I can’t connect or play any online games but my internet works fine.

[Z3ZO]

its my first time posting here so sorry if the formatting is s***. ill explain in further details, i got this new gaming pc but i cant play any online games on it, whenever i connect, it either keeps me in queue to join a game or simply kicks me out with a certain error message (varies with every game) but i can go on youtube and use the internet just fine. I can also play the campaign without any issue it’s just the online, i tried over a hundred methods to solve this problem but i still cant seem to figure it out.

list of the things i tried so far:

factory resetting my pc (twice)

reinstalling windows

uninstalling the games and reinstalling them

disabling my firewall

factory resetting my modem and router

port-forwarding (i dont think i did it correctly though)

multiple CMD commands to renew TCP/IP

changing network adapter settings

using a different DNS server

updating all my drivers

deleting all my network drivers and restarting the computer

using an ethernet connection instead of WI-FI and vice-versa

calling my ISP with no luck

i also tried disabling certain services from task manager with no luck

checked the device for malware using different anti-virus software it came back clean every time

tried using VPN worked once but not again ( but some of the error came back different)

started the system in clean boot and safe boot mode to try and pin point the error also no luck

and many other things

list of the games i tested:

GTA V: surprisingly the only game I can play online without any issue (extremely confused)

fortnite (when i leave the battle bus i get kicked out with the following error message “You were removed from the match due to your IP, VPN, machine, or cheating.”)

call of duty warzone (the game keeps me in queue searching for a match but won’t let me connect i waited for 20 minutes just to be sure)

valorant (similar issue to warzone looking for a match but wouldn’t let me connect)

CS:GO (gives me a matchmaking error but sometimes works but as soon as i move or get a kill it kicks me out instantly)

Apex (keeps me in queue and doesn’t let me join any game, tried changing the region still didn’t work)

this problem im facing is only on this PC as my old laptop works just fine i can play all the games i mentioned above with no issues whatsoever apart from the obvious frame drops, im starting to think that maybe this has something to do with the hardware of my PC as its custom built but with what components exactly? any help would be appreciated as this issue is extremely frustrating..

[DAN114]

I had this problem the fix for this 80% of the time is that it will be you router. Call your internet provider and tell them what happening they might be able to talk you through a fix. Mine needed a new router so they just sent it out for free and my games worked.

[naoto]

Publicado originalmente por DAN114:

I had this problem the fix for this 80% of the time is that it will be you router. Call your internet provider and tell them what happening they might be able to talk you through a fix. Mine needed a new router so they just sent it out for free and my games worked.

yes, this is likely the isp fault
i tried with other network connection, it works, but when i back to my current network, it won't let me in to the server game.

[Steve]

This thread was quite old before the recent post, so we're locking it to prevent confusion.