Fedex Lost my steam deck!

[Bestfriend82]

So, Fedex apparently lost my steam deck.. Its been on the truck out for delivery for a few days and Fedex claims they dont know whats going on. I read about the handling facility and apparently many packages get stolen from there.
Does anyone know what i should do?

[( ( < < <🤖> > > ) )]

dont fedex have to investigate what is going on....
if they cant confirm a delivery to you and steam then
its still a problem for fedex to solve internally...

[Cathulhu]

Contact Steam Support, FedEx and your local authorities to file charges regarding stolen goods.

[( ( < < <🤖> > > ) )]

Początkowo opublikowane przez Cathulhu:

Contact Steam Support, FedEx and your local authorities to file charges regarding stolen goods.

fedex do have to confirm loss first dont they...

[Bestfriend82]

So what happens now? Will i get a new one? will i get my money back?

[Ogami]

Honestly i heard that same story quiet often by now about the Steam Deck.
Valve really made a mistake using a delivery box with artwork that clearly says whats inside.
Leading to a ton of Steam decks getting stolen on the way to their buyers.
Be it by the delivery drivers or warehouse workers.
Because the Steam Deck´s go for like double what they cost on Steam on EBAY and such.

Valve should have used neutral packaging with no visible clue whats inside and i bet a large amount of those " missing" Steam Deck´s would not have happened.

Początkowo opublikowane przez Bestfriend82:

So what happens now? Will i get a new one? will i get my money back?

You have to contact FEDEX and get a confirmation by them that it was indeed stolen/cant be found.
Then you can contact Steam Support about it with the information from FEDEX.

Usually you should then get a replacement unit and FEDEX will reimburse Valve.

Of course since the Steam Deck has a long waiting list and each produced unit is preordered it may take a while till they can send you a replacement.

[Pierce Dalton]

Początkowo opublikowane przez Ogami:

Honestly i heard that same story quiet often by now about the Steam Deck.
Valve really made a mistake using a delivery box with artwork that clearly says whats inside.
Leading to a ton of Steam decks getting stolen on the way to their buyers.
Be it by the delivery drivers or warehouse workers.
Because the Steam Deck´s go for like double what they cost on Steam on EBAY and such.

Valve should have used neutral packaging with no visible clue whats inside and i bet a large amount of those " missing" Steam Deck´s would not have happened.

Początkowo opublikowane przez Bestfriend82:

So what happens now? Will i get a new one? will i get my money back?

You have to contact FEDEX and get a confirmation by them that it was indeed stolen/cant be found.
Then you can contact Steam Support about it with the information from FEDEX.

Usually you should then get a replacement unit and FEDEX will reimburse Valve.

Of course since the Steam Deck has a long waiting list and each produced unit is preordered it may take a while till they can send you a replacement.

LOL I didn't know about the box artwork... can't believe they did that.

It's like a big "STEAL ME" sign.

[AROCK!!!]

Początkowo opublikowane przez Pierce Dalton:

Początkowo opublikowane przez Ogami:

Honestly i heard that same story quiet often by now about the Steam Deck.
Valve really made a mistake using a delivery box with artwork that clearly says whats inside.
Leading to a ton of Steam decks getting stolen on the way to their buyers.
Be it by the delivery drivers or warehouse workers.
Because the Steam Deck´s go for like double what they cost on Steam on EBAY and such.

Valve should have used neutral packaging with no visible clue whats inside and i bet a large amount of those " missing" Steam Deck´s would not have happened.




You have to contact FEDEX and get a confirmation by them that it was indeed stolen/cant be found.
Then you can contact Steam Support about it with the information from FEDEX.

Usually you should then get a replacement unit and FEDEX will reimburse Valve.

Of course since the Steam Deck has a long waiting list and each produced unit is preordered it may take a while till they can send you a replacement.

LOL I didn't know about the box artwork... can't believe they did that.

It's like a big "STEAL ME" sign.

You got that right.

You have to wonder what kind of moron would decide to do something like that, but then again we are talking about Valve employees.

[Bestfriend82]

I also didnt know that, That is so stupid. So Fedex told me now (after finding the distribution center where the package arrived to) They said even though it says that its on the truck, it never left the warehouse and they need an additional 24 hours to see what happened.
If it never left the warehouse it was almost 100% stolen, such a bummer i really wanted to get it.

[AROCK!!!]

Początkowo opublikowane przez Bestfriend82:

I also didnt know that, That is so stupid. So Fedex told me now (after finding the distribution center where the package arrived to) They said even though it says that its on the truck, it never left the warehouse and they need an additional 24 hours to see what happened.
If it never left the warehouse it was almost 100% stolen, such a bummer i really wanted to get it.

Given the amount of threads on this, I wouldn't be surprised if Valve lost money on the Steam deck, albeit from thier own stupidity

[Bestfriend82]

So the chances of them actually finding it is practically zero huh...

[( ( < < <🤖> > > ) )]

just incase people want to see the box and in this video
this guy also says to contact valve/steam and let them handle it all...

https://www.youtube.com/watch?v=tBezymdKHC4

[Bestfriend82]

Fedex told me that by tomorrow they will let me know if they "find" it or not. I am guessing no.. then they have a lost package procedure. I am not worried about the money because i guess i will get it back. I just wanted the product

[Cathulhu]

If it is lost, Valve should send a new one.

[( ( < < <🤖> > > ) )]

i would avoid doing a bank refund / bank charge reversal
as in the past others have reported steam accounts being
locked by steam for doing this...

you are always better off getting a refund from steam/valve

[KalGimpa]

at this point, i would think that fedex should be threatened with losing their federal contracts until they deal with the obvious theft problem they have