Why do I have to keep a game that I don't like?

[EvoRevO]

I have bought several games and I have put a refund on each game because the game did not seem to me, it turns out that steam tells me that I cannot ask for more refund because I am taking that as a method to test games, it seems stupid to me that if I tried a game for several minutes and the gameplay doesn't seem to me that I have to keep the game and lose my money.... this is a dictatorship.

[The Brown Hornet]

Postat inițial de brian9824:

Postat inițial de The Brown Hornet:

Every legitimate business that buys, sells, trades products should have a viable refund process.

Steam has a viable refund process.

Postat inițial de The Brown Hornet:

If I purchased 5 games and discovered within the parameters of the refund policy that each game was crap I would want my refund(s) granted.

And you'd probably get it, along with a warning that its not for demoing games and that you should use more care picking your games and do more research or you can lose your ability to refund.

Postat inițial de The Brown Hornet:

I see nothing wrong with multiple requests if there is nothing illegal about it. The product was returned, it's no longer in my library, refund granted. What's the problem?

Steam loses money every time you refund, they pay transaction fee's that are not returned to them when you refund.

Postat inițial de The Brown Hornet:

Amazon deals with refunds 24/7.

Amazon also has banned people for excessive refunds.

Postat inițial de The Brown Hornet:

Steam has ambition to be the all purpose digital store and marketplace so denying a refund because a consumer requested several in a short period of time doesn't suffice.

They don't deny a refund in that scenario. They issue numerous warnings first which you then have to ignore.

Part of being a good store front is monitoring your store for fraud or abuse to minimize your operating costs.

The only thing your "dissection" of my comment indicates is that you are defending the seller over the buyer. If I purchase multiple PS5 games and shortly thereafter determine I don't like, want, or need them then I fully expect to be able to return those items to the site of purchase. Undamaged, receipt in hand, there should be no problem!

Steam has gotten away with not issuing refunds for many years, in my opinion that should of been considered illegal! In addition Valve takes a cut, even down to a penny, from every item, card, game, background, skin bought and sold on this site. Even if there were 200,000 refunds requested it's still barely making a dent in total profits. In my estimation even with refund requests in high numbers there are still more refunds rejected than granted due to the 2 hour and 2 week stipulations.

[The Brown Hornet]

Postat inițial de Taebrythn:

Postat inițial de The Brown Hornet:

Every legitimate business that buys, sells, trades products should have a viable refund process. If I purchased 5 games and discovered within the parameters of the refund policy that each game was crap I would want my refund(s) granted. I see nothing wrong with multiple requests if there is nothing illegal about it. The product was returned, it's no longer in my library, refund granted. What's the problem? Amazon deals with refunds 24/7. Steam has ambition to be the all purpose digital store and marketplace so denying a refund because a consumer requested several in a short period of time doesn't suffice.

I don't think you understand how it works either. lol It's not for because you think the game is crap. well guess what that is amazon not Steam. rarely do i refund anything simply because i don't like it. lol i refund stuff that doesn't work, come damaged, lied to about like getting one thing vs something i actually bought.

if there is a ton of refunds on a daily basis there will be a loss of money. you clearly don't understand what things cost. it's people like you and op who think simply because you can means you should not because of rules.

I have refunded Steam games before but that was because they didn't work not because i didn't like them. it's not a rental kiosk like Red box

Where in the policy does it state you can only refund games if it doesn't run well on your system vs I don't like or enjoy the game? People return things because they are unhappy with it, it doesn't matter the reason.

[Brian9824]

Postat inițial de The Brown Hornet:

The only thing your "dissection" of my comment indicates is that you are defending the seller over the buyer. If I purchase multiple PS5 games and shortly thereafter determine I don't like, want, or need them then I fully expect to be able to return those items to the site of purchase. Undamaged, receipt in hand, there should be no problem!

Fun fact, you can't return digital games or open games at amazon. You also can't return open games at basically every store. So your out of touch with reality. Feel free to try doing that at Walmart, Target, Gamestop, Bestbuy, or any other major retail store and see how well that turns out for you.....

Postat inițial de The Brown Hornet:

Steam has gotten away with not using refunds for many years, in my opinion that should of been considered illegal! In addition Valve takes a cut, even down to a penny, from every item, card, game, background, skin bought and sold on this site. Even if there were 200,000 refunds requested it's still barely making a dent in total profits. In my estimation even with refund requests in high numbers there are still more refunds rejected than granted due to the 2 hour and 2 week stipulations.

Again you have no clue how the world works. Valve was one of the first digital stores to offer refunds and other stores have copied them. Stores like amazon for instance still have no refunds for digital games you purchase, and other stores don't offer ANY refunds on games once opened. Saying that a store makes money so its ok for them to be abused is some pretty crap logic too, as every single store in the world will ban customers who abuse their refund policy.

[Brian9824]

Postat inițial de The Brown Hornet:

Where in the policy does it state you can only refund games if it doesn't run well on your system vs I don't like or enjoy the game? People return things because they are unhappy with it, it doesn't matter the reason.

Yep, and your free to return a game simply because you don't like it. If you start returning TOO MANY games however you get MULTIPLE warnings about excessive returns. if you IGNORE those warnings and keep returning a lot of items then you can lose your ability to refund. The same thing EVERY store does with returns. Clearly you have no clue how retail stores work if you think banning people from being able to use returns is anything remotely unique to steam......

[Brian9824]

https://www.techwalls.com/amazon-ban-return-too-many-items/

Again Amazon is far more strict then Steam. With steam you just lose your ability to initiate refunds. Amazon will close out your entire account and block you from ever creating an account with them again if you have excessive returns.

[Tito Shivan]

Postat inițial de The Brown Hornet:

Every legitimate business that buys, sells, trades products should have a viable refund process.

They also have processes against customer abuse.

[Taebrythn]

Postat inițial de The Brown Hornet:

Postat inițial de Taebrythn:

I don't think you understand how it works either. lol It's not for because you think the game is crap. well guess what that is amazon not Steam. rarely do i refund anything simply because i don't like it. lol i refund stuff that doesn't work, come damaged, lied to about like getting one thing vs something i actually bought.

if there is a ton of refunds on a daily basis there will be a loss of money. you clearly don't understand what things cost. it's people like you and op who think simply because you can means you should not because of rules.

I have refunded Steam games before but that was because they didn't work not because i didn't like them. it's not a rental kiosk like Red box

Where in the policy does it state you can only refund games if it doesn't run well on your system vs I don't like or enjoy the game? People return things because they are unhappy with it, it doesn't matter the reason.

Good for them but not always do they get those refunds either out of all the refunds. can't tell you how many times i love seeing people get denied because either no receipt or you find out not even from that store, they wore it etc. Even amazon has a list of things they don't accept. Gog might allow it but watches for abuse. lol you forget devs need to make money. YOU have the tools to see if you like the game or not.

Abuse

Refunds are designed to remove the risk from purchasing titles on Steam—not as a way to get free games. If it appears to us that you are abusing refunds, we may stop offering them to you. We do not consider it abuse to request a refund on a title that was purchased just before a sale and then immediately rebuying that title for the sale price.

this is in the refund section. take note of it. while Steam does say it will refund for any reason it does have that clause towards the bottom. It's literally not there for you to try games simply because.

here ya go of refunds from others. so just saying Steam has one of the better ones

Refund policies - Take your pick.

1) Steam - The Steam refund offer, within two weeks of purchase and with less than two hours of playtime

2) Epic - Games and products are eligible for refund within 14 days of purchase. However, you must have less than 2 hours of runtime on record.

3) Origin - Whichever comes first.

Within 24 hours after you first launch the game.
Within 14 days from the day you bought it, if you have not launched the game.
Within 14 days from the release date if you pre-ordered the game, if you haven't launched it yet.

4) Uplay - You can request a refund for a digital order within 14 days of your purchase, as long as the content has not been launched.

5) Blizzard - The game is newly purchased within the last 3 days. You haven't started the game; if the game has been played at all it won't qualify for a refund.

6) GOG - starting now, you can get a full refund up to 30 days after purchasing a product, even if you downloaded, launched, and played it. That's it. (Open to abuse, they monitor for abuse as do all PC stores).

[The Brown Hornet]

Postat inițial de brian9824:

Postat inițial de The Brown Hornet:

The only thing your "dissection" of my comment indicates is that you are defending the seller over the buyer. If I purchase multiple PS5 games and shortly thereafter determine I don't like, want, or need them then I fully expect to be able to return those items to the site of purchase. Undamaged, receipt in hand, there should be no problem!

Fun fact, you can't return digital games or open games at amazon. You also can't return open games at basically every store. So your out of touch with reality. Feel free to try doing that at Walmart, Target, Gamestop, Bestbuy, or any other major retail store and see how well that turns out for you.....

Postat inițial de The Brown Hornet:

Steam has gotten away with not using refunds for many years, in my opinion that should of been considered illegal! In addition Valve takes a cut, even down to a penny, from every item, card, game, background, skin bought and sold on this site. Even if there were 200,000 refunds requested it's still barely making a dent in total profits. In my estimation even with refund requests in high numbers there are still more refunds rejected than granted due to the 2 hour and 2 week stipulations.

Again you have no clue how the world works. Valve was one of the first digital stores to offer refunds and other stores have copied them. Stores like amazon for instance still have no refunds for digital games you purchase, and other stores don't offer ANY refunds on games once opened. Saying that a store makes money so its ok for them to be abused is some pretty crap logic too, as every single store in the world will ban customers who abuse their refund policy.

Any consumer on this site, especially long term members, who have done business at Steam, engaged in multiple transactions with Valve, should take advantage of the refund policy. I personally do not see multiple requests for refunds to be abuse, especially when transaction history is available. I would find a warning that my ability to refund is being limited or revoked to be an insult considering my purchase history on this site.

Btw, you are wrong about the return of games to stores, you absolutely can get a refund on games just like CD's and DVD's. Maybe in some instances it's a case by case basis but it certainly happens. Also you sound to me as if you prefer a "buy at your own risk-As-Is" model to an actual consumer friendly marketplace.

[Taebrythn]

Postat inițial de The Brown Hornet:

Postat inițial de brian9824:

Fun fact, you can't return digital games or open games at amazon. You also can't return open games at basically every store. So your out of touch with reality. Feel free to try doing that at Walmart, Target, Gamestop, Bestbuy, or any other major retail store and see how well that turns out for you.....




Again you have no clue how the world works. Valve was one of the first digital stores to offer refunds and other stores have copied them. Stores like amazon for instance still have no refunds for digital games you purchase, and other stores don't offer ANY refunds on games once opened. Saying that a store makes money so its ok for them to be abused is some pretty crap logic too, as every single store in the world will ban customers who abuse their refund policy.

Any consumer on this site, especially long term members, who have done business at Steam, engaged in multiple transactions with Valve, should take advantage of the refund policy. I personally do not see multiple requests for refunds to be abuse, especially when transaction history is available. I would find a warning that my ability to refund is being limited or revoked to be an insult considering my purchase history on this site.

Btw, you are wrong about the return of games to stores, you absolutely can get a refund on games just like CD's and DVD's. Maybe in some instances it's a case by case basis but it certainly happens. Also you sound to me as if you prefer a "buy at your own risk-As-Is" model to an actual consumer friendly marketplace.

what you feel is irrelevant. The rules are clear as day. you agreed to them. So just because you feel like you should get something you don't. you sound entitled.

[The Brown Hornet]

Postat inițial de Taebrythn:

Postat inițial de The Brown Hornet:

Where in the policy does it state you can only refund games if it doesn't run well on your system vs I don't like or enjoy the game? People return things because they are unhappy with it, it doesn't matter the reason.

here ya go of refunds from others. so just saying Steam has one of the better ones

Refund policies - Take your pick.

1) Steam - The Steam refund offer, within two weeks of purchase and with less than two hours of playtime

2) Epic - Games and products are eligible for refund within 14 days of purchase. However, you must have less than 2 hours of runtime on record.

3) Origin - Whichever comes first.

Within 24 hours after you first launch the game.
Within 14 days from the day you bought it, if you have not launched the game.
Within 14 days from the release date if you pre-ordered the game, if you haven't launched it yet.

4) Uplay - You can request a refund for a digital order within 14 days of your purchase, as long as the content has not been launched.

5) Blizzard - The game is newly purchased within the last 3 days. You haven't started the game; if the game has been played at all it won't qualify for a refund.

6) GOG - starting now, you can get a full refund up to 30 days after purchasing a product, even if you downloaded, launched, and played it. That's it. (Open to abuse, they monitor for abuse as do all PC stores).

I'm not arguing about who has the best refund policy, all I'm saying is that it doesn't matter the reasons why a refund is requested. Everyone here is accusing the OP of demoing games or having some alternate motive. If he purchased games on Steam and he likes them then keep them, if not return them! There is nothing suspicious about it, Steam in my opinion should do what it got to do to keep it's members and consumers happy.

[nullable]

Postat inițial de The Brown Hornet:

Postat inițial de Tito Shivan:

It's not just 'a' refund, though.

Every legitimate business that buys, sells, trades products should have a viable refund process. If I purchased 5 games and discovered within the parameters of the refund policy that each game was crap I would want my refund(s) granted. I see nothing wrong with multiple requests if there is nothing illegal about it.

Well there is nothing wrong with unlimited requests per se, so long as the policy you're agreeing allows for it. If it doesn't then arguments, rationalizations, denial or any other approach becomes moot. You either adhere to the policy you've agreed to, or you don't and live with the consequences.

Store policies aren't limited by what's illegal.

Postat inițial de The Brown Hornet:

The product was returned, it's no longer in my library, refund granted. What's the problem? Amazon deals with refunds 24/7. Steam has ambition to be the all purpose digital store and marketplace so denying a refund because a consumer requested several in a short period of time doesn't suffice.

Valve operates as it sees fit and it doesn't matter what Amazon does. And they've been plenty successful as is. But if you feel Amazon is the benchmark, sounds like you should buy games exclusively from Amazon. And if the particulars of Steam's refund policies drive it into oblivion you can pat yourself on the shoulder for being right, and if it doesn't, well forever is a long time right?

[The Brown Hornet]

Postat inițial de brian9824:

https://www.techwalls.com/amazon-ban-return-too-many-items/

Again Amazon is far more strict then Steam. With steam you just lose your ability to initiate refunds. Amazon will close out your entire account and block you from ever creating an account with them again if you have excessive returns.

Amazon has proven scammers who are officially investigated and found to be stealing and manipulating the business. Steam simply doesn't like that a consumer has made multiple refund requests, maybe it's annoying to process but you can hardly call it theft. It's kind of impossible to steal a game that's removed from the library isn't it?

[Brian9824]

Postat inițial de The Brown Hornet:

Any consumer on this site, especially long term members, who have done business at Steam, engaged in multiple transactions with Valve, should take advantage of the refund policy.

Yep your free to, i myself in fact have used it several times.

Postat inițial de The Brown Hornet:

I personally do not see multiple requests for refunds to be abuse, especially when transaction history is available. I would find a warning that my ability to refund is being limited or revoked to be an insult considering my purchase history on this site.

Well then you better stop using every store in the world. They all have an identical policy with excessive refunds

Postat inițial de The Brown Hornet:

Btw, you are wrong about the return of games to stores, you absolutely can get a refund on games just like CD's and DVD's. Maybe in some instances it's a case by case basis but it certainly happens. Also you sound to me as if you prefer a "buy at your own risk-As-Is" model to an actual consumer friendly marketplace.

Actually you would be wrong

Bestbuy - https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014

Opened physical copies of computer software, movies, music, video games, books, video game guides, and sheet music can only be exchanged for an identical item.

Target - https://help.target.com/help/targetguesthelparticledetail?articleId=ka95d000000oOFyAAM&articleTitle=Are+there+any+return+exceptions%3F&clickSearchVar=Search+Results&searchQuery=return+exceptions

The following items are eligible only for exchange if opened:
Music, movies, video games and software (exchange for same title, for same or different gaming platform)

Amazon - https://www.amazon.com/gp/help/customer/display.html/?nodeId=GMZNGRA9B5PCJB5F

Items that Can't be Returned
Downloadable software products

more Amazon - https://www.amazon.com/gp/help/customer/display.html?nodeId=GKM69DUUYKQWKWX7#GUID-D26A35E8-EE23-4B88-8B62-B357ABA6DDEE__SECTION_4059A2F9938A4717B4D6A75A691EC6BD

Software and video games can be returned for a full refund within 30 days of purchase. Returned software or video games that are activated, used, or missing parts will incur up to a 100% restocking fee.

So activate a game and you get no money back.

Can go on and on, you might have had an employee at the store who didn't know the policy, but the policy is clearly written if you'd bother to educate yourself on it.

[nullable]

Postat inițial de The Brown Hornet:

Btw, you are wrong about the return of games to stores, you absolutely can get a refund on games just like CD's and DVD's. Maybe in some instances it's a case by case basis but it certainly happens. Also you sound to me as if you prefer a "buy at your own risk-As-Is" model to an actual consumer friendly marketplace.

If they're unopened, sure. But we're not talking about unopened/unused games. And retail stores still have refund policies that aren't free-for-all regardless.

One thing to remember is that a lot of users here have been playing games as long as you, have bought as many games as you, and know all the ins and outs of the hobby as well as you. And often cases have more experience either with time, volume, and variety. So you can try making weak-edge case claims. But you have to know that no one is going to eat those up, because they already know better.

[Brian9824]

Postat inițial de The Brown Hornet:

Postat inițial de brian9824:

https://www.techwalls.com/amazon-ban-return-too-many-items/

Again Amazon is far more strict then Steam. With steam you just lose your ability to initiate refunds. Amazon will close out your entire account and block you from ever creating an account with them again if you have excessive returns.

Amazon has proven scammers who are officially investigated and found to be stealing and manipulating the business. Steam simply doesn't like that a consumer has made multiple refund requests, maybe it's annoying to process but you can hardly call it theft. It's kind of impossible to steal a game that's removed from the library isn't it?

Again no, not sure why your incapable of reading.

He didn't lose his ability to refund because he made multiple requests.

1. He made multiple requests
2. He recieved a warning
3. He ignored the warning and kept making more requests
4. He recieved another warning
5. He ignored that warning and KEPT making requests
6. He lost his ability after multiple warnings from steam that he refused to listen to.

Again , if you don't like the policy feel free to shop elsewhere. Steam is under no obligation to offer a refund for you not liking a game. They do so as a courtesy and if that courtesy is abused it can be taken away. Again as pointed out by numerous people EVERY store has the same policy.