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If every game publisher set up their own proprietary discussion platforms, us users would have to create and manage a bunch of different user accounts for every one of them that we might want to join.
Personally, I'd much rather not have to do that.
Because Steam chat is meant to be a basic chat, nothing more. Its not meant for businesses to use.
Yet, you are willing to do it with Discord?
Sure, acceptable.
Your post says basic chat.
You don't do that with discord, you create 1 account and can join multiple channels.
So don't really need another one.
So, would the same logic apply with Facebook?
Sure but your being very odd. Can't think of any game companies that use facebook as their main communication platform. It's not remotely built for it.
Steam chat is just that, a chat option.
Discord has other functionality built in like voice chats, announcements, linking, roles, etc and is designed for companies to use as a replacement or supplement to forums
Discord = Advanced
It's the logic behind it.
Discord is not the only forum.
There's Discourse, Yahoo, Google Teams, Slack, etc.
I'm just wondering why they would pick Discord over any of the above mentioned.
Steam is just a clothes horse for this conversation.
There are many others.
On discord you can require certain levels of verification to stop spam accounts/bots. Like: "Must have verified email", "Must be a member of this server > 10 minutes", "must have a verified phone".
Ban list is a bit more detailed, allows for bulk changes, and some more
Discord - keeps all chat history indefinitely, for free
Slack - chat history only up to like 10,000 or lines or something; to view the rest you need to pay
Also
Discord and Steam chat and Slack and others are instant messaging services.
A forum is not instant messaging. It is built for asynchronous communication.
None of those are remotely designed for what Discord is.....
How is it basic?
Steam chat can handle videos being posted. Same with images and gifs. After that there is little to add to a chat.
Is there something Discord can do that Steam chat can't?