for your first warning, simply stop refunding for a while and buy a few games and keep them, then the warning will disappear when you refund something the next time.

[Audacity]

Originalmente postado por Mad Scientist:

Originalmente postado por Audacity:

Just it was first time i got warning for refund three games in last few days :/

Frequency and total amount can set off this system. If you have less in total and are refunding most of your purchases, this can likely do it as well.

Research more before you ever consider purchasing, as another said; they can permanently revoke the ability to make refunds if you're seen as abusing it. You can see how general performance will be before you make a purchase by searching the CPU/GPU and the name of the game on YT as example, read reviews, see livestream/gameplay videos.

Getting even the first warning is letting you know they believe it's being abused, and is a courtesy that if continued they will revoke the ability permanently.

Will do research more before buying i will keep that in mind thanks

[Audacity]

Originalmente postado por Ogami:

A big factor seems to be the amount of games you keep to the amount you refund.

So, buy 4 games, refund 3 in a short while, you get the warning.
Buy 10 and refund 3 in a short while, no warning.

Originalmente postado por Audacity:

Just it was first time i got warning for refund three games in last few days :/

There are 2 stages to the warning. You got the first one. If you still continue to refund at that pace you will get a second warning which is sharper in its wording.
Only if you then still ignore the warning and continue to refund you will be banned from the refund system.

As for your first warning, simply stop refunding for a while and buy a few games and keep them, then the warning will disappear when you refund something the next time.

I didn't mean to abuse its only it was so difficult to play so i refund those and bought easy one :/

[Jamebonds1]

No. Abuse refund system doesn't have to be specified number of using it. There is different between you will and you may face a consequence.

Example only:

You will face consequences if:
Abused report and refund system.
Insulting member.
Bounce check or when they unable get payment.

You may face consequences if:
Modifying achievements.
Argue with mods.
Didn't read the ToS or rules.