too many recent refunds

[AdoreFish]

okay so i tried to refund a game the other day but my request was denied because of too many recent refunds. is this permanent? will i never be able to refund again? i know about the warnings but i was too dumb to check my email and see them. if i stop refunding so many, will i still be allowed to refund in the future?

[( ( < < <🤖> > > ) )]

what percentage of your games are refunds...

[Bee🐝]

We don't know the exact time for the refund cooldown, but it's generally a good idea to take a refund break for a few months.

Keep in mind, this is a two strikes and you're out system - this is strike one - they can ban you from refunding permanently. The third time you trigger the system it'll be permanent. Don't just buy games to demo them. Do your research and be sure you'll enjoy it before buying.

Edit: You should be able to ascertain how you got here, and how to avoid it in the future, by just looking at your past behaviour and altering that.

[AdoreFish]

Originally posted by ragefifty50:

what percentage of your games are refunds...

not sure of the exact percentage but more than 30 percent at least.

Originally posted by Bee:

We don't know the exact time for the refund cooldown, but it's generally a good idea to give it a break for a few months.

Keep in mind, this is a two strikes and you're out system - this is strike one - they can ban you from refunding permanently. Don't just buy games to demo them. Do your research and be sure you'll enjoy it before buying it.

ok thanks. i was just worried because most of the threads i could find on steam and reddit were just talking about the warnings, and very few about actually being denied because of them.

[SabaARS]

Well ... the rule is I can get a refund if I play the game for less than 2 hours. Ok, fine. However, titanfall 2 ... the 1st 2 hours of playing the game was fine. It was in the 4th hour that the game kept crashing on me. Reload, crash. Reload, crash. Unable to get pass the stage so I asked for a refund and I was rejected because it was past 2 hours.

Another thing. Even if we google the game, look at the images, look at the videos, look at whatever we are supposed to look at, we need to play the game to know if we like it or not.

Maybe Steam has to come out with a rule about how many games can we refund in how long a period of time. For example, Steam could say "5 games refund in a period of 3 months" so every 3 months, I will buy 5 games then since its the rule ...

[( ( < < <🤖> > > ) )]

the other thing you need to know is that if you buy a game again...

the time spent on it accumulates...
so if its over 2 hours and 2 weeks previously... no more refunds as welll...

[Bee🐝]

Originally posted by SabaARS:

Well ... the rule is I can get a refund if I play the game for less than 2 hours. Ok, fine. However, titanfall 2 ... the 1st 2 hours of playing the game was fine. It was in the 4th hour that the game kept crashing on me. Reload, crash. Reload, crash. Unable to get pass the stage so I asked for a refund and I was rejected because it was past 2 hours.

Another thing. Even if we google the game, look at the images, look at the videos, look at whatever we are supposed to look at, we need to play the game to know if we like it or not.

Maybe Steam has to come out with a rule about how many games can we refund in how long a period of time. For example, Steam could say "5 games refund in a period of 3 months" so every 3 months, I will buy 5 games then since its the rule ...

The limit is two hours because a lot of indie and narative-focused games can be completed within a four-hour period or less. The current limit is two hours because that's the max publishers and devs were willing to agree to; some still aren't happy about it.

They're not going to give you a specific time, because people will just refund to the limit and then complain when that's reached. Before the refund system was properly implemented people complained they "just wanted the option", now it's "I want to play X hours before I refund!".

As for the technical issues, if you only refund games which have actual issues and sparingly use the manual system - you'll be properly covered and you should never trigger the refund limit. If you refund enough games to trigger the warning because they don't run properly on your system, it's time to investigate why that is and stop buying games.

[Callahan420]

I would recommend checking your email for the refund warning.

[AdoreFish]

Originally posted by Callahan420:

I would recommend checking your email for the refund warning.

ye i did get them but like i said i never checked my email bc i didn't realise that the refund confirmation emails were important (unless they get denied)

[Neg4tiveKD]

Are you just really bad at choosing games, or a tightwad ripping off devs?

[Oz Gaming]

Originally posted by orcslayer100:

okay so i tried to refund a game the other day but my request was denied because of too many recent refunds. is this permanent? will i never be able to refund again? i know about the warnings but i was too dumb to check my email and see them. if i stop refunding so many, will i still be allowed to refund in the future?

Sounds like you are abusing the refund system dude.

[AdoreFish]

Originally posted by Neg4tiveKD:

Are you just really bad at choosing games, or a tightwad ripping off devs?

my pc is just really bad. it's a gamble if a game performs well or not even if i meet or exceed minimum requirements. i'd really like to upgrade but i just dont have the money or time

[Callahan420]

Originally posted by orcslayer100:

Originally posted by Callahan420:

I would recommend checking your email for the refund warning.

ye i did get them but like i said i never checked my email bc i didn't realise that the refund confirmation emails were important (unless they get denied)

Did you get more than 1 refund warning or what? I assume they would let you know if you couldn't refund anymore.

[AdoreFish]

Originally posted by Callahan420:

Originally posted by orcslayer100:

ye i did get them but like i said i never checked my email bc i didn't realise that the refund confirmation emails were important (unless they get denied)

Did you get more than 1 refund warning or what? I assume they would let you know if you couldn't refund anymore.

i did get several when i looked (they still accepted my requests) but at the time i didn't realise that they were sending warnings via email. and they only denied my refund, they didn't say i got banned. and i still have the option to do so, i'm just not going to so that i don't actually get banned.

and as Bee said, it's a 2-strike system. first you get warnings, then the first denial, then banned. i'm just going to stop refunding from now on anyway because i really don't want to lose the ability.

[Bee🐝]

Originally posted by orcslayer100:

Originally posted by Callahan420:

Did you get more than 1 refund warning or what? I assume they would let you know if you couldn't refund anymore.

i did get several when i looked (they still accepted my requests) but at the time i didn't realise that they were sending warnings via email. and they only denied my refund, they didn't say i got banned. and i still have the option to do so, i'm just not going to so that i don't actually get banned.

and as Bee said, it's a 2-strike system. first you get warnings, then the first denial, then banned. i'm just going to stop refunding from now on anyway because i really don't want to lose the ability.

Just to be clear, what does the current message you got, when you tried to refund, actually say? What's the exact wording?

Edit: Because there's a very important distinction between a cooldown and a ban in the wording. The text will tell you exactly what you have.

[Cathulhu]

When they reject your request that means you already received at least two warnings which you've ignored.