Fedex Lost my steam deck!

[Bestfriend82]

So, Fedex apparently lost my steam deck.. Its been on the truck out for delivery for a few days and Fedex claims they dont know whats going on. I read about the handling facility and apparently many packages get stolen from there.
Does anyone know what i should do?

[( ( < < <🤖> > > ) )]

try and avoid confusing the situation... let steams lost goods process do its thing...

[Bestfriend82]

Yeah but it will probably take forever. I am going to be in the states for a week and abit. Thats why i want to get it before i leave

[Bestfriend82]

Hell no, i am visiting the states for business

[Mori_Jin5602]

Początkowo opublikowane przez Bestfriend82:

So, Fedex apparently lost my steam deck.. Its been on the truck out for delivery for a few days and Fedex claims they dont know whats going on. I read about the handling facility and apparently many packages get stolen from there.
Does anyone know what i should do?

I literally am having the same problem waited a week just for FedEx to say they lost it😑 and now steam is taking forever to respond after I let them know

[cSg|mc-Hotsauce]

Początkowo opublikowane przez Mori_Jin5602:

Początkowo opublikowane przez Bestfriend82:

So, Fedex apparently lost my steam deck.. Its been on the truck out for delivery for a few days and Fedex claims they dont know whats going on. I read about the handling facility and apparently many packages get stolen from there.
Does anyone know what i should do?

I literally am having the same problem waited a week just for FedEx to say they lost it😑 and now steam is taking forever to respond after I let them know

They will respond. Be patient.

[shylosgirl20]

This makes me so nervous... I have yet to receive mine (ordered 2/23/23)

[cSg|mc-Hotsauce]

Początkowo opublikowane przez shylosgirl20:

This makes me so nervous... I have yet to receive mine (ordered 2/23/23)

You're fine.

[shylosgirl20]

Początkowo opublikowane przez cSg|mc-Hotsauce:

Początkowo opublikowane przez shylosgirl20:

This makes me so nervous... I have yet to receive mine (ordered 2/23/23)

You're fine.

:qr:

It has been in the same place for 5 days now, no updates from fed ex, did message steam and they offered to try and re ship but haven't heard back

[cSg|mc-Hotsauce]

Początkowo opublikowane przez shylosgirl20:

Początkowo opublikowane przez cSg|mc-Hotsauce:

You're fine.

It has been in the same place for 5 days now, no updates from fed ex, did message steam and they offered to try and re ship but haven't heard back

FedEx tracking page is completely awful. Mine went from received package to nothing for 3 days and then, 200 miles north the next day, nothing for 24 hours and finally out for delivery the last day.

[shylosgirl20]

Hopefully I receive it soon. I saved up so much for this console

[Aahzmandias]

Początkowo opublikowane przez ÁROCK!!!:

Początkowo opublikowane przez Bestfriend82:

I also didnt know that, That is so stupid. So Fedex told me now (after finding the distribution center where the package arrived to) They said even though it says that its on the truck, it never left the warehouse and they need an additional 24 hours to see what happened.
If it never left the warehouse it was almost 100% stolen, such a bummer i really wanted to get it.

Given the amount of threads on this, I wouldn't be surprised if Valve lost money on the Steam deck, albeit from thier own stupidity

Nah, Fedex is paying them for their employees stealing the steam deck. It's like a hidden bonus pay program for thieves in their company. Steam gets even more money that way. No less from another company.

[NuLife]

Początkowo opublikowane przez Aahzmandias:

Początkowo opublikowane przez ÁROCK!!!:

Given the amount of threads on this, I wouldn't be surprised if Valve lost money on the Steam deck, albeit from thier own stupidity

Nah, Fedex is paying them for their employees stealing the steam deck. It's like a hidden bonus pay program for thieves in their company. Steam gets even more money that way. No less from another company.

u did a funny

[SilverPigtail]

If Fedex can confirm that they have lost it. Try to ask them to write it and sign it. After that, contact to the support attaching the tracking number and the Fedex's proof. That's the way I would do it.

I really hope Valve sends you a replacement or at least a refund because it's obiously not your fault.

[Bee🐝]

Początkowo opublikowane przez SilverPigtail:

If Fedex can confirm that they have lost it. Try to ask them to write it and sign it. After that, contact to the support attaching the tracking number and the Fedex's proof. That's the way I would do it.

I really hope Valve sends you a replacement or at least a refund because it's obiously not your fault.

Obviously, Steam will send out a new Deck - it was never delivered. They’ve done it every other time.

If they still can’t deliver it by the third try they’ll just refund. This, however, is incredibly rare.

[SilverPigtail]

Początkowo opublikowane przez Bee🐝:

Początkowo opublikowane przez SilverPigtail:

If Fedex can confirm that they have lost it. Try to ask them to write it and sign it. After that, contact to the support attaching the tracking number and the Fedex's proof. That's the way I would do it.

I really hope Valve sends you a replacement or at least a refund because it's obiously not your fault.

Obviously, Steam will send out a new Deck - it was never delivered. They’ve done it every other time.

If they still can’t deliver it by the third try they’ll just refund. This, however, is incredibly rare.

In my country is more common than most people think. There are still a lot of logistic issues.

OP, good luck, I really hope this would get solved soon.