To users who use both Steam and Steam China

[变成贡品守护飞机✈]

It seems that Chinese users will have image problems when visiting Steam

“您好，

对于迟来的回复，我们深表歉意。

感谢您告知我们此状况，我们知道中国用戶在 Steam China 和 Steam Global 上可能会遇到图像问题，我们正在将这些信息转达给 Steam 开发人员，以便他们进行调查。

然而，我们无法给您确切的解决时间。鉴于在此议题上我们已无任何其它的信息能提供给您，我们将关闭此客服案件。

若您有其它与本主题不相关的问题，请重新创建一个新的客服案件提问，我们将很乐意在新的案件中为您服务。

感谢您的理解。

Steam Support
Rita“



Translation:
"Hello!

We apologize for your late reply.

Thank you for telling us about this situation. We know that Chinese users may encounter image problems on Steam China and Steam global. We are transferring this information to Steam developers for investigation.

However, we can't give you a definite time to solve the problem. Since we have no other information to provide you on this issue, we will close this customer service case.

If you have other questions not related to this topic, please re create a new customer service case to ask questions. We will be happy to serve you in the new case.

Thank you for your understanding.

Steam Support
Rita"

Such a great firewall xD

[ReBoot]

The Chinese government blocking outside traffic isn't exactly news. To be honest, I'm surprised you can use the real Steam at all, by this point!

[变成贡品守护飞机✈]

Messaggio originale di ReBoot:

The Chinese government blocking outside traffic isn't exactly news. To be honest, I'm surprised you can use the real Steam at all, by this point!

In fact, most Chinese use Steam instead of Steam China, and we generally only use Steam China to launch CSGO or Dota2 (Steam China can connect to servers set up by Perfect World in China).

To be honest, we don't like Steam China, it requires ID cards for real name authentication and makes it mandatory to reduce the violence level of the game

It requires a lot of censorship and modifications for a game to be released in China, which not only takes a lot of time, but a lot of content is not allowed to be shown because of the law.

[ReBoot]

I wish you the best of luck!

[Nx Machina]

Messaggio originale di 变成贡品守护飞机✈:

In fact, most Chinese use Steam instead of Steam China, and we generally only use Steam China to launch CSGO or Dota2 (Steam China can connect to servers set up by Perfect World in China).

To be honest, we don't like Steam China, it requires ID cards for real name authentication and makes it mandatory to reduce the violence level of the game

It requires a lot of censorship and modifications for a game to be released in China, which not only takes a lot of time, but a lot of content is not allowed to be shown because of the law.

You mean you use vpn to bypass your countries restrictions (law) and yet complain there are issues with images.

[变成贡品守护飞机✈]

Messaggio originale di Nx Machina:

Messaggio originale di 变成贡品守护飞机✈:

In fact, most Chinese use Steam instead of Steam China, and we generally only use Steam China to launch CSGO or Dota2 (Steam China can connect to servers set up by Perfect World in China).

To be honest, we don't like Steam China, it requires ID cards for real name authentication and makes it mandatory to reduce the violence level of the game

It requires a lot of censorship and modifications for a game to be released in China, which not only takes a lot of time, but a lot of content is not allowed to be shown because of the law.

You mean you use vpn to bypass your countries restrictions (law) and yet complain there are issues with images.

No, the problem only occurs when you access it directly
I had to try to access Steam directly because I needed to pay with a local Chinese payment method

[Chompman]

Messaggio originale di Nx Machina:

Messaggio originale di 变成贡品守护飞机✈:

In fact, most Chinese use Steam instead of Steam China, and we generally only use Steam China to launch CSGO or Dota2 (Steam China can connect to servers set up by Perfect World in China).

To be honest, we don't like Steam China, it requires ID cards for real name authentication and makes it mandatory to reduce the violence level of the game

It requires a lot of censorship and modifications for a game to be released in China, which not only takes a lot of time, but a lot of content is not allowed to be shown because of the law.

You mean you use vpn to bypass your countries restrictions (law) and yet complain there are issues with images.

Best not to talk about that as that's against steams TOS.

[Nx Machina]

Messaggio originale di 变成贡品守护飞机✈:

No, the problem only occurs when you access it directly
I had to try to access Steam directly because I needed to pay with a local Chinese payment method

Directly?

I mentioned using vpn because other Chinese users stated they access Steam Global via vpn.

Secondly images would be messed up because as you stated - "but a lot of content is not allowed to be shown because of the law".

[变成贡品守护飞机✈]

Messaggio originale di Nx Machina:

Messaggio originale di 变成贡品守护飞机✈:

No, the problem only occurs when you access it directly
I had to try to access Steam directly because I needed to pay with a local Chinese payment method

Directly?

I mentioned using vpn because other Chinese users stated they access Steam Global via vpn.

Secondly images would be messed up because as you stated - "but a lot of content is not allowed to be shown because of the law".

Yes, but I need to use my local IP to complete the purchase

[Nx Machina]

Messaggio originale di 变成贡品守护飞机✈:

Yes, but I need to use my local IP to complete the purchase

So you are bypassing regional restrictions on purchasing restricted content.

You still have not addressed - "but a lot of content is not allowed to be shown because of the law" - a very valid point, hence the image issue.

[变成贡品守护飞机✈]

Messaggio originale di Nx Machina:

Messaggio originale di 变成贡品守护飞机✈:

No, the problem only occurs when you access it directly
I had to try to access Steam directly because I needed to pay with a local Chinese payment method

Directly?

I mentioned using vpn because other Chinese users stated they access Steam Global via vpn.

Secondly images would be messed up because as you stated - "but a lot of content is not allowed to be shown because of the law".

And when I say "images" I mean uploaded screenshots or avatars or whatever, sometimes they don't display properly
I think it's probably because the CDN Steam uses is blocked in China(In my area, many sites that use cloudflare as a cdn have similar problems, so I guess it's because of this)

[变成贡品守护飞机✈]

Messaggio originale di Nx Machina:

Messaggio originale di 变成贡品守护飞机✈:

Yes, but I need to use my local IP to complete the purchase

So you are bypassing regional restrictions on purchasing restricted content.

You still have not addressed - "but a lot of content is not allowed to be shown because of the law" - a very valid point, hence the image issue.

This is unnecessary, the store is directly accessible

[Nx Machina]

Messaggio originale di 变成贡品守护飞机✈:

And when I say "images" I mean uploaded screenshots or avatars or whatever, sometimes they don't display properly
I think it's probably because the CDN Steam uses is blocked in China(In my area, many sites that use cloudflare as a cdn have similar problems, so I guess it's because of this)

So you choose re-quote a previous post while ignoring my current post #10 quoted below.

Messaggio originale di Nx Machina:

So you are bypassing regional restrictions on purchasing restricted content.

You still have not addressed - "but a lot of content is not allowed to be shown because of the law" - a very valid point, hence the image issue.

You have issues with images and raise the issue with Support yet you have no issues with "bypassing regional restrictions on purchasing restricted content".

[Nx Machina]

Messaggio originale di 变成贡品守护飞机✈:

This is unnecessary, the store is directly accessible

It is not hence why you have your own version of Steam and restricted content or was "China
banned Steam Global" a hoax.

https://www.theverge.com/2021/12/25/22853520/steam-global-china-banned

[变成贡品守护飞机✈]

Messaggio originale di Nx Machina:

Messaggio originale di 变成贡品守护飞机✈:

This is unnecessary, the store is directly accessible

It is not hence why you have your own version of Steam and restricted content or was "China
banned Steam Global" a hoax.

https://www.theverge.com/2021/12/25/22853520/steam-global-china-banned

I think it may be necessary to reply in a language I am familiar with, otherwise it may lead to further misunderstandings

Steam的区域设定中拥有“中国”(它与蒸汽平台Steam China不同)，在中国访问Steam时可以正常使用商店以及RMB付款
Steam和蒸汽平台(Steam China)在Valve看来是两个平台，原本的(也就是我正在使用的)Steam中国区和蒸汽平台完全独立，仅账户数据互通
这意味着你可以同时使用Steam和蒸汽平台(Steam China)，两者购买的游戏和其他内容互通，但是钱包不互通

[Nx Machina]

Messaggio originale di 变成贡品守护飞机✈:

I think it may be necessary to reply in a language I am familiar with, otherwise it may lead to further misunderstandings

Steam的区域设定中拥有“中国”(它与蒸汽平台Steam China不同)，在中国访问Steam时可以正常使用商店以及RMB付款
Steam和蒸汽平台(Steam China)在Valve看来是两个平台，原本的(也就是我正在使用的)Steam中国区和蒸汽平台完全独立，仅账户数据互通
这意味着你可以同时使用Steam和蒸汽平台(Steam China)，两者购买的游戏和其他内容互通，但是钱包不互通

Why i have had no issues with reading your other posts and you definitely posted.

Messaggio originale di 变成贡品守护飞机✈:

This is unnecessary, the store is directly accessible

And posted.

Messaggio originale di 变成贡品守护飞机✈:

I think it's probably because the CDN Steam uses is blocked in China(In my area, many sites that use cloudflare as a cdn have similar problems, so I guess it's because of this)