Being accused of Fraudulent activities?( RESOLVED)

[Indwa]

I was working and then realized my account was refunded $200 and was like oh boy here we go again but when i got home i went to bed and forgot about it but woke up the next morning and messaged steam oh hey these cards are both mine and i realized what happened they were acctually not fraudulent etc.. I did NOT demand that i keep my refund or that I even wanted a refund they just did it on their own, they then replied to me stating that my account will be locked and that have the rights to report this to appropriate authorities. ???? Why is this happenning? They are claiming that I did fraudulent activity and that my account will be locked but i did nothing of the sorts? I just want to gamble on csgo cases man :/

-I was at work when i was refunded $200 from steam for csgo keys/cases.
-At first i claimed it was fraudulent as I was at work and (obviously couldnt have done it whilst at work)
-The very next morning i replied letting them know, hey it wasn't fraudulent and these are both my cards.
-Received a message saying that my account is locked and was doing fraudulent activities.
This is ALL that happened i did not request a refund or report that my cards were stolen or ANYTHING

[Indwa]

引用自 Fake：

Your story doesn't make sense. You are saying that you spent $250 to buy cases.

$50 was paid by your father.
You and your father opened these cases.
Then the next day Steamed refund $200 to you and $50 to your father.

Yeah, Steam doesn't give refunds for opened cases.

if theres a way i could add a picture I would, but i quite literally got a message from steam stating that they found my purchases to be fraudulent and refunded me the purchases.

[Zekiran]

"Steam" doesn't "REFUND" a game that way.

ONLY the user requesting an actual refund through the Steam system gets a REFUND that is not fraudulent.

What you have described, however, is called a CHARGE-BACK, where the user takes their credit card and denies the purchase, removing money from Steam, and that's why there's 'fraudulent' attached to this transaction for you.

Because someone - your dad, presumably - saw charges on their card, and REVOKED them.

Steam had nothing to do with this process. That's why they are demanding you given them satisfaction for this. Money was given to them, for these cases, and then TAKEN BACK by you/your dad/whoever.

They are owed that money. It was not "refunded", it was TAKEN BACK by you/your dad. There is a massive legal difference between these things.

And again also: this is between you, your dad, your dad's bank, and steam support. All we can do is point out that you lying about what happened is only fooling you at this point. You did not get some mysterious refund. The funds were REVOKED purposefully, and that makes Steam mad. As it should, because it's fraud.

[Indwa]

引用自 Zekiran：

"Steam" doesn't "REFUND" a game that way.

ONLY the user requesting an actual refund through the Steam system gets a REFUND that is not fraudulent.

What you have described, however, is called a CHARGE-BACK, where the user takes their credit card and denies the purchase, removing money from Steam, and that's why there's 'fraudulent' attached to this transaction for you.

Because someone - your dad, presumably - saw charges on their card, and REVOKED them.

Steam had nothing to do with this process. That's why they are demanding you given them satisfaction for this. Money was given to them, for these cases, and then TAKEN BACK by you/your dad/whoever.

They are owed that money. It was not "refunded", it was TAKEN BACK by you/your dad. There is a massive legal difference between these things.

And again also: this is between you, your dad, your dad's bank, and steam support. All we can do is point out that you lying about what happened is only fooling you at this point. You did not get some mysterious refund. The funds were REVOKED purposefully, and that makes Steam mad. As it should, because it's fraud.

Im not going to sit here and debate on a factual matter. STEAM refunded my purchase because they found it to be fraudulent. This is coming directly from steam. Those were their words, not mine. If you have a way i could send you a picture of it then i would be happy as you seem to lack a brain to think outside of your own little world

[Indwa]

引用自 Zekiran：

"Steam" doesn't "REFUND" a game that way.

ONLY the user requesting an actual refund through the Steam system gets a REFUND that is not fraudulent.

What you have described, however, is called a CHARGE-BACK, where the user takes their credit card and denies the purchase, removing money from Steam, and that's why there's 'fraudulent' attached to this transaction for you.

Because someone - your dad, presumably - saw charges on their card, and REVOKED them.

Steam had nothing to do with this process. That's why they are demanding you given them satisfaction for this. Money was given to them, for these cases, and then TAKEN BACK by you/your dad/whoever.

They are owed that money. It was not "refunded", it was TAKEN BACK by you/your dad. There is a massive legal difference between these things.

And again also: this is between you, your dad, your dad's bank, and steam support. All we can do is point out that you lying about what happened is only fooling you at this point. You did not get some mysterious refund. The funds were REVOKED purposefully, and that makes Steam mad. As it should, because it's fraud.

''Fraudulent Activity Alert
Steam Support has reason to believe your account has been used for fraudulent activity.
Fraudulent activity is when the Steam Terms of Service Agreement has been violated or criminal activity was attempted. This can include using (or attempting to use) a stolen credit card, knowingly distributing stolen items or games, stealing other accounts or profiting from hijacked/stolen accounts.
We take the safety of all Steam accounts seriously, including yours, so your account will be restricted until we've heard from you. Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation have been disabled. Please contact Steam Support and work with us to restore these account features.
What do I do next?
Please note that the following purchases were suspected to be fraudulent and have been refunded:'' That is WORD FOR WORD what steam sent me. Like I said, think what you want, and be ignorant. You'll only be hurting your own simple minded selves.

[Your Mom's Oshi]

The message you quoted only proves Zekiran right. It looks like a chargeback. She doesn't seem to be the one who is simple minded or ignorant. (Your words)

[Your Mom's Oshi]

Actually on rereading that message i might be wrong. Still seems like it's something to do with the bank though. OP, what did the bank say about this when you called them about it?

[Zekiran]

The dad needs to fix it between Steam and the bank.

[ReBoot]

Reverse the chargeback the bank done. Then contact Steam support.

[Crazy Tiger]

引用自 Indwa：

引用自 Crazy Tiger：

This is very likely a charge back. Was it your payment method you used or did it actually belong to someone else? I ask because it has happened before that people used a card from a relative, for example.

Whatever it is, this is to be sorted between you, your payment provider and Steam Support. The forums cannot help you with this other than telling you this.

Yes! I used my father's card as steam had stopped accepting my card, should I call my bank next and have them sort it out with steam??

Your father probably.

Steam doesn't refund cases, they only do such things if they get the message that it's unauthorised. So either it's a chargeback or the bank did something to flag the card/purchase.

Since your fathers card is involved, it needs to be sorted out through him (likely). You and your father should contact the bank to see what happened and you need to stay in touch with Steam support about this.

[Indwa]

引用自 Idontexist：

Actually on rereading that message i might be wrong. Still seems like it's something to do with the bank though. OP, what did the bank say about this when you called them about it?

Just when I thought I got someone who finally understood you joined zekiran for a split second lmfao, my bank was not even aware of the situation all they know is that the money was refunded, same with my dad's bank.

[Indwa]

引用自 Crazy Tiger：

引用自 Indwa：

Yes! I used my father's card as steam had stopped accepting my card, should I call my bank next and have them sort it out with steam??

Your father probably.

Steam doesn't refund cases, they only do such things if they get the message that it's unauthorised. So either it's a chargeback or the bank did something to flag the card/purchase.

Since your fathers card is involved, it needs to be sorted out through him (likely). You and your father should contact the bank to see what happened and you need to stay in touch with Steam support about this.

I'm trying to contact steam support currently and they won't respond, I got a claim filed for MY 200 but I still need to get my dad to file the 50 which isn't proving to be easy, we called yesterday and a woman literally told me she couldnt do it which was an obvious lie as I had literally done it 10 minutes beforehand.

[Indwa]

引用自 ReBoot：

Reverse the chargeback the bank done. Then contact Steam support.

I am currently in the middle of doing so, just have to get my dad to contact them and get a claim filed cause last night when we called I guess we got someone who was new and they claimed that they can't return money to steam

[Indwa]

引用自 Idontexist：

Actually on rereading that message i might be wrong. Still seems like it's something to do with the bank though. OP, what did the bank say about this when you called them about it?

In not a single sentence does steam mention anything with my bank. I dont get where all of you are grasping these ideas from when the facts are literally right in front of you, anyways I have contacted my bank already, just waiting on my dad to do the same

[Washell]

引用自 Indwa：

Please contact Steam Support and work with us to restore these account features.
What do I do next?

Well, silly idea but:

引用自 Indwa：

Please contact Steam Support and work with us to restore these account features.

That?

引用自 Indwa：

I'm trying to contact steam support currently and they won't respond

Are your tickets being closed? If yes, a hacker has access to your account and is closing them. If they're still open, just wait for them to respond. Don't mess around with the bank stuff until steam support told you what to do, because you're probably just digging a deeper hole. Just wait for support to answer.

[Indwa]

引用自 Washell：

引用自 Indwa：

Please contact Steam Support and work with us to restore these account features.
What do I do next?

Well, silly idea but:

引用自 Indwa：

Please contact Steam Support and work with us to restore these account features.

That?

引用自 Indwa：

I'm trying to contact steam support currently and they won't respond

Are your tickets being closed? If yes, a hacker has access to your account and is closing them. If they're still open, just wait for them to respond. Don't mess around with the bank stuff until steam support told you what to do, because you're probably just digging a deeper hole. Just wait for support to answer.

No, steam is simply not replying to me. I opened a new ticket last night stating all the cars info that is needed to prove ownership , (type of card, last 4 digits, etc..) and am now waiting on a response.