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Follow the guide.
Ok and you think a bunch of other users on a forum can help how? Other than you just giving away potential login information.
If your friend wants to access their account, they have to go through the recovery process as listed in the guide, Your friend can skip step 1 and proceed to step 2.
Note, Support can’t tell you the email address either - it’s a security risk.
Your friend needs to take their accounts more seriously. Also, this should be your friend handling this, not you. For all we know you're trying to gain access to someone's account with a fabricated story about it being your friend's. And that's exactly how Steam Support will view any recovery attempt and why it's important to remember *something* about the account that only they should know.
If anyone could gain access to an account with a sad story and their hand out, what's the point of having account names and passwords?
I think your friend needs to prepare his or herself, that account incl all games to be LOST.
If so, just treat it as a lesson learned. In this digital world we live in: always, always know your account details of ANY digital portal or website. It is basically the same as remembering your pin number or how NOT to loose your house keys.
But, yeah, this is really gross negligence on the user's end.