"Borderland 3 is not available in your territory". How do I fix this?

[leep galaguh]

When I tried to download Borderland 3, i got the message above. The game was bought from Humble Bundle (so the key should work in all regions) and the game itself is also available in my country (I can see the game in the steam store and can buy it as a gift to my friends). How can I fix this issue?

[Wolfpig]

Oprindeligt skrevet af 玉藻の前:

. The game was bought from Humble Bundle (so the key should work in all regions) and

Just because you bought it there does not mean that it cant have restrictions...

[Nx Machina]

Does it state on Humble it is a worldwide?

Secondly contact Humble support regarding the key you bought as it is maybe limited to certain countries regarding downloading, even though you were able to activate on your account.

[leep galaguh]

Oprindeligt skrevet af Wolfpig:

Oprindeligt skrevet af 玉藻の前:

. The game was bought from Humble Bundle (so the key should work in all regions) and

Just because you bought it there does not mean that it cant have restrictions...

I was able to redeem it with no issue so even if it were restricted it should still be available in my region (and it is because I can see in on steam store). Other games from humble work fine as well so I don't know what is wrong with Borderland 3

[Nx Machina]

Oprindeligt skrevet af 玉藻の前:

I was able to redeem it with no issue so even if it were restricted it should still be available in my region (and it is because I can see in on steam store). Other games from humble work fine as well so I don't know what is wrong with Borderland 3

The version you see in the store is the version you can purchase but you bought a key from Humble which according to the message is restricted in your country.

[leep galaguh]

Oprindeligt skrevet af Nx Machina:

Oprindeligt skrevet af 玉藻の前:

I was able to redeem it with no issue so even if it were restricted it should still be available in my region (and it is because I can see in on steam store). Other games from humble work fine as well so I don't know what is wrong with Borderland 3

The version you see in the store is the version you can purchase but you bought a key from Humble which according to the message is restricted in your country.

It was not region-locked + the version from humble and the version on steam store are the exact same one. It shows the game as "In library" but I can't download it for some reason. All of the other games from the bundle work fine as well. That's why I'm asking why this is happening.

[Dr.Shadowds 🐉]

If it giving problems to download game after redeeming, saying it restricted, it's possible that version you redeem is not approved, and will be restricted until outside said region, or got said version that is for your region. It's possible you might have to check the Steam game properties by checking if it provides another version to select to be able to download.

Now if I'm not mistaken region restricted games that able redeem/claim via account would have issue resolved in 90 days if I remember correctly.

[leep galaguh]

Oprindeligt skrevet af Dr.Shadowds 🐉:

If it giving problems to download game after redeeming, saying it restricted, it's possible that version you redeem is not approved, and will be restricted until outside said region, or got said version that is for your region. It's possible you might have to check the Steam game properties by checking if it provides another version to select to be able to download.

Now if I'm not mistaken region restricted games that able redeem/claim via account would have issue resolved in 90 days if I remember correctly.

I am currently living in a different country from my home country (which is also the region of my account). Could this be the reason I am not able to download it and only able to download it when I get back to my home country? I am able to play all games except for Borderland 3 so I doubt if this is the reason why.

[☮ne✟rue𝓢ax☯n]

As far as I can tell Humble Bundle's February Choice bundle has 3 games that have region restrictions, they are,

Borderlands 3
Borderlands 3 Directors Cut
Per Aspera

It looks like the 2 Borderlands games have more region restrictions than Per Aspra. So I'm guess that's why you can play the other games with no issues.

[Dr.Shadowds 🐉]

Oprindeligt skrevet af 玉藻の前:

Oprindeligt skrevet af Dr.Shadowds 🐉:

If it giving problems to download game after redeeming, saying it restricted, it's possible that version you redeem is not approved, and will be restricted until outside said region, or got said version that is for your region. It's possible you might have to check the Steam game properties by checking if it provides another version to select to be able to download.

Now if I'm not mistaken region restricted games that able redeem/claim via account would have issue resolved in 90 days if I remember correctly.

I am currently living in a different country from my home country (which is also the region of my account). Could this be the reason I am not able to download it and only able to download it when I get back to my home country? I am able to play all games except for Borderland 3 so I doubt if this is the reason why.

Which country your account set to ATM? What country you in?

[rawWwRrr]

Oprindeligt skrevet af 玉藻の前:

Oprindeligt skrevet af Dr.Shadowds 🐉:

If it giving problems to download game after redeeming, saying it restricted, it's possible that version you redeem is not approved, and will be restricted until outside said region, or got said version that is for your region. It's possible you might have to check the Steam game properties by checking if it provides another version to select to be able to download.

Now if I'm not mistaken region restricted games that able redeem/claim via account would have issue resolved in 90 days if I remember correctly.

I am currently living in a different country from my home country (which is also the region of my account). Could this be the reason I am not able to download it and only able to download it when I get back to my home country? I am able to play all games except for Borderland 3 so I doubt if this is the reason why.

There are run restrictions in Venezuela and Saudi Arabia on Borderlands 3 Super Deluxe Edition.
https://steamdb.info/sub/427289/info/

[lksdfhj]

Why?

[Chika Ogiue]

Sounds like you have a play locked key. That lock will be automatically removed 90 days after the date you activated the key on.