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You know, Origin allows you to contact them by phone if you need to. Thats proz. Steam is like, Indie Early Access of the PC retailer world. lol
You see here's the thing. 80% of the things people want to contact steam about ... are not Steam's business or have already well defined answer.
NO your VAC ban will not be removed.
Origin on the other hand is the inverse they are the devs/publishers of 90% of the games on their service thusly they are the correct party to contact. Also Origin doesn't have near the amount of users Steam does
Same goes for Origin, yet they provide a professional service despite that fact. They use Punkbuster instead, and thats not even their own anti-cheat engine
No.. Origin is owned by EA... EA is the publisher of 90% of the games on Origin. There are maybe 20 games on Origin they are not devs/pubs for.
Steam. Valve owns maybe 20 games on steam. Teh rest are all third party.. Steam also has thousands more games than Origin..
Valve actually does provide professional responses and answers. They are just not the answers the whiners want to hear.
Do you know what VAC stands for? Valve Anti Cheat. Origin doesn't even have their own anticheat, and they still provide a phone number to people who have complaints about being banned.
I'm not saying their responses aren't professional, the fact that Origin will let you contact them by phone is professional compared to Steam. It makes Steam look like an Indie EA PC game retailer. lol
No it makes them look smarter. It takes 5x more time to have someone read from a script than it takes for some one to copy and paste the script. Maybe if Origin made smarter use of their resources like 'manhours' they'd be as successful as Valve.
Yes, so from the top again...
Same goes for Origin, Punkbuster is a seperate entity, yet Origin handles calls on punkbuster as well.
Maybe, if there wasn't so many things to complain about, Steam would have the manpower to handle the volume of complaints that would be recieved if they had a help line. ;)
Name the last EA game that was abandoned during Alpha?
VAC bans are automatic. So are their removals. Valve will not listen to your sob story. They have a rule. You break it. that's it.
Again. It takes at least 5x longer to tell someone something theen it does to just copy and paste the reply. Time is money. Most people just think they'd get a different response, that they can sweet talk their way into a refund or out of a ban. Nope. Doesn't happen.
Dune 3
Name the last Valve game that was Abandoned during alpha?
I never said thats all origin has phone support staff for, thats what you implied. The last time I used their phone service, was to get a refund, it went smooth as silk. The last time I tried to get a refund from Steam, it redirected me to this forum. lol. Proz.
It does take 5x longer to tell someone something. Thats professional customer support. Thats kinda my whole point. I fully understand Steam doesn't want to waste their time talking to us more than they have to. ;)
And did EA tell their customers "sorry we warned you this game may or may not develop any further so you will not be getting your money back"?
We're not talking about Valve games, we're talking about games being sold on Steam. Stomping land, and unlike EA, they need to beg to be funded during devlopment, and they do not refund your money if they figure out that making game is harder than they thought.
Actually that's just a waste of money and both people's time. It takes you 5x longer to explain , it takes them 5x longer to say wghat the script says. Again. EA likes to waste money. Maybe if they wasted less and used their man power miore effeciently they'd have the same client base steam has.
Nope. EAcc wasn't quite a thing back then.. But note. if that was such an issue, why would you buiy the game? You are told this befor eyou buy after all.
[/quote]
Actually again. no. you asked what EA game. you never said games Sold by EA. You can't change the question to suit your terms. Because in that case I'd have to go ahead and list Daikatana.
Yes I was, and thats the reason I find Origin so much more professional, I didn't have to try 5x to get a refund I was eligable for, but I guess if we're doing all the work, thats better for Steam... the people WE are paying.
If Steam had a help line, they would need to hire half a small city with the amount of people who complain about it. It's almost like the reason Steam doesn't have a phone help line is because they wouldn't be able to handle the volume of calls, where EA doesn't make people pay for Alphas, so that almost frees up enough time that they can spend 5x longer reading off scripts, amirite or amirite? ;)
wut? does early access being a thing back when or not have to do with what i said? Electronic Arts didnt charge people money for Dune 3 Alpha, and they give Alpha keys away FOR FREE, so they will never have to worry about dealing with abandoned product complaints. Thats why Origin can spare the time to talk with their customers on the phone, and Steam has to hide under their desks from customers complaining about everything wrong with their service.
Well the whole point of that was that Steam wouldn't be able to handle the volume of calls it would recieve for abandoned EA games on their store. It wouldn't make much sense to say that answer is none because VALVE never abandoned a game now, would it? They sell a lot of games from many publishers, not just valve.
Origin isn't a game peddler. They keep all their profits, Steam only keeps what, 20%? Steam needs to sell 5x the amount of games as Origin just to keep up. I wouldn't doubt if Origin makes just as much as Steam WITHOUT having to sell all these crap games. You would never see any of these garbage steam games on origin, as they are a quality, professional service. You will never see them begging for help funding an Early Access, instead, you will be tesing their Alphas and Betas for free, because they have confidence in their products. If anything, they would most likely pay YOU to test their Alphas if you even get in.
This is why they can afford to have people man the phone lines, just look at Steams forum! Could you imagine how much complaining they'd have to deal with?!?! One day The last 2 pages of this forum was FULL of locked threads, all people complaining about something, until the mods just hid all the threads. Maybe that gives you some kind of a hint what why Steam could never put up a phone support line? They would have to deal withcomplaints rather than hide them.
Look at all the heavy hitting threads. 891 posts in this thread alone! Compare that to all of the other threads. People like to complain about Steam, and its for good reason. Steam market hold, 7000+ complaints lol. Steam could never manage to deal with the sheer volume of complaints it would recieve. Its ridiculous the amount of threads these mods have to lock and hide.
Something else to note, notice how the Steam discussions subsection, only allows 12 pages of topics, and 168 active topics, yet all the other subtopics are allowed many more pages of topics? Thats for a reason. To try to limit the amount of complaints that show active at a time. Like sweeping their problems under a rug.
You try to say Steam doesn't have a tech support phone number because they're smart? Think about that really hard bro. Comparing Origin to Steam is like comparing Ferraris to Hondas. Remember your Mcdonalds analogy, just because its more popular doesn't mean its better quality? That analogy applies right here, Origin sells less, because they only sell quality, you dont see any broken, or abandoned games left in their store. And frankly, they don't need to even try to sell broken garbage.
I don't want to come across as being confrontational, but I don't really think that these are really valid.
1) Console gamer compatability is a total brick wall. It's physically impossible to put a DS cartridge into a playstation, or to use a WII controller on an XBox. Consoles are also often not backwards compatible.
As PC users we expect to be able to play a game form 10 years ago on our modern PCs based puerly on the fact that we can physically put the disc into the machine, and we complain bitterly when we can't do it right ot of the box.
The truth is that I can play pretty much any game for the PC that came on a CD or DVD IF I faf around enough. I can run a virtual machine with Windows XP on it, and run games from the 1990s. It's a pain but it's totally possible. If I go back to DOS I can run anything that I can run games that came on floppy disc, so long as I can copy them over.
Hardware requirements are also mostly only "suggestions" that the manufacturer gives you so that they won't be sued over poor graphics for older systems. Turn the graphics down enough and you can play this years games on PC that are years old. They just don't look so good.
2) MOST PCs are made in China, or are assembled from component that are made in China.
If you buy a PC that costs the same as a PS4 it will perform similarly to a PS4 for gaming. It's true that you can't turn the graphics right up, but you can't do that on a PS4 either.
3) Consoles games have fixed sets of hardware, so their QC doesn't have so many variables to deal with. It's easier to QC a console game.
A little worried about drifting off topic but: -
1) I had talked about "deliberate obsolescence of previous software on console upgrades" as part of console negatives in my original post. But current console games work on current consoles. I've got at least three discs - Dungeon Keeper 2, one of the Tom Clancy games, and another - that just will not work on my Windows 10 machine and I've scoured the internet for fixes.
2) and 3) don't actually contradict what I said.
Don't get me wrong - I'm a hardcore PC gamer and I've NEVER owned a console (other than hand held). But I don't think the bickering between different gamers is helpful or particularly justified.
S.x.
What I'm saying is that "people who own PCs" (rather than gamers specifically) generally take it for granted that anything will run because they think of the PC as being a ubiquitious platform.
We all know that the and xbox and a playstation are different, and that the PS1 and PS4 are different, but people take it for granted that an old PC with Windows Vista on it and a new PC wtith Windows 10 on it are "both PCS", even though the technology on them is arguably as different as a PS1 is from a PS4.
We accept that we can't play games across console generations, but we actively expect to be able to do it across PC generations.
You actually tried to play a game that's almost 20 years old on your modern PC, and it's fantastic that you expectated that you could do it.
It's even more fantastic that your expectation was reasonable.
I downloaded System Shock 2 a few months ago, which was first released in 1999, and I ran it on a PC with an OS from 2015.
Firstly it's fanstastic that it ran first time with no fixes or modifications on my part.
Secondly it's fantastic that I was abe to download a copy from Steam a matter of minutes after typing in my credit card details.
This kind of thing is why platforms like Steam are so fantastic. A fully patched and bug fixed version of a game that's almost 2 decades old, at my fingertips to access on a whim because I was bored on a rainy evening.
This alone makes steam worth while, and is why it's fueling PC gaming rather than harming it.