Chargeback question unresponsive. Ban or temporary ban

[Feoragdare]

Long story short, PayPal settled a dispute in my favor because I was trying to get steam to talk to me about a game that I wanted a refund for. I tried to reach out through 3 separate requests, then BBB, then PayPal. Steam was completely unreaponsive.

Here is what my account says:
If the dispute on these payments is not removed, this account will be restricted until Feb 24, 2022 @ 5:45pm.

After tomorrow will I have restored access (as the prompt suggests) or will I completely lose my account. The forums are split.

[Feoragdare]

Thanks for any help you can provide.

[Mad Scientist]

Payment method may be permanently banned and your account could have temporary restrictions.

Undo the chargeback, and work with Steam Support which will take 1-4 days for them to go over a refund request. Doing chargebacks is NOT acceptable and violates your agreement with Valve. Though now, they may deny you from doing refunds for stealing from them instead of properly going through the proper refund request process.

If you're not receiving anything after 1-2 weeks, then chances are your e-mail provider is blocking incoming email from steam support, or your account is compromised and from the compromised account, someone or something is automatically closing your tickets.

[MoonC A T]

Your account will be restricted if the chargeback is not reversed.

That message is notoriously poorly worded and misleading, thus the confusion.


Make no mistake about it, Steam is NOT giving you a free pass on this.

READ
https://help.steampowered.com/en/faqs/view/783F-5E0F-9834-22D2

[Feoragdare]

Originally posted by Mr. Gentlebot:

Payment method may be permanently banned and your account could have temporary restrictions.

Undo the chargeback, and work with Steam Support which will take 1-4 days for them to go over a refund request. Doing chargebacks is NOT acceptable and violates your agreement with Valve. Though now, they may deny you from doing refunds for stealing from them instead of properly going through the proper refund request process.

If you're not receiving anything after 1-2 weeks, then chances are your e-mail provider is blocking incoming email from steam support, or your account is compromised and from the compromised account, someone or something is automatically closing your tickets.

Yeah, so, they always just send me an automated message without any actual agent interaction. I tried again and again and no one responded. Theh didn't respond when I reached out through BBB and they didn't even respond to PAYPAL for over a month!! What the heck am I supposed to do?

I did go through the appropriate request functions and they were no help whatsoever. They didn't even bother to respond to ANY of the statements, questions, or considerations I mentioned. Just emails that said..
"No"

[Feoragdare]

Originally posted by Mr. Gentlebot:

Payment method may be permanently banned and your account could have temporary restrictions.

Undo the chargeback, and work with Steam Support which will take 1-4 days for them to go over a refund request. Doing chargebacks is NOT acceptable and violates your agreement with Valve. Though now, they may deny you from doing refunds for stealing from them instead of properly going through the proper refund request process.

If you're not receiving anything after 1-2 weeks, then chances are your e-mail provider is blocking incoming email from steam support, or your account is compromised and from the compromised account, someone or something is automatically closing your tickets.

Also, I didn't steal from them? They took back the game and I don't have it anymore. If they took back the game, (which I played for 1 hrs. BTW and same-day requested refund)

Its stealing for me to lose access to my account with $2,000 of content over 15 years over 1 dispute that they wouldn't even take the time to respond to PAYPAL!

[MoonC A T]

Originally posted by MoonC A T:

READ
https://help.steampowered.com/en/faqs/view/783F-5E0F-9834-22D2

[Feoragdare]

Originally posted by MoonC A T:

Your account will be restricted if the chargeback is not reversed.

That message is notoriously poorly worded and misleading, thus the confusion.


Make no mistake about it, Steam is NOT giving you a free pass on this.

READ
https://help.steampowered.com/en/faqs/view/783F-5E0F-9834-22D2

So you're saying that after tomorrow I will lose my account.

[MoonC A T]

You have until tomorrow to reverse it and then most likely the account will be locked.

TRY READING THE LINK I GAVE YOU TWICE!!!!!!!!!!!!
What if I am unable to reverse the chargeback?
If a chargeback cannot be reversed by working with the financial institution associated with it, please contact Steam support for further assistance. <--------------------click here and scroll all the way to the bottom. https://help.steampowered.com/en/wizard/HelpAccountDataQuestion

[Feoragdare]

Originally posted by MoonC A T:

You have until tomorrow to reverse it and then most likely the account will be locked.

TRY READING THE LINK I GAVE YOU TWICE!!!!!!!!!!!!
What if I am unable to reverse the chargeback?
If a chargeback cannot be reversed by working with the financial institution associated with it, please contact Steam support for further assistance. <--------------------click here and scroll all the way to the bottom. https://help.steampowered.com/en/wizard/HelpAccountDataQuestion

I already did contact them... I'm waiting to hear back. In the meantime, I was looking for someone who could tell me what the notice meant. Of course followed their format in the interim. But, their support system may be the worst of any company I've ever dealt with.

[Chef]

@Feoragdare
I'm curious what was it that you initiated the charge-back for and have you done this before?

[Muppet among Puppets]

Originally posted by Feoragdare:

They took back the game and I don't have it anymore. If they took back the game, (which I played for 1 hrs. BTW and same-day requested refund)

You made a refund, the game left, the refund happened?

So what did go wrong? How did you pay? What purchase did you solve with paypal?
What was your support ticket saying?

[Wolfpig]

Originally posted by Feoragdare:

Also, I didn't steal from them? They took back the game and I don't have it anymore. If they took back the game, (which I played for 1 hrs. BTW and same-day requested refund)

They took the game from you because you reverted the payment outside of the normal way.
if you would do that on Shops like amazon they would do the same.....and maybe more....

[MoonC A T]

Originally posted by Feoragdare:

But, their support system may be the worst of any company I've ever dealt with.

No, you filing the chargeback was probably the worst thing you could have done to try and resolve your disgruntled issues.

You can't just take your ball and go home, it doesn't work that way.

[Feoragdare]

Originally posted by Muppet among Puppets:

Originally posted by Feoragdare:

They took back the game and I don't have it anymore. If they took back the game, (which I played for 1 hrs. BTW and same-day requested refund)

You made a refund, the game left, the refund happened?

So what did go wrong? How did you pay? What purchase did you solve with paypal?
What was your support ticket saying?

I tried to request a refund through steam three times. Each time it said "playtime exceeded 2 hours." This, of course, was not true. So I tried to explain, to which I received an automated rejection message. Then again, I tried, to which I received an automated rejection message.

Then I filed with the BB , to which steam didn't respond to long enough that BBB closed out the claim and said sorry.

To which I asked PayPal to reach out. steam didn't respond to PayPal for 4 weeks, so PayPal reversed the purchase.

Now steam hasn't responded to me reaching out about my account which is suspended.

[Mad Scientist]

Originally posted by Feoragdare:

Yeah, so, they always just send me an automated message without any actual agent interaction.

If that automated message is that you don't qualify for a refund, that is a valid message and is no reason to do a chargeback, because you exceed the Refund Policy.

Originally posted by Feoragdare:

I tried again and again and no one responded. Theh didn't respond when I reached out through BBB and they didn't even respond to PAYPAL for over a month!! What the heck am I supposed to do?

You get 1 answer, if you keep trying you'll get the same answer unless selecting the correct human-review category, and attempting too frequently or too many times can result in a temporary or permanent ban from making support tickets.

-No one takes the BBB seriously, they're useless.
-They don't need to respond to paypal, you're being held to your legal agreement with Valve.

Originally posted by Feoragdare:

I did go through the appropriate request functions and they were no help whatsoever. They didn't even bother to respond to ANY of the statements, questions, or considerations I mentioned. Just emails that said..
"No"

Then "No" is the answer as you exceed the time for a refund, the end. It's up to you to utilize the refund policy within the allotted time, after that you're not able to get a refund unless you select "I have a question about this purchase" which is a human review, of which they can still use a copy/paste message.

Originally posted by Feoragdare:

Also, I didn't steal from them? They took back the game and I don't have it anymore. If they took back the game, (which I played for 1 hrs. BTW and same-day requested refund)

They tend to revoke your license when you do a charge back, but that's you reaching into the till to forcefully get your money back, of which also incurs a fee/fine/penalty towards Valve, for you utilizing Paypal incorrectly while violating your agreement with Valve, to forcefully get money back. All you had to do was be within 2 hours, 2 weeks. 1 Hour but well over 2 weeks means you do not qualify, unless a human reviewer gives a courtesy, to refund it.

Originally posted by Feoragdare:

Its stealing for me to lose access to my account with $2,000 of content over 15 years over 1 dispute that they wouldn't even take the time to respond to PAYPAL!

Nope, it's them holding you accountable. You violated the agreement, you abused the process, you have consequences. Whatever they choose that to be, which is likely a permanently banned payment method and a temporary account lock. I'm told they no longer do permanent account locks, if that's the case, you'll still have access to whatever remains usable on your account. Don't be surprised if you get banned from making refund requests, though.

Originally posted by Feoragdare:

Originally posted by MoonC A T:

You have until tomorrow to reverse it and then most likely the account will be locked.

TRY READING THE LINK I GAVE YOU TWICE!!!!!!!!!!!!
What if I am unable to reverse the chargeback?
If a chargeback cannot be reversed by working with the financial institution associated with it, please contact Steam support for further assistance. <--------------------click here and scroll all the way to the bottom. https://help.steampowered.com/en/wizard/HelpAccountDataQuestion

I already did contact them... I'm waiting to hear back. In the meantime, I was looking for someone who could tell me what the notice meant. Of course followed their format in the interim. But, their support system may be the worst of any company I've ever dealt with.

One does not do a chargeback while "waiting to hear from them", now it's their discretion what to do with your account, and they can even refuse to give you any support for basically committing theft and causing them a wrongful penalty for a user that simply didn't accept the "No".

Originally posted by Feoragdare:

Originally posted by Muppet among Puppets:

You made a refund, the game left, the refund happened?

So what did go wrong? How did you pay? What purchase did you solve with paypal?
What was your support ticket saying?

I tried to request a refund through steam three times. Each time it said "playtime exceeded 2 hours." This, of course, was not true. So I tried to explain, to which I received an automated rejection message. Then again, I tried, to which I received an automated rejection message.

Then I filed with the BB , to which steam didn't respond to long enough that BBB closed out the claim and said sorry.

To which I asked PayPal to reach out. steam didn't respond to PayPal for 4 weeks, so PayPal reversed the purchase.

Now steam hasn't responded to me reaching out about my account which is suspended.

Free to play weekends count toward total playtime.
Family share counts toward total play time.
Offline time still counts toward total play time.
Any demo time with the same package still counts as total play time.