Will steam refund a game that is 10 minutes over 2 hours?

[Coolcat]

I just bought Doom and played it but didn't like it, so i decided to get a refund and i had forgotten i played Doom multiplayer for for 10 minutes and i already played the campaign for 2 hours. So my question is can i get a refund if I'm 10 minutes over 2 hours?

[ElvisDeadly]

You will probably be rejected initially but if you open a ticket afterwards and explain you may get lucky.

The rule is 2 hours tho, if they say no theres not much you can do

[Lain2rizzy]

I did a paragraph explaining that I didn't want to judge such a big game by it's first two hours once cuz I played it for 3 hours and I still got a refund. Just write something to explain it.

[SpunkyJones]

Just ask.

[LowJack_VA1]

https://store.steampowered.com/steam_refunds/
Try that.
Or, go to Steam help, find the game, click that you have more questions, and enter a manual ticket.

[Zaskar]

Oprindeligt skrevet af phoen1X:

I did a paragraph explaining that I didn't want to judge such a big game by it's first two hours once cuz I played it for 3 hours and I still got a refund. Just write something to explain it.

The refund policy can be pretty lenient since you're not supposed to use the refund for judging a game.

[Theblaze]

Anything outside the refund policy is considered on a case-by-case scenario so they may say "yes" but they also may say "no" to your refund request regardless of the refund reason.

[Coolcat]

Oprindeligt skrevet af phoen1X:

I did a paragraph explaining that I didn't want to judge such a big game by it's first two hours once cuz I played it for 3 hours and I still got a refund. Just write something to explain it.

I did what you did "Explain it" and they accepted my refund. Thanks for you're great help! @phoen1X

[Lain2rizzy]

Np any time :)

[-$ilver-]

I asked for a refund after playing several hours (20 hours as I recall...) past the two hour rule on Fallout New Vegas. I knew completely it was past their general rule so I was not going to make a big deal about it. I only explained I did not realize that I was going to like Fallout New Vegas so much and I had only bought the base game. Now I wanted the rest of the content, but they only had the packaged deal, not the bundle, meaning I was still paying for an extra copy of the base game without actually getting it.

I did not want to rebuy what I already had for the price they were offering. I offered to buy the package in good faith and then they refund just the base game. They denied my claim (automatic probably due to the reply) which I was expecting anyway so no hard feelings. A week later I find the whole packaged twice as cheap on sale, meaning I actually saved money and would of spent more had Steam initially refunded me. All is well. ^^!

[Lain2rizzy]

Oprindeligt skrevet af -$ilver-:

I asked for a refund after playing several hours (20 hours as I recall...) past the two hour rule on Fallout New Vegas. I knew completely it was past their general rule so I was not going to make a big deal about it. I only explained I did not realize that I was going to like Fallout New Vegas so much and I had only bought the base game. Now I wanted the rest of the content, but they only had the packaged deal, not the bundle, meaning I was still paying for an extra copy of the base game without actually getting it.

I did not want to rebuy what I already had for the price they were offering. I offered to buy the package in good faith and then they refund just the base game. They denied my claim (automatic probably due to the reply) which I was expecting anyway so no hard feelings. A week later I find the whole packaged twice as cheap on sale, meaning I actually saved money and would of spent more had Steam initially refunded me. All is well. ^^!

When you buy a bundle, it takes off the price of any pre-owned items before the discount is applied so buying the bundle would have saved you the bundle total discount from the base game, so not much.

[-$ilver-]

Right but it was not a bundle, but a package or some other thing. Bundles work in subtracting what you already own. Spiderweb Software and most others work like that. Bethesda apparently does not. It's all or nothing.