Unfair Refund Policy from Steam [All Games]

[Neo]

Purchased Risk of Rain 2 and was aware of the 14 days return policy. Admittedly, didn't know that playtime should not exceed 2 hours. But how in the world is 2 hours sufficient time to get to know a game? How can anyone, who calls themselves a 'Gamer' decide after two hours of playing the game if they want to keep it or not?

Also, most of the gamers I know have a habit of leaving the game on the home screen, idly. I do that too. And it's counted as in-game time? So now Steam won't refund a game, which I played just enough to know I didn't want it. (Playtime : 3 hours and 52 minutes) Every game is different and needs a different amount of time to really know if you like it or not. In a game like CS:GO for example (not considering that its free to play now), having to decide if you want it, within 2 hours of playtime is simply ridiculous. Plus there is no correlation between the two return policy constraints; (1) 14 days and (2) 2 hours for an item to be returnable. So you can keep a game for 14 days but not play it for more than 2 hours? Seriously Steam?

[Wolf Knight]

the refund policy is not there for you to demo a game. if you want to know if you will like a game, watch more game play video's, ask questions in that games forum, all game hubs on steam have at least one subforum that allows everyone to post in.

steam cannot see what you are doing in game, they can only see if the game is running or not. if you want to idle a game, that is on you.

[Bongwater Pizza]

Originally posted by Neo:

I will move the discussion.. also, there are games take 10+ hours to complete.. so there can't be one 2 hour-rule for all games

There can and is. Valve isn't going to make a bunch of different refund policies for different games. Then they either need to gage the policy for EVERY game themselves, or let devs decide themselves. Both options have many flaws.

The refund policy is there to ensure you don't buy a game you CAN'T play. Not games that you've decided you don't like after purchasing.

[Neo]

There IS that reason among all the ones they give you for wanting a refund... You CAN select you don't like the game.. There is no other way to know what game actually feels like..

Originally posted by Wolf Knight:

the refund policy is not there for you to demo a game. if you want to know if you will like a game, watch more game play video's, ask questions in that games forum, all game hubs on steam have at least one subforum that allows everyone to post in.

steam cannot see what you are doing in game, they can only see if the game is running or not. if you want to idle a game, that is on you.

If someone watches Shroud play something, does it mean the gameplay is SUPER EASY for everyone?

[Neo]

Originally posted by Bongwater Pizza:

Originally posted by Neo:

I will move the discussion.. also, there are games take 10+ hours to complete.. so there can't be one 2 hour-rule for all games

There can and is. Valve isn't going to make a bunch of different refund policies for different games. Then they either need to gage the policy for EVERY game themselves, or let devs decide themselves. Both options have many flaws.

The refund policy is there to ensure you don't buy a game you CAN'T play. Not games that you've decided you don't like after purchasing.

make a policy inclusive of all games.. 14 days is rational... 2 hours is not

[Mikasa Ackerman]

the refund is if the game doesnt run or has issues , i refunded cod ww2 on release day because the servers completely died , rendering the game unplayable for a few hours , another example would be naruto storm 4 , it just didnt run on my old pc for atleast 3 patches at the end it ran , without my hardware getting better at all , it just got optimized over time the reason you have 2 weeks to return is because not everyone has super fast internet , and not everyone instantly plays a game they buy , but when you decide to play it , you have 2 hours ingame to see if you like it and more importantly if it runs or not

[Neo]

Originally posted by Rikka Takanashi:

the refund is if the game doesnt run or has issues , i refunded cod ww2 on release day because the servers completely died , rendering the game unplayable for a few hours , another example would be naruto storm 4 , it just didnt run on my old pc for atleast 3 patches at the end it ran , without my hardware getting better at all , it just got optimized over time the reason you have 2 weeks to return is because not everyone has super fast internet , and not everyone instantly plays a game they buy , but when you decide to play it , you have 2 hours ingame to see if you like it and more importantly if it runs or not

so if the gameplay sucks or you find it is repetitive after playing say 15-20 levels and realise there's no new elements every stage, you are stuck with it?

[Satoru]

Ignornance is not a defense

Something is not 'unfair just' because you dont like it.

You knew of the refund policy, but you choose to ignore it. That's your fault. Own it for once in your life

[Start_Running]

Originally posted by Neo:

Purchased Risk of Rain 2 and was aware of the 14 days return policy. Admittedly, didn't know that playtime should not exceed 2 hours.

How is it possible to know one and not the other? They are mentioned in trhe same sentence--the 2 week clause comes AFTER the 2 hour clause for heaven's sake!

But how in the world is 2 hours sufficient time to get to know a game? How can anyone, who calls themselves a 'Gamer' decide after two hours of playing the game if they want to keep it or not?

Many gamers can tell whether or not they ant to keep playing a game after 2 hours. Thatr you lack the ability is on you and you indecisiveness.

Also, most of the gamers I know have a habit of leaving the game on the home screen, idly. I do that too. And it's counted as in-game time?

You're running the game. And most gamers I know don't do that.

So now Steam won't refund a game, which I played just enough to know I didn't want it. (Playtime : 3 hours and 52 minutes) Every game is different and needs a different amount of time to really know if you like it or not.

It's not about whether you like the game . Its about making sure the game runs, and performs acceptably. And if you liked it enough to keep playing beyond 20 mins ithen the game is good enough.

[Neo]

Originally posted by Satoru:

Ignornance is not a defense

You knew of the refund policy, but you choose to ignore it. That's your fault. Own it for once in your life

DUDE XD why so hurt? I acknowledged I knew the policy existed at the start of my post... nonetheless it is not a fair policy.. that's what the discussion is about.. please stay on course.. it's not an open opportunity for strangers to try and roast me :)

[Neo]

Many gamers can tell whether or not they ant to keep playing a game after 2 hours. Thatr you lack the ability is on you and you indecisiveness.

Wow so the policies are only made for pros?

You're running the game. And most gamers I know don't do that.

So most gamers you know = everyone else that plays on steam?

It's not about whether you like the game .

did you not go through the reasons they offer to refund a game? or you wanted to decide what the refund policy is for on your own?

[Mikasa Ackerman]

Originally posted by Neo:

Originally posted by Rikka Takanashi:

the refund is if the game doesnt run or has issues , i refunded cod ww2 on release day because the servers completely died , rendering the game unplayable for a few hours , another example would be naruto storm 4 , it just didnt run on my old pc for atleast 3 patches at the end it ran , without my hardware getting better at all , it just got optimized over time the reason you have 2 weeks to return is because not everyone has super fast internet , and not everyone instantly plays a game they buy , but when you decide to play it , you have 2 hours ingame to see if you like it and more importantly if it runs or not

so if the gameplay sucks or you find it is repetitive after playing say 15-20 levels and realise there's no new elements every stage, you are stuck with it?

i usually can tell if a game is good or not after 30 minutes , you dont need literally hours for that

[Neo]

Originally posted by Rikka Takanashi:

Originally posted by Neo:

so if the gameplay sucks or you find it is repetitive after playing say 15-20 levels and realise there's no new elements every stage, you are stuck with it?

i usually can tell if a game is good or not after 30 minutes , you dont need literally hours for that

so all aspects of an early access online multiplayer within 30 minutes huh? are you friends with Shroud by any chance?

[Bongwater Pizza]

Originally posted by Neo:

Originally posted by Bongwater Pizza:

There can and is. Valve isn't going to make a bunch of different refund policies for different games. Then they either need to gage the policy for EVERY game themselves, or let devs decide themselves. Both options have many flaws.

The refund policy is there to ensure you don't buy a game you CAN'T play. Not games that you've decided you don't like after purchasing.

make a policy inclusive of all games.. 14 days is rational... 2 hours is not

14 days? Are you joking? Hahaha. That's enough time to complete most AAA titles. Hell 14 hours is enough to complete a lot of AAA titles.

You're basically asking for free games.

[Neo]

Originally posted by Bongwater Pizza:

Originally posted by Neo:

make a policy inclusive of all games.. 14 days is rational... 2 hours is not

14 days? Are you joking? Hahaha. That's enough time to complete most AAA titles. Hell 14 hours is enough to complete a lot of AAA titles.

You're basically asking for free games.

I think you lost track of the conversation mate.. 14 days IS INCLUDED in the current steam policy.. its 14 days or 2 hours of playtime, whichever comes first... I'm not asking for 14 days

[Satoru]

Originally posted by Neo:

DUDE XD why so hurt?

Says the guy whining about the refund policy? Irony much

I acknowledged I knew the policy existed at the start of my post..

Yet you then proceed to make literally dozens of excuses as to why you went over the policy and are now whining why you cant get a refund.

Own your mistakes or stop pretending that you do.

. nonetheless it is not a fair policy..

Note the plethora of whine-fest lame excuses you put forth are not why the policy is 'unfair'. Its just "i do utterly dumb things despite knowing the policy and waaahhh why can't I get a refund'

t's not an open opportunity for strangers to try and roast me :)

Maybe you don't understand what a discussion is. It does not mean "I get to say stuff and no one gets to pull apart all the terrible logic, premise and literal garbage I put forth as lame excuses"

You want to 'discuss' without having to actually 'discuss' make a blog and disable comments

But if you're not willing to defend your, lame, pathetic excuses, don't then whine about how lame and pathetic your excuses are when people point them out to you.