Friend Refunded a Gift, then Deleted it

[Jolly]

Getting a refund for a gift requires both persons to refund it. Since he received the gift, he had clicked on refund and it told him to let me know his side of the refund started. So I put in a request to refund that purchase but then he told me he uninstalled the game, then he removed it from his library.

Apparently he did the whole process of deleting that particular game from his library right after we both started a refund.
I cannot find anyone else on Google who had done this before, especially through a Gift Refunding option.

Will this be redeemed or will steam just see the game he's trying to refund isn't owned by him anymore and not refund it for me?

If it wont or might not be redeemed, what should I do?

[Wolf Knight]

permanently deleted does not permanently delete anything. it is just an overhyped HIDE feature because some users have this idea that nuking stuff they paid for is the only way to go.

your friend can restore the game at anytime they wish.

[Jaunitta 🌸]

If he didnt accept the gift and commenced the refund immediately afaik he would not be able to install it.
Regardless your refund should go through as the purchaser of the gift game.

When the receiver doesnt instigate the refund from their end there is a time frame where it is automatically refunded back to you.
Quote
Unredeemed gifts may be refunded within the standard 14-day/two-hour refund period. Redeemed gifts may be refunded under the same conditions if the gift recipient initiates the refund.
Funds used to purchase the gift will be returned to the original purchaser.
https://store.steampowered.com/steam_refunds/

https://help.steampowered.com/en/

[Jolly]

Originally posted by Jaunitta 🌸:

If he didnt accept the gift and commenced the refund immediately afaik he would not be able to install it.
Regardless your refund should go through as the purchaser of the gift game.

When the receiver doesnt instigate the refund from their end there is a time frame where it is automatically refunded back to you.
Quote
Unredeemed gifts may be refunded within the standard 14-day/two-hour refund period. Redeemed gifts may be refunded under the same conditions if the gift recipient initiates the refund.
Funds used to purchase the gift will be returned to the original purchaser.
https://store.steampowered.com/steam_refunds/

https://help.steampowered.com/en/

No offense but what you said sounds too generic for my situation and does not suit my current particular situation stated in my OP.

I have done my own refunds before (not as gifts) and it took about 5 hours to receive my money to my Steam Wallet but I have yet to receive money to my Steam Wallet for this and it's been a couple days since my friend and I started the refunding process.

[XistenZ]

Originally posted by Jolly:

Originally posted by Jaunitta 🌸:

If he didnt accept the gift and commenced the refund immediately afaik he would not be able to install it.
Regardless your refund should go through as the purchaser of the gift game.

When the receiver doesnt instigate the refund from their end there is a time frame where it is automatically refunded back to you.
Quote
Unredeemed gifts may be refunded within the standard 14-day/two-hour refund period. Redeemed gifts may be refunded under the same conditions if the gift recipient initiates the refund.
Funds used to purchase the gift will be returned to the original purchaser.
https://store.steampowered.com/steam_refunds/

https://help.steampowered.com/en/

No offense but what you said sounds too generic for my situation and does not suit my current particular situation stated in my OP.

I have done my own refunds before (not as gifts) and it took about 5 hours to receive my money to my Steam Wallet but I have yet to receive money to my Steam Wallet for this and it's been a couple days since my friend and I started the refunding process.

No offense but this is a generic case, you just need to be clear about what's going on.

Scenario 1: he didn't redeem the game at all (meaning he didn't install it, therefore can't uninstall or "delete" it) and you, the buyer/gifter initiate the refund

Scenario 2: he did accept the gift, installed it and played LESS THAN 2 HOURS, then uninstalled and "deleted" the game. He will need to initiate the refund since he accepted the gift.
As already stated, games are never permanently deleted but just really, really hidden. He MIGHT have to restore it, which is an automatic process through the support pages much the same way the "permanent delete" works.

I would think your friend is in need of technical help regarding this. When you ask him "did you refund it?" he might just as well equal that to "yep, uninstalled it and it's gone permanently!". Words have different meaning for different people

[Jolly]

Originally posted by XistenZ:

Originally posted by Jolly:

No offense but what you said sounds too generic for my situation and does not suit my current particular situation stated in my OP.

I have done my own refunds before (not as gifts) and it took about 5 hours to receive my money to my Steam Wallet but I have yet to receive money to my Steam Wallet for this and it's been a couple days since my friend and I started the refunding process.

No offense but this is a generic case, you just need to be clear about what's going on.

Scenario 1: he didn't redeem the game at all (meaning he didn't install it, therefore can't uninstall or "delete" it) and you, the buyer/gifter initiate the refund

Scenario 2: he did accept the gift, installed it and played LESS THAN 2 HOURS, then uninstalled and "deleted" the game. He will need to initiate the refund since he accepted the gift.
As already stated, games are never permanently deleted but just really, really hidden. He MIGHT have to restore it, which is an automatic process through the support pages much the same way the "permanent delete" works.

I would think your friend is in need of technical help regarding this. When you ask him "did you refund it?" he might just as well equal that to "yep, uninstalled it and it's gone permanently!". Words have different meaning for different people

Thank you, It's probably my fault but I figured me saying "he received my gift," "he uninstalled the game" including "the whole process of deleting the game" was an indication he did click redeem and installed when I gifted it to him. Sorry if that wasn't clear.

1. He redeemed the gift
2. He installed the game
3. He joined my lobby for like 2 minutes and didn't want to play
4. After asking for a refund, steam support said, "Now you can let the original gift purchaser know they can request a refund through the Support site".
5. I then requested a Refund
6. I guess he thought it was to automatically take it off his Steam Library or something because he kept going, I'll copy and paste what we said from Discord

Jolly — 01/02/2022
that's just weird... no indication that you did anything, i just had to find that specific purchase and do a regular refund so idk if it works or not but it's "pending" so maybe they have to do it manually, idk

Slip — 01/02/2022
let me try uninstalling it

Jolly — 01/02/2022
ok, it is pending, it might take a day or 2 at most

Slip — 01/02/2022
i just removed it from library

Jolly — 01/02/2022
also, sucks you dont wanna play DRG

Slip — 01/02/2022
and did a permanet remove from account
[2:00 PM]
well, it's not that i don't wanna play
[2:00 PM]
it's just i'm always playing other stuff
[2:00 PM]
lol
[2:00 PM]
i play sc2/valorant/league
[2:00 PM]
umm, d2

Jolly — 01/02/2022
bro... i think what you just did was delete it and now i can't get a refund for it

So I'm asking if that mattered which it appears it doesn't since nothing is actually deleted from deleting that, in which case kudos to Wolf Knight for hitting the nail on the head with my issue because regardless what happens after that, it's not because of this particular issue.

Thank you everyone for help

[♥♥tutor♥♥tαrα♥♥]

I don't think that it will cause any problem with your refund because the "permanently delete" function is really just an advanced hide function.

The license is still attached to the Steam account and the Steam user can always get the game back by going to the Steam Support self-help wizard, doing a search for the game name, and select the category "It's not in my library" to unhide it and be able to download and play it again. If your friend tried to buy the game himself, the store would tell him that he already owns it (because the license is still attached to his account) and ask him if he wants to return it to his library.

However, I have never heard of anyone doing this before, so I can't point you to a post from someone who got a refund from a game that was "permanently deleted." I wonder why your friend did that. You could ask him to unhide it.

Check to make sure that your refund ticket is still open. There have been several posts in the forums from people who found out that their accounts were compromised because the hijacker automatically closed all Steam Support tickets.

Also, if you or your friend have made changes to things like the email address associated with your Steam account, that delays refunds for 3 days in case the change was made by a hijacker who then is trying to get money by refunding recent purchases. The 3 days gives the account owner time to recover the hijacked account.

[XistenZ]

Originally posted by Jolly:

Jolly — 01/02/2022
also, sucks you dont wanna play DRG

This is such a heart breaking thing to read, don't know of a lot of games I had more fun with friends with than DRG. RIP