Scam , why Steam doesn't revert trade offers that was made by scammers on my account?

[[EST]noman]

Hello, could someone help me out here, I got scammed hard today, feel really dumb by falling for this thing. I will describe what happened.
A guy added me, said that he saw me play support in Dota 2, me my self by the way is one of the small numbers of people who have High lvl support heroes. Like I have Dark Willow lvl 30. I sit in Dota 2 Ru community a lot and people contact me pretty often to play with them. So this guy, contacted me told me that, Hey I saw you play supports pretty well and so on, he offered me to join them in a tournament. https://********(i can give link of the website that was sent ) this is the website where he showed me we will join the tournament and he told me to register there, the website seemed to be legit, and the guy invited me to their discord channel, he was all nice and knowledgeable. basically, everything seemed to be legit, he had answers to any questions and proofs. Then he said if I have another account like a new one, that this tournament is made for new players, and if I want to join I need to have a fresh account or another option was to remove all items that are above 1 dollar so we can gain free entrance. Everything seemed legit since he told me to make a trade offer to my friend. or another account. Since I don't have any other acc, I made a trade offer to my friend. confirmed it by my phone. Everything seemed within the boundaries of steam security. But what happened next was that my trade offer to my friend was canceled, and was done again to another person. and it was made without my confirmation of my phone. Basically, guys scammed me into this trade offer and took out items for an amount of money over 200 euros worth. I reported everything, changed my steam password, and so on. But steam says that they don't give you items back, that they don't revert trade offers made by scammers. This is very very unfair, I'm not some super-rich guy 200 euros is a decent amount of money for me. I really would like to get my items back. Why is that so that steam cant revert those scam trades, and help the victims? like literally I'm about to ♥♥♥♥♥♥♥ leave gaming life forever because ♥♥♥♥ like that happens and steam refuses to protect and help their clients.

If anyone can provide me with answers or any information on what to do in this case I would appreciate it a lot. Please don't be rude, I'm well aware that getting in this situation was really dumb first place.

Thank you for your attention and be careful out there.

[Crazy Tiger]

Correct, they don't give items back. The Item restoration policy: https://support.steampowered.com/kb_article.php?ref=9958-MJDG-3003

You won't get them back. Nobody here can help or advise you on that, there are no alternate routes to take on that.

Also, remove the link, since you're now practically advertising a scam site.

[Satoru]

Because you are responsible for you account security, and you have to actively give away your items

steam has not restored items for years

Steam protects you as much as it can, thats why all trades must be confirmed via the steam mobile authenticator

Steam cannot protect you, if you give your keys to your house and your credit cards to the drunk hobo behind the dumpster at the BestBuy and wonder why all your stuff is gone.

[cSg|mc-Hotsauce]

Please do not post malicious links.

[[EST]noman]

Originally posted by Crazy Tiger:

Correct, they don't give items back. The Item restoration policy: https://support.steampowered.com/kb_article.php?ref=9958-MJDG-3003

You won't get them back. Nobody here can help or advise you on that, there are no alternate routes to take on that.

Also, remove the link, since you're now practically advertising a scam site.

Hey thanks for additional information on the issue, ill read it at once.

[[EST]noman]

Originally posted by cSg|mc-Hotsauce:

Please do not post malicious links.

:qr:

Allready edited , thank you for your notice.

[[EST]noman]

Originally posted by Satoru:

Because you are responsible for you account security, and you have to actively give away your items

steam has not restored items for years

Steam protects you as much as it can, thats why all trades must be confirmed via the steam mobile authenticator

Steam cannot protect you, if you give your keys to your house and your credit cards to the drunk hobo behind the dumpster at the BestBuy and wonder why all your stuff is gone.

I appreciate your position, on the given topic and that you defend steam, it is really nice and everything. But stuff happens right, I already mentioned how I feel about all situations. It is really frustrating as it is, and you pointing it out again doesn't help at all. But as I said the second trade offer didn't require the phone confirmation somehow. So if there is some sort of loophole that scammers abuse. Why can't steam help out in this case scenario? Or steam is just too big so who cares about some random dude losing items on 200 euros?

[Aachen]

Originally posted by Grandmaster:

.... Why can't steam help out in this case scenario? Or steam is just too big so who cares about some random dude losing items on 200 euros?

And, in this scenario, if you’ve created an alternate account to scam yourself (or, to wit, Valve), what then?

[Muppet among Puppets]

Scan for Malware/virus https://www.malwarebytes.com/mwb-download/
Deauthorize all devices https://store.steampowered.com/twofactor/manage
Change your Account password on a secure device, mobile phone for example.
Generate new back up codes https://store.steampowered.com/twofactor/manage
Revoke the API key https://steamcommunity.com/dev/apikey

[[EST]noman]

Originally posted by Crazy Tiger:

Correct, they don't give items back. The Item restoration policy: https://support.steampowered.com/kb_article.php?ref=9958-MJDG-3003

You won't get them back. Nobody here can help or advise you on that, there are no alternate routes to take on that.

Also, remove the link, since you're now practically advertising a scam site.

Dam man, I read the policies, and it is just freaking sad man. They are afraid of devaluating items. What sort of freaking Forex game they are playing here on Steam. It is a gaming platform, not a trading platform. The gaming experience must stand first before the money earning, I don't trade my skins at all. I buy them to enjoy the game, to look at my hero being all beautiful and stuff, and that other people would see my dedication to it. For freaking sake we put our time and money supporting developers and steam itself by purchasing things here, and they care about trading more than dedicated steam users. ♥♥♥♥ I'm really sorry for putting it all out here, but I'm disappointed and devasted by this kind of unfair ♥♥♥♥ happening here. This ♥♥♥♥ up ruined my ♥♥♥♥♥♥♥ day here.

:(

[Crazy Tiger]

Originally posted by Grandmaster:

Why can't steam help out in this case scenario? Or steam is just too big so who cares about some random dude losing items on 200 euros?

Cause it's not just about 1 person, but the whole.

Item restoration had two effects:
1) People faking being hijacked so they could get their items back when they in reality had sellers remorse;
2) A false feeling of security. People became sloppy, cause Steam would return the stuff anyway.

[[EST]noman]

Originally posted by Aachen:

Originally posted by Grandmaster:

.... Why can't steam help out in this case scenario? Or steam is just too big so who cares about some random dude losing items on 200 euros?

And, in this scenario, if you’ve created an alternate account to scam yourself (or, to wit, Valve), what then?

But hey man I didn't I can give all proofs and screenshots and everything they need to show them the situation that I got myself into. Like literally I am ready to provide any cooperation with steam support, to show them what happened.

[Aachen]

Originally posted by Grandmaster:

But hey man I didn't I can give all proofs and screenshots and everything they need to show them the situation that I got myself into. Like literally I am ready to provide any cooperation with steam support, to show them what happened.

A well-prepared con artist would have all the “evidence” they need to hand, as well.

How does one prove they don’t control a third party?

[rawWwRrr]

Originally posted by Grandmaster:

Originally posted by Crazy Tiger:

Correct, they don't give items back. The Item restoration policy: https://support.steampowered.com/kb_article.php?ref=9958-MJDG-3003

You won't get them back. Nobody here can help or advise you on that, there are no alternate routes to take on that.

Also, remove the link, since you're now practically advertising a scam site.

Dam man, I read the policies, and it is just freaking sad man. They are afraid of devaluating items. What sort of freaking Forex game they are playing here on Steam. It is a gaming platform, not a trading platform. The gaming experience must stand first before the money earning, I don't trade my skins at all. I buy them to enjoy the game, to look at my hero being all beautiful and stuff, and that other people would see my dedication to it. For freaking sake we put our time and money supporting developers and steam itself by purchasing things here, and they care about trading more than dedicated steam users. ♥♥♥♥ I'm really sorry for putting it all out here, but I'm disappointed and devasted by this kind of unfair ♥♥♥♥ happening here. This ♥♥♥♥ up ruined my ♥♥♥♥♥♥♥ day here.

:(

Because others were using the restoration policy unfairly. There are a handful of videos on YT that describe the Steam duping "glitch" which wasn't really a glitch but a work of social engineering to trick Steam into duplicating items "lost". There are still a few users that have a treasure trove a rare, almost impossible to find skins, because of it. So now we all have to suffer not having the ability to restore lost items because of a few greedy users who found the loophole in the system.

[Muppet among Puppets]

Originally posted by Grandmaster:

Originally posted by Aachen:

And, in this scenario, if you’ve created an alternate account to scam yourself (or, to wit, Valve), what then?

But hey man I didn't I can give all proofs and screenshots and everything they need to show them the situation that I got myself into. Like literally I am ready to provide any cooperation with steam support, to show them what happened.

Scammers who tricked you to follow in these steps,
could create a fake victim following these steps.

Its unfortunately what scammers do. They trick anyone they can. Steam or people.

[[EST]noman]

Originally posted by Crazy Tiger:

Originally posted by Grandmaster:

Why can't steam help out in this case scenario? Or steam is just too big so who cares about some random dude losing items on 200 euros?

Cause it's not just about 1 person, but the whole.

Item restoration had two effects:
1) People faking being hijacked so they could get their items back when they in reality had sellers remorse;
2) A false feeling of security. People became sloppy, cause Steam would return the stuff anyway.

Yeah man, number one, as in the comment above I already said, I am ready to cooperate as fully as I can to prove my position. And on the second topic yeah man I was like- oh my I think I got scammed. When I realized it I had this feeling of calm knowing that steam got my ass covered. This trust that you had in it you know. It is not like you read steam policies every day and follow their changes. I agree, I got sloppy there but still. It does mean that steam now has to stop helping their clients that just wrong way to treat your customers.