"This account has violated the Steam Terms of Service Agreement"

[Karl Kurwa]

Got this today.
I dont do any trading / buying / selling on steam or other platforms, so I find this a bit weird.
They provided me with no "evidence" at all, just banned the account.

Steam keeps deleting my support tickets, so I guess this is the final stop.

Any suggestions on how to manage this?

My account is 13-14 years old with multiple game purchases, two-step-authorization through my phone, thousands of hours played, no complaints on my profile (since I do not do trading / selling / buying), many hundreds of dollars spent on games, no traiding offers other than an USP-S skin I won from a CSGO ladder.

All signs points to an unjustified ban with no evidence at all.

[my new friend]

Where did you receive this message?

[ReBoot]

Your purchases don't matter, there's no special privilege.

Your tickets getting closed is sign of someone else controling your account. It's also them who caused this problem at hand.

With the cause clear, so is the solution: Lock that ♥♥♥♥♥♥♥ out of your account first and foremost.

[( ( < < <🤖> > > ) )]

hijacked account

The Steam community recommends 5 steps, done in order, to make sure that the scammer's bot is not only kicked out of your account, but also cannot get back into your account again through malware or using Backup Steam Guard Codes.

Scan for malware https://www.malwarebytes.com/ is one possible tool if you don't have one already.

Deauthorize all other devices https://store.steampowered.com/twofactor/manage (scroll down to "Concerned your credentials are saved on another device?" and click the button that says "Deauthorize all other devices." DO NOT remove your Steam Guard Mobile Authenticator).

Change your Steam account password from a clean device.

Generate new Backup Steam Guard Codes https://store.steampowered.com/twofactor/manage (scroll down to "Get Backup Steam Guard Codes" and click the button that says "Get Backup Codes").

Revoke your Steam account's Web API key https://steamcommunity.com/dev/apikey if needed (if you see a blank field after "domain name", then the scammer did not register a Steam Web API Key).

Make sure you check the API key again after finishing all the other steps in case the hijacker's bot added it again after you removed it earlier.

[Karl Kurwa]

Originally posted by my new friend:

Where did you receive this message?

When I loged in today. There was nothing last night when I stopped playing

[Karl Kurwa]

Originally posted by ReBoot:

Your purchases don't matter, there's no special privilege.

Your tickets getting closed is sign of someone else controling your account. It's also them who caused this problem at hand.

With the cause clear, so is the solution: Lock that ♥♥♥♥♥♥♥ out of your account first and foremost.

The account has not been hacked.
I have, as I mentioned, two-step-authurization through my phone number, so there is no way it can be hacked without a access code through my phone number.

I know there is no privilliges cause of purcheses, but it should be a reason that the account is legit.

[Tharon]

Did the message resemble the same in this image or is different ?

https://steamuserimages-a.akamaihd.net/ugc/851605207744641638/60108C4B33925A9EBC460876634515B24630BBCD/

Accounts are usually not banned but ony restricted in some way. If the message is different chances are your being scammed.
Anyway, if your banned account is the one you are using now it seems in good state.

[davidb11]

Yes. THis seems more like you were hijacked and are being trolled by the hijacker.

[Karl Kurwa]

Originally posted by Tharon:

Did the message resemble the same in this image or is different ?

https://steamuserimages-a.akamaihd.net/ugc/851605207744641638/60108C4B33925A9EBC460876634515B24630BBCD/

Accounts are usually not banned but ony restricted in some way. If the message is different chances are your being scammed.
Anyway, if your banned account is the one you are using now it seems in good state.

"ACCOUNT ALERT - Sat Mar 12 2022

This account has violated the Steam Terms of Service Agreement.

This account has been flagged by Steam Support for violations of the Terms of Service Agreement.
Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation will be disabled.

Account functionality will be limited. Ban are permanent, non-negotiable and cannot be removed by Steam support.


We allowed you to send value skins to a friend or a storage account within 24 hours.
More info on this topic is available here: Steam Terms of Service Agreement."

----------------------------------------------------------
This is what I have on my profile.
And yes, this is the account in question.

Steam keeps deletiong my support tickets, as I said.
So apparently there is no other way of contacting them.

[ReBoot]

Originally posted by inspanlOl~~~~~~~~~~~~~~~~~~~~:

Originally posted by ReBoot:

Your purchases don't matter, there's no special privilege.

Your tickets getting closed is sign of someone else controling your account. It's also them who caused this problem at hand.

With the cause clear, so is the solution: Lock that ♥♥♥♥♥♥♥ out of your account first and foremost.

The account has not been hacked.
I have, as I mentioned, two-step-authurization through my phone number, so there is no way it can be hacked without a access code through my phone number.

I know there is no privilliges cause of purcheses, but it should be a reason that the account is legit.

If that's what you want to believe, sure.

I nean, I'd rather beliece thinga actually rooted inreality, but that's just me.

To put it differently, whoever told you 2FA made accounts 100% hack-proof, is a ♥♥♥♥♥♥♥♥♥ ♥♥♥♥♥♥♥ idiot. Do yourself a favor and don't take advice from this person.

[Yasahi]

Originally posted by inspanlOl~~~~~~~~~~~~~~~~~~~~:

Originally posted by Tharon:

Did the message resemble the same in this image or is different ?

https://steamuserimages-a.akamaihd.net/ugc/851605207744641638/60108C4B33925A9EBC460876634515B24630BBCD/

Accounts are usually not banned but ony restricted in some way. If the message is different chances are your being scammed.
Anyway, if your banned account is the one you are using now it seems in good state.

"ACCOUNT ALERT - Sat Mar 12 2022

This account has violated the Steam Terms of Service Agreement.

This account has been flagged by Steam Support for violations of the Terms of Service Agreement.
Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation will be disabled.

Account functionality will be limited. Ban are permanent, non-negotiable and cannot be removed by Steam support.


We allowed you to send value skins to a friend or a storage account within 24 hours.
More info on this topic is available here: Steam Terms of Service Agreement."

----------------------------------------------------------
This is what I have on my profile.
And yes, this is the account in question.

Steam keeps deletiong my support tickets, as I said.
So apparently there is no other way of contacting them.

That is a scam message. Your account is compromised. The hijacker is deleting your support tickets. End of story. Do the steps provided earlier to secure your account.

[Tharon]

You are 100% being scammed.

This is the proof :
"We allowed you to send value skins to a friend or a storage account within 24 hours.
More info on this topic is available here: Steam Terms of Service Agreement."

Hackers hijacked your account and are trying to stole your invenctory by tricking you to send it to another account. It's the same old tactic.

[davidb11]

Also, anyone who had the power to hack Steam would not use your account. :P
They would go after the really big ones.
You sadly, are not one of the big ones.

[Karl Kurwa]

Originally posted by ReBoot:

Originally posted by inspanlOl~~~~~~~~~~~~~~~~~~~~:

The account has not been hacked.
I have, as I mentioned, two-step-authurization through my phone number, so there is no way it can be hacked without a access code through my phone number.

I know there is no privilliges cause of purcheses, but it should be a reason that the account is legit.

If that's what you want to believe, sure.

I nean, I'd rather beliece thinga actually rooted inreality, but that's just me.

To put it differently, whoever told you 2FA made accounts 100% hack-proof, is a ♥♥♥♥♥♥♥♥♥ ♥♥♥♥♥♥♥ idiot. Do yourself a favor and don't take advice from this person.

Of course not, I hear what you are saying and I agree.

Nothing has been changed on the account, thats whats even more weird.
No passwords, email, no new priviliges etc,
I've triple checked everything, and changed passwords and so on.
Everything is as its supposed to be.

[davidb11]

Originally posted by inspanlOl~~~~~~~~~~~~~~~~~~~~:

Originally posted by ReBoot:

If that's what you want to believe, sure.

I nean, I'd rather beliece thinga actually rooted inreality, but that's just me.

To put it differently, whoever told you 2FA made accounts 100% hack-proof, is a ♥♥♥♥♥♥♥♥♥ ♥♥♥♥♥♥♥ idiot. Do yourself a favor and don't take advice from this person.

Of course not, I hear what you are saying and I agree.

Nothing has been changed on the account, thats whats even more weird.
No passwords, email, no new priviliges etc,
I've triple checked everything, and changed passwords and so on.
Everything is as its supposed to be.

The message here is a scam message though. It will only appear if your account was hijacked and compromised by someone attempting to scam you.

[ReBoot]

Originally posted by inspanlOl~~~~~~~~~~~~~~~~~~~~:

Originally posted by ReBoot:

If that's what you want to believe, sure.

I nean, I'd rather beliece thinga actually rooted inreality, but that's just me.

To put it differently, whoever told you 2FA made accounts 100% hack-proof, is a ♥♥♥♥♥♥♥♥♥ ♥♥♥♥♥♥♥ idiot. Do yourself a favor and don't take advice from this person.

Of course not, I hear what you are saying and I agree.

Nothing has been changed on the account, thats whats even more weird.
No passwords, email, no new priviliges etc,
I've triple checked everything, and changed passwords and so on.
Everything is as its supposed to be.

... except you got a fake account alert and someone keeps closing your tickets.