I can’t connect or play any online games but my internet works fine.

[Z3ZO]

its my first time posting here so sorry if the formatting is s***. ill explain in further details, i got this new gaming pc but i cant play any online games on it, whenever i connect, it either keeps me in queue to join a game or simply kicks me out with a certain error message (varies with every game) but i can go on youtube and use the internet just fine. I can also play the campaign without any issue it’s just the online, i tried over a hundred methods to solve this problem but i still cant seem to figure it out.

list of the things i tried so far:

factory resetting my pc (twice)

reinstalling windows

uninstalling the games and reinstalling them

disabling my firewall

factory resetting my modem and router

port-forwarding (i dont think i did it correctly though)

multiple CMD commands to renew TCP/IP

changing network adapter settings

using a different DNS server

updating all my drivers

deleting all my network drivers and restarting the computer

using an ethernet connection instead of WI-FI and vice-versa

calling my ISP with no luck

i also tried disabling certain services from task manager with no luck

checked the device for malware using different anti-virus software it came back clean every time

tried using VPN worked once but not again ( but some of the error came back different)

started the system in clean boot and safe boot mode to try and pin point the error also no luck

and many other things

list of the games i tested:

GTA V: surprisingly the only game I can play online without any issue (extremely confused)

fortnite (when i leave the battle bus i get kicked out with the following error message “You were removed from the match due to your IP, VPN, machine, or cheating.”)

call of duty warzone (the game keeps me in queue searching for a match but won’t let me connect i waited for 20 minutes just to be sure)

valorant (similar issue to warzone looking for a match but wouldn’t let me connect)

CS:GO (gives me a matchmaking error but sometimes works but as soon as i move or get a kill it kicks me out instantly)

Apex (keeps me in queue and doesn’t let me join any game, tried changing the region still didn’t work)

this problem im facing is only on this PC as my old laptop works just fine i can play all the games i mentioned above with no issues whatsoever apart from the obvious frame drops, im starting to think that maybe this has something to do with the hardware of my PC as its custom built but with what components exactly? any help would be appreciated as this issue is extremely frustrating..

[Z3ZO]

Nguyên văn bởi Dr.Shadowds 🐉:

Can try getting driver from here, the oldest one they have is 2017, but worth giving it a try.
https://www.asus.com/Motherboards-Components/Motherboards/All-series/PRIME-H270-PLUS/HelpDesk_Download/

Like the current version of your driver you have is for 2021, and came across this.
https://www.reddit.com/r/gigabytegaming/comments/m6l80x/b550_aorus_pro_users_theres_a_new_realtek_25g/

ill try downloading the old one and testing it hopefully it works also ill check out the new 2021 one aswell ill test both of them and let you know and thanks alot for the help so far.

[Z3ZO]

Nguyên văn bởi Dr.Shadowds 🐉:

Can try getting driver from here, the oldest one they have is 2017, but worth giving it a try.
https://www.asus.com/Motherboards-Components/Motherboards/All-series/PRIME-H270-PLUS/HelpDesk_Download/

Like the current version of your driver you have is for 2021, and came across this.
https://www.reddit.com/r/gigabytegaming/comments/m6l80x/b550_aorus_pro_users_theres_a_new_realtek_25g/

i tried the older asus driver sadly it didnt work infact i started getting weird ping issues for some reason im starting to lose hope honestly. im thinking of taking the pc to a professional and get him to look at it but i doubt he would be able to fix it as the issue seems to be unique to this specific device, lemme know if you have any other ideas shadow! guess ill stick to rdr2 for now.

[Z3ZO]

oh and one more thing i forgot to mention this thought crossed my mind but im not sure as GTA online and some other online games work im suspecting that this is due to a hardware ban for cheating i personally dont cheat but i upgraded on a budget and bought some used parts (motherboard, graphics card) is it possible that this is some sort of hardware ban and the previous owner was cheating? if this is possible will changing my motherboard back to my old one fix this issue, i havent tried this yet as it is a bit extreme but could it be a possibility please let me know.

[Dr.Shadowds 🐉]

Hmm, if wanna check if it hardware ban, you have to contact support for those games to get an answer on it, and explain the issue to them.

But hardware bans is not often used often, as they know people would sell, or spoof their hardware ID, but anyways can't say for sure.

If you got an extra storage device, install Linux on it as it be really quick to upset compare to windows installing, and try one of the games, if it works then we're getting somewhere.

Can try like Pop os, Ubuntu, or any other distro you like.

If Linux not something you want to go into, then can use Windows on extra storage, I would say make a fresh copy via your laptop, and try once more and just install updates for Windows, and game client and game that about it, and test.

This is basically my last thing I can think of and really can't think of anything else from top of my head.

[Z3ZO]

Nguyên văn bởi Dr.Shadowds 🐉:

Hmm, if wanna check if it hardware ban, you have to contact support for those games to get an answer on it, and explain the issue to them.

But hardware bans is not often used often, as they know people would sell, or spoof their hardware ID, but anyways can't say for sure.

If you got an extra storage device, install Linux on it as it be really quick to upset compare to windows installing, and try one of the games, if it works then we're getting somewhere.

Can try like Pop os, Ubuntu, or any other distro you like.

If Linux not something you want to go into, then can use Windows on extra storage, I would say make a fresh copy via your laptop, and try once more and just install updates for Windows, and game client and game that about it, and test.

This is basically my last thing I can think of and really can't think of anything else from top of my head.

hey something really interesting happened today, while i was testing some of the games suddenly they started working i could play them for some weird reason but i was getting alot of lag but i could actually connect to the servers and play then while on apex i got this error for the first time "unable to connect. check your internet connection and try again code: 0XFFFFFFFF " my internet obviously works fine but this error popped up all of a sudden im not sure what this means but its atleast something different lemme know if you have any idea what this means.

[Dr.Shadowds 🐉]

Not sure, far as people that ask for help for that error code for Apex, was update Windows, or restart PC, that all I can come across so far.

Not sure what can cause the change now.

[Z3ZO]

Nguyên văn bởi Dr.Shadowds 🐉:

Not sure, far as people that ask for help for that error code for Apex, was update Windows, or restart PC, that all I can come across so far.

Not sure what can cause the change now.

i restarted my pc and everything works! i dont understand why or how but everything just works pretty much how it should be, al the games work without any issue im still confused but glad and thanks alot for your help shadow! <3

[Dr.Shadowds 🐉]

Glad to hear your issue been resolved.

[Blitzmuffel]

I still have it

[Dr.Shadowds 🐉]

Nguyên văn bởi Blitzmuffel:

I still have it

Read though the discussion see if any of it helps.

[Spermzilla Nadjado]

ı had similar issue ı connected to my phones internet opened the game then connect back to regular internet it fixed it for me this may or may not help but give it a try anyway for those who still have issues

[[EXDr] Frank]

So I JUST had this problem on Windows 10 in December 2023 - was crazy, same issues on GOG games as steam and yet I could do anything I wanted on the internet. BEFORE I tried a bunch of crazy stuff or tore my computer apart, I decided to have a look at add/remove programs to see if anything had updated itself today and maybe messed with the setting. SURE ENOUGH - It was showing a fresh install of CCleaner. I removed the installation and everything was back to normal immediately. I hope these same you guys some time as well, because I feel like I got REAL lucky - I could have easily wasted the whole weekend trying to figure it out.

UPDATE: It worked and then stopped working LOL. Anyways, it occurred to me that I started using playnite recently to launch my games. A quick check revealed that BOTH games that I had tested with (one on steam and one on GOG) needed to be updated. Somehow Playnite was starting them up without updating them. That fixed it.

[Ch0Fak]

Did you ever get this resolved?
I have two Laptops and an AIO ... if I am on steam on one of them I cannot play a steam game on either of the others under my account.

[⚡️dkiev⚡]

just got same issue, this one works for me
1) On your keyboard, press the Windows logo key and R at the same time.
2) Type inetcpl.cpl, then click OK.
3) Click the Connections tab, then LAN settings.
4) If any items on window are checked, uncheck them. Then, click OK.
5) Restart your computer and Steam to test your issue.

[veracsthane]

it should be os related. you dotted your i and crossed your t though so i got nothing.

to many diffrent companies and if they wont communicate with you gl i guess. it sounds like a ms11 problem.