How to send messages to Steam Support? How to buy games at steam?

[blowfishfugu]

At the moment steam provides me the payment-methods: "visa, mastercard, jcb" nothing else. not even paypal. My personal binding to american expresss just disappeared.. it's been there for 10 years, now everything else is just gone.

Trying to reach out for support I came along an automated tree of questions, but no way to contact support in a self-composed textual manner. no email-address, no form to submit a question, nothing.
what to do about this?

[blowfishfugu]

Summary:
Found two discussions having the same topic,
https://steamcommunity.com/discussions/forum/0/3476233614738766147/
https://steamcommunity.com/discussions/forum/0/5595176692467592450/
Affected are Canada, UK, Switzerland, Germany, Austria (and Singapore perhaps)

There are no ways to bring Steam or Valve attention to the matter, support only has a wizard with predefined topics and no possibility to contact in a generic manner.

My possibilities to react are:
1. Become a domestic citizen of USA
2. Make a contract with another credit-card-provider
3. Try my luck at another game-platform

All of the above is too much hassle, or paperwork, just to download a game.
Instead of about 12 games per year this will be Zero sold games per year, they've lost a customer...
Whoever made the decision to cut a payment-method, that existed over the last 15years (or more?),
made a bad business-decision

[TheForestSpirit]

https://help.steampowered.com/en/wizard/HelpWithCommunityContactSupport Click Contact Support at the bottom to message them directly. Just don't expect a response straight away though, in fact you could be waiting days even weeks it just depends on the issue you're reporting.

[UCEY]

Amex was removed as a payment method for most places because they charge a high transaction rate that makes businesses lose money.

[UCEY]

WolfEisberg の投稿を引用：

Sir Wilhelm Brody の投稿を引用：

Amex was removed as a payment method for most places because they charge a high transaction rate that makes businesses lose money.

Visa 1.29% + $0.05 to 2.54% + $0.10

Mastercard 1.29% + $0.05 to 2.64% + $0.10

Discover 1.48% + $0.05 to 2.53% + $0.10

American Express 1.58% + $0.10 to 3.45% + $0.10

No way Valve is losing money by paying up to 0.91% more vs the competition when Valve takes 30% from most games.

I'm just repeating what I was told

[fluxtorrent]

considering he's quoting the rates given to small businesses, not the ones that do over 1 million in transactions, its not surprising

[Cathulhu]

fluxtorrent の投稿を引用：

Muppet among Puppets の投稿を引用：

This is based on what?

memory and google results when I went to verify

Nonsense. PayPal is still available on Steam in Germany.
I use it all the time.

[fluxtorrent]

Cathulhu の投稿を引用：

fluxtorrent の投稿を引用：

memory and google results when I went to verify

Nonsense. PayPal is still available on Steam in Germany.
I use it all the time.

Didn't read the rest of the thread where I was already corrected? lol

[blowfishfugu]

TheForestSpirit の投稿を引用：

https://help.steampowered.com/en/wizard/HelpWithCommunityContactSupport Click Contact Support at the bottom to message them directly. Just don't expect a response straight away though, in fact you could be waiting days even weeks it just depends on the issue you're reporting.

Thanks, well hidden, but i'll use it after some cooldown.

[↑↑↓↓←→←→BASelect]

blowfishfugu の投稿を引用：

Summary:
Found two discussions having the same topic,
https://steamcommunity.com/discussions/forum/0/3476233614738766147/
https://steamcommunity.com/discussions/forum/0/5595176692467592450/
Affected are Canada, UK, Switzerland, Germany, Austria (and Singapore perhaps)

There are no ways to bring Steam or Valve attention to the matter, support only has a wizard with predefined topics and no possibility to contact in a generic manner.

My possibilities to react are:
1. Become a domestic citizen of USA
2. Make a contract with another credit-card-provider
3. Try my luck at another game-platform

All of the above is too much hassle, or paperwork, just to download a game.
Instead of about 12 games per year this will be Zero sold games per year, they've lost a customer...
Whoever made the decision to cut a payment-method, that existed over the last 15years (or more?),
made a bad business-decision

Go to the store and use your card to buy a steam gift card and add it to your account.

[Bobcation]

Please bring AMEX back!

[Reggaejunkiedrew]

Bobcation の投稿を引用：

Please bring AMEX back!

I wouldn't count on it. Pulling a payment processor like that isn't a decision that would've been made on a whim. Good chance that a decision like this was data driven, and the increasing fees and relatively small amount of non US Amex users wasn't worth it.