Unfair Refund Policy from Steam [All Games]

[Neo]

Purchased Risk of Rain 2 and was aware of the 14 days return policy. Admittedly, didn't know that playtime should not exceed 2 hours. But how in the world is 2 hours sufficient time to get to know a game? How can anyone, who calls themselves a 'Gamer' decide after two hours of playing the game if they want to keep it or not?

Also, most of the gamers I know have a habit of leaving the game on the home screen, idly. I do that too. And it's counted as in-game time? So now Steam won't refund a game, which I played just enough to know I didn't want it. (Playtime : 3 hours and 52 minutes) Every game is different and needs a different amount of time to really know if you like it or not. In a game like CS:GO for example (not considering that its free to play now), having to decide if you want it, within 2 hours of playtime is simply ridiculous. Plus there is no correlation between the two return policy constraints; (1) 14 days and (2) 2 hours for an item to be returnable. So you can keep a game for 14 days but not play it for more than 2 hours? Seriously Steam?

[LowJack_VA1]

Początkowo opublikowane przez Neo:

Początkowo opublikowane przez Satoru:

SOrry is picking apart your utterly poorly thought out and lame excuses now 'abusing' you. Again this isnt a therapy session to make you feel better. It's a discussion. ANd part of the discussion is you know, arguing the relevant points. Since all your points are predicated on poor logic and are just lame excuses, that is part of the discussion.

Again if you're interested in an echo chamber you're free to make a blog and disable comments

I note you seem to be unable to actually defend your own position. And rather insist anyone who deigns to disagree with you is apparently 'abusing' you. Maybe you should consider your position is very weak if you are unable to even put up a paper mache defense for it.

you can disagree politely mate.. I find your tone offensive.. Full of personal attacks.. I can quote you and you know what you said ... it's all about how others are lame... this is what you believe is opposite to a therapy session isn't it..

I also note that the your stance softened on getting reported.. why wasn't it like this from the get go?

you can disagree all you want

but the attitude of trying to beat anyone against what you think, into accepting what you say is right, is not acceptable..

So, why don't you put your request in the forum for improvements to Steam so the Steam developers can see your request? You may actually get to affect change that way.

[Neo]

Początkowo opublikowane przez LowJack_VA1:

Początkowo opublikowane przez Neo:

you can disagree politely mate.. I find your tone offensive.. Full of personal attacks.. I can quote you and you know what you said ... it's all about how others are lame... this is what you believe is opposite to a therapy session isn't it..

I also note that the your stance softened on getting reported.. why wasn't it like this from the get go?

you can disagree all you want

but the attitude of trying to beat anyone against what you think, into accepting what you say is right, is not acceptable..

So, why don't you put your request in the forum for improvements to Steam so the Steam developers can see your request? You may actually get to affect change that way.

yeah my bad for thinking people shall suggest better alternatives instead of personal attacks and name calling.. with a well-thought solution I could've submitted the request for improvement to the policy..

[Bongwater Pizza]

Początkowo opublikowane przez Fear dot Com:

Well, a "gamer" has that intuition in knowing a stinker (that, and research..even the highly rated games aren't for everyone). The refund system is a good insurance policy for the wary, but it's not idiot-proof. My favorite excuses are people who play doctor with their games and spend ridiculous amounts of time trying to fix it themselves...no. It's not your job to fix the game. If you don't know what you're doing, refund the game if you have issues even starting it up.

I've had issues booting dozens of games... Not a single one have I had to refund. It's not hard to play "doctor" unless the game is brand new and has no info on it.

[Satoru]

If you dont like being called out for your ignorance and excuses that really isnt my problem

Again you seem to not actually like critique. That also isnt my problem.

Want to talk about stuff but not have to defend your lame excuses? make a blog

You do realize 'reporting' doesnt do anyting unless someone is breaking the rules. Pointing out your excuses are lame and pathetic is not 'abuse'. Ironically the abuse of the report function IS abuse, so yeah enjoy that buddy.

You seem to want to pity people into accepting your position, nor do you seem to want to own up to the multiple points where you yourself screwed up but insist 'the policy' is at fault because you were ignorant of it, and because you magically think 'running the game in the menu for hours' is normal for people and thus factors into your argument (here's a hint, its not normal and doesnt factor into your argument at all)

The policy isnt bad because you are willfully ignorant of it, and decided "hey i'd rather just run the game in the main menu for no reason and just make the assumption everyone does this so it must be taken into account"

Want a suggestion.

1) Don't buy Early Access games if you're gonna whine about 'stuff that happens 20 hours' that you dont like
2) Use this thing called the "internet" to do this other thing called "research" its like magic!

[LowJack_VA1]

Początkowo opublikowane przez Neo:

Początkowo opublikowane przez LowJack_VA1:

So, why don't you put your request in the forum for improvements to Steam so the Steam developers can see your request? You may actually get to affect change that way.

yeah my bad for thinking people shall suggest better alternatives instead of personal attacks and name calling.. with a well-thought solution I could've submitted the request for improvement to the policy..

You don't have to take anything personally. Your ideas are as valid as anyone else.

[Neo]

Początkowo opublikowane przez Satoru:

If you dont like being called out for your ignorance and excuses that really isnt my problem

Again you seem to not actually like critique. That also isnt my problem.

Want to talk about stuff but not have to defend your lame excuses? make a blog

You do realize 'reporting' doesnt do anyting unless someone is breaking the rules. Pointing out your excuses are lame and pathetic is not 'abuse'. Ironically the abuse of the report function IS abuse, so yeah enjoy that buddy.

You seem to want to pity people into accepting your position, nor do you seem to want to own up to the multiple points where you yourself screwed up but insist 'the policy' is at fault because you were ignorant of it, and because you magically think 'running the game in the menu for hours' is normal for people and thus factors into your argument (here's a hint, its not normal and doesnt factor into your argument at all)

The policy isnt bad because you are willfully ignorant of it, and decided "hey i'd rather just run the game in the main menu for no reason and just make the assumption everyone does this so it must be taken into account"

wow never seen someone be so disoriented before.. all you can do is repeat what you said .. goodness gracious.. you do your thing man.. good on you

[Neo]

Początkowo opublikowane przez LowJack_VA1:

Początkowo opublikowane przez Neo:

yeah my bad for thinking people shall suggest better alternatives instead of personal attacks and name calling.. with a well-thought solution I could've submitted the request for improvement to the policy..

You don't have to take anything personally. Your ideas are as valid as anyone else.

Thanks buddy.. high and mighty people like Satoru here don't seem to get the point tho :D

[Start_Running]

Początkowo opublikowane przez Neo:

Many gamers can tell whether or not they ant to keep playing a game after 2 hours. Thatr you lack the ability is on you and you indecisiveness.

Wow so the policies are only made for pros?

No, just the self-aware.

You're running the game. And most gamers I know don't do that.

So most gamers you know = everyone else that plays on steam?

Apply that critique to your own statement.

Początkowo opublikowane przez Neo:

Also, most of the gamers I know have a habit of leaving the game on the home screen, idly.

It's not about whether you like the game .

did you not go through the reasons they offer to refund a game? or you wanted to decide what the refund policy is for on your own?

They say it's not for demoing games or free-playing. Read the policy. You clearly didn't otherwise the 2 hour thing would have been the first thing you noticed.

Buyers remorse is a thing we all have to deal with from time to time. Its part of life., and a result of your own error in 90% of the cases. You not getting your way doesn't mean the policy is unfair. it just means you don't meet the criteria. You don't meet the criteria because you took too long to make up your mind.

[LowJack_VA1]

Początkowo opublikowane przez Neo:

Początkowo opublikowane przez LowJack_VA1:

You don't have to take anything personally. Your ideas are as valid as anyone else.

Thanks buddy.. high and mighty people like Satoru here don't seem to get the point tho :D [/quovte]
Like I said, :) suggest your ideas in the forum where Steam employees may see it .

[Neo]

Początkowo opublikowane przez Start_Running:

Początkowo opublikowane przez Neo:

Wow so the policies are only made for pros?

No, just the self-aware.

So most gamers you know = everyone else that plays on steam?

Apply that critique to your own statement.

Początkowo opublikowane przez Neo:

Also, most of the gamers I know have a habit of leaving the game on the home screen, idly.

did you not go through the reasons they offer to refund a game? or you wanted to decide what the refund policy is for on your own?

They say it's not for demoing games or free-playing. Read the policy. You clearly didn't otherwise the 2 hour thing would have been the first thing you noticed.

Buyers remorse is a thing we all have to deal with from time to time. Its part of life., and a result of your own error in 90% of the cases. You not getting your way doesn't mean the policy is unfair. it just means you don't meet the criteria. You don't meet the criteria because you took too long to make up your mind.

so refund times tailor-made for the game by the devs.. not a good idea? ..cause we've all had buyers remorse and 4 hours of playtime is me wanting a free game? ..they take it off my library after a refund is issued

[LowJack_VA1]

Początkowo opublikowane przez Start_Running:

Początkowo opublikowane przez Neo:

Wow so the policies are only made for pros?

No, just the self-aware.

So most gamers you know = everyone else that plays on steam?

Apply that critique to your own statement.

Początkowo opublikowane przez Neo:

Also, most of the gamers I know have a habit of leaving the game on the home screen, idly.

did you not go through the reasons they offer to refund a game? or you wanted to decide what the refund policy is for on your own?

They say it's not for demoing games or free-playing. Read the policy. You clearly didn't otherwise the 2 hour thing would have been the first thing you noticed.

Buyers remorse is a thing we all have to deal with from time to time. Its part of life., and a result of your own error in 90% of the cases. You not getting your way doesn't mean the policy is unfair. it just means you don't meet the criteria. You don't meet the criteria because you took too long to make up your mind.

:) That's certainly the policy now, but if OP thought through posts, we might have a new policy .

[Brian9824]

Początkowo opublikowane przez Neo:

Początkowo opublikowane przez Start_Running:

No, just the self-aware.


Apply that critique to your own statement.




They say it's not for demoing games or free-playing. Read the policy. You clearly didn't otherwise the 2 hour thing would have been the first thing you noticed.

Buyers remorse is a thing we all have to deal with from time to time. Its part of life., and a result of your own error in 90% of the cases. You not getting your way doesn't mean the policy is unfair. it just means you don't meet the criteria. You don't meet the criteria because you took too long to make up your mind.

so refund times tailor-made for the game by the devs.. not a good idea? ..cause we've all had buyers remorse and 4 hours of playtime is me wanting a free game? ..they take it off my library after a refund is issued

I think they should just adopt the refund policy's of consoles. No refund once opened (played).

As you've been told numerous times refunds are not intended to try out games. You need to do your own homework before you buy titles. The refund policy is primarily in place to guarantee a game you buy will be playable or you get your money back.

[Bongwater Pizza]

Początkowo opublikowane przez Neo:

so refund times tailor-made for the game by the devs.. not a good idea? ..cause we've all had buyers remorse and 4 hours of playtime is me wanting a free game? ..they take it off my library after a refund is issued

Nope. Already said this.

Devs actually can make their own refund policies. They just don't, because steams is fine.

As an example, Insurgency sandstorm for over a month had a no restrictions, infinite playtime refund policy.

[Bongwater Pizza]

Also OP, you do realise the refunds are a relatively new thing right? Until a few years ago all steam sales were final.

The ONLY reason the refund policy is in place now, is because by law certain european require stores to allow refunds to customers with defective products. That's it. Valve isn't being nice. Valve doesn't want you to try out games and refund them. Valve is only covering their own ass by putting that policy there.

[Neo]

Początkowo opublikowane przez Bongwater Pizza:

Also OP, you do realise the refunds are a relatively new thing right? Until a few years ago all steam sales were final.

The ONLY reason the refund policy is in place now, is because by law certain european require stores to allow refunds to customers with defective products. That's it. Valve isn't being nice. Valve doesn't want you to try out games and refund them. Valve is only covering their own ass by putting that policy there.

yes but just because something was done the wrong way for a long time in the past doesn't mean one shouldn't ask for improvements.. we can always ask them to make it better... if only people knew what a polite discussion looked like...haha... anyways i'll try to post this to the forum.. thanks for every civil comment XD