Why is steam support so complicated?

[TheHaluzer Official™]

Hello!
So last years i have noticed that steam support is just getting more and more user unfriendly.
From what i see i have to youtube search on how to contact steam with questions that have not listen. Which is to me absolutly disrespectful. That is costumer service at the lowest point.
I have heard and read that Epic games are moving up fast and id like to ask you guys how you do when you have questions to steam they dont exist and you get no answer or cant even find where to get help?

[Judgmental Amaterasu]

https://imgur.com/a/i8pN9dj

How is that difficult?

[Chef]

Have you tried using the internet or maybe even the Steam forums to see if your issues/question has:

• Been asked and/or answered before?
  
• See if other members of the community can assist you?

[my new friend]

Originally posted by TheHaluzer Official™:

Why is steam support so complicated?
Hello!
So last years i have noticed that steam support is just getting more and more user unfriendly.
From what i see i have to youtube search on how to contact steam with questions that have not listen. Which is to me absolutly disrespectful. That is costumer service at the lowest point.
I have heard and read that Epic games are moving up fast and id like to ask you guys how you do when you have questions to steam they dont exist and you get no answer or cant even find where to get help?

It is only complicated when your issue fall outside the types support can help you with.

[TheHaluzer Official™]

Originally posted by Big Bridge.mp4:

https://imgur.com/a/i8pN9dj

How is that difficult?

Well getting there is easy but tell me if your steam suddenly shut down and it says creditentials changed where do you go for help?

[TheHaluzer Official™]

Originally posted by Chef:

Have you tried using the internet or maybe even the Steam forums to see if your issues/question has:

• Been asked and/or answered before?
  
• See if other members of the community can assist you?

Its account related so i doubt any steam member can tap into my account and find out who logged into my account and why i was logged out and it said creditentials changed

[my new friend]

Originally posted by TheHaluzer Official™:

steam suddenly shut down and it says creditentials changed where do you go for help?

Sounds like your account is hijacked and you need to secure it.

[Judgmental Amaterasu]

Originally posted by TheHaluzer Official™:

Originally posted by Big Bridge.mp4:

https://imgur.com/a/i8pN9dj

How is that difficult?

Well getting there is easy but tell me if your steam suddenly shut down and it says creditentials changed where do you go for help?

It's called support>My account. Pretty self explanatory since that is literally an account related question.

[TheHaluzer Official™]

Originally posted by Big Bridge.mp4:

Originally posted by TheHaluzer Official™:

Well getting there is easy but tell me if your steam suddenly shut down and it says creditentials changed where do you go for help?

It's called support>My account. Pretty self explanatory since that is literally an account related question.

And then?

[my new friend]

Follow all the steps.

Deauthorize all devices https://store.steampowered.com/twofactor/manage
Change your password on a secure device.
Generate new back up codes. https://store.steampowered.com/twofactor/manage
Revoke the api key https://steamcommunity.com/dev/apikey

And asking support is not necessary once you secure your account.

[Wolf Knight]

Originally posted by TheHaluzer Official™:

Originally posted by Big Bridge.mp4:

It's called support>My account. Pretty self explanatory since that is literally an account related question.

And then?

you ask on the forums about the problem, then someone post this:


your account is compromised
DO NOT TRADE
If you have access to the account

Steps to take NOW:
1. Scan for malware https://www.malwarebytes.com/
2. Deauthorize all other devices https://store.steampowered.com/twofactor/manage
3. Change passwords from a clean computer
4. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage
5. Revoke the API key https://steamcommunity.com/dev/apikey (there should be nothing in the APIKEY)


Please review how you are logging into Steam, you somehow gave them your log in information. This could of been due to the computer being compromised and redirecting to a fake login, or you using a 3rd party site to login to steam.

[TheHaluzer Official™]

Originally posted by Big Bridge.mp4:

Originally posted by TheHaluzer Official™:

Well getting there is easy but tell me if your steam suddenly shut down and it says creditentials changed where do you go for help?

It's called support>My account. Pretty self explanatory since that is literally an account related question.

My question is nowhere there to be found i have gone trough every single on of them, That makes sens.

[Chef]

Originally posted by TheHaluzer Official™:

Originally posted by Chef:

Have you tried using the internet or maybe even the Steam forums to see if your issues/question has:

• Been asked and/or answered before?
  
• See if other members of the community can assist you?

Its account related so i doubt any steam member can tap into my account and find out who logged into my account and why i was logged out and it said creditentials changed

Originally posted by my new friend:

Follow all the steps.

Deauthorize all devices https://store.steampowered.com/twofactor/manage
Change your password on a secure device.
Generate new back up codes. https://store.steampowered.com/twofactor/manage
Revoke the api key https://steamcommunity.com/dev/apikey

And asking support is not necessary once you secure your account.

HEY LOOK! Actionable advice that should help resolve your issue.

[TheHaluzer Official™]

Originally posted by my new friend:

Follow all the steps.

Deauthorize all devices https://store.steampowered.com/twofactor/manage
Change your password on a secure device.
Generate new back up codes. https://store.steampowered.com/twofactor/manage
Revoke the api key https://steamcommunity.com/dev/apikey

And asking support is not necessary once you secure your account.

If thats the case how can someone or how can this even happen if i have according to steam the best security they can provide?

[TheHaluzer Official™]

Originally posted by Wolf Knight:

Originally posted by TheHaluzer Official™:

And then?

you ask on the forums about the problem, then someone post this:


your account is compromised
DO NOT TRADE
If you have access to the account

Steps to take NOW:
1. Scan for malware https://www.malwarebytes.com/
2. Deauthorize all other devices https://store.steampowered.com/twofactor/manage
3. Change passwords from a clean computer
4. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage
5. Revoke the API key https://steamcommunity.com/dev/apikey (there should be nothing in the APIKEY)


Please review how you are logging into Steam, you somehow gave them your log in information. This could of been due to the computer being compromised and redirecting to a fake login, or you using a 3rd party site to login to steam.

Nope i use a clean pc that im ONLY using for steam for safty there is no browser used. not even for modding. And no only me knows the codes

[TheHaluzer Official™]

Originally posted by Chef:

Originally posted by TheHaluzer Official™:

Its account related so i doubt any steam member can tap into my account and find out who logged into my account and why i was logged out and it said creditentials changed

Originally posted by my new friend:

Follow all the steps.

And asking support is not necessary once you secure your account.

HEY LOOK! Actionable advice that should help resolve your issue.

what is "Actionable"?