alon_luna Jan 1, 2021 @ 8:18am
slow downloads
Hi, can anyone advise me where I can get tech support for steam? My downloads are taking too long. I've been trying to download a 900mb game for more than 2 hours already. Prior to that, I downloaded an even bigger file but it didn't take as long- around 30 minutes. But this file just keeps stalling. I already deleted the cache and followed some basic troubleshooting steps but the file is just taking too long. Sorry if this isn't the right forum for this (please direct me to the right one, if ever); I'm just not familiar with where to post this kind of topic
< >
Showing 1-10 of 10 comments
rc42 Jan 1, 2021 @ 8:30am 
Go to Steam,Settings then Downloads and change your region till you find a faster one. Job done
Last edited by rc42; Jan 1, 2021 @ 8:30am
SLAYER187 Jan 1, 2021 @ 8:35am 
SOUNDS LIKE YOUR ISP TO ME MY STEAM DOWNLOADS ARE FINE AND FAST! Most always blame steam using quick assumptions but it is them. Call your isp or problem solve as it may be a small issue but it is not steam.
alon_luna Jan 1, 2021 @ 9:13am 
Many thanks! I changed the region and it helped a lot! :D
alon_luna Jan 1, 2021 @ 9:13am 
Yeah, it's usually slower on holidays where I'm from. Many thanks!
im having a slow download myself, however ive tested alot of stuff so far, wired, wireless, reinstalling, changing regions, both tried to install it at my place and my friends place. my main pc downloads stuff really fast however its also runnign Win 7, so currently my friend is backing his system up so i can try to install on his pc cuz his pc and my laptop are running win 10 but on win 7 the download is really fast like 20mbps where as steam on win 10 is getting only 1.4mbps. we did try installing steam and GTA 5 on his laptop which runs win 7 still as well and it was getting 20mbps which is teh same as my main pc. so we r leading to that it may be a win 10 issue in general. i will get back and see if i can verify it once we try to download on his pc, if he gets the same speed as my laptop then its safe to assume its a win 10 issue cuz he has extreamly fast net about 600mbps.


Update: So we tried installing steam and GTA on his PC and it installs at 30-40mbps so its safe to say its not win 10. atleast not entirely at this point. as of right now still searching for solutions to why its so slow compared to everything else.

Current Specs on Laptop:

MSI GE75 Raider
Windows 10
GeForce RTX 2080
Intel i7-9750H
16GB Ram
Last edited by Rebecca Coldsteel; Jan 1, 2021 @ 5:16pm
lluanzeen1 Jan 1, 2021 @ 4:51pm 
:)
hasemeneh Jan 2, 2021 @ 9:37am 
I also have the problem with windows 10 download speed

I've tried a few things . I tried to download from my linux laptop the speed is as expected I also try to download from uplay and the speed is goes as expected.

the only way that can make steam download goes well is when I use safe mode with networking I'm not sure what happen. I even try to reset my windows(factory reset) for a fresh start but the problem is still there even when it's a fresh start I suspect it's my ISP and currently contacting them on this. as a few discussion suggest it might be my ISP limiting steam traffic coming from windows client since I do have about 100+GB download over last month. but I still don't understand how can it goes well on safe mode. then now I'm trying to troubleshoot the problem I'm currently deactivating several services that I suspect being the culprit but it's all a walk in the dark. I guess this is related to some service or program interfering with steam download.
hasemeneh Jan 2, 2021 @ 4:25pm 
@reb

Originally posted by Rebecca Coldsteel:
im having a slow download myself, however ive tested alot of stuff so far, wired, wireless, reinstalling, changing regions, both tried to install it at my place and my friends place. my main pc downloads stuff really fast however its also runnign Win 7, so currently my friend is backing his system up so i can try to install on his pc cuz his pc and my laptop are running win 10 but on win 7 the download is really fast like 20mbps where as steam on win 10 is getting only 1.4mbps. we did try installing steam and GTA 5 on his laptop which runs win 7 still as well and it was getting 20mbps which is teh same as my main pc. so we r leading to that it may be a win 10 issue in general. i will get back and see if i can verify it once we try to download on his pc, if he gets the same speed as my laptop then its safe to assume its a win 10 issue cuz he has extreamly fast net about 600mbps.


Update: So we tried installing steam and GTA on his PC and it installs at 30-40mbps so its safe to say its not win 10. atleast not entirely at this point. as of right now still searching for solutions to why its so slow compared to everything else.

Current Specs on Laptop:

MSI GE75 Raider
Windows 10
GeForce RTX 2080
Intel i7-9750H
16GB Ram


hallo I have the same problem as you

```
Finally got this working. Writing this to hopefully help anyone else who finds themselves in my position. Based on what I can tell there were two issues at play here:

1. Steam appears to have its own way of finding proxy configurations and doesn't seem to follow the system settings
2. Steam will not always update settings unless you run it as administrator.

So my initial fix of disabling HTTP server on port 80 and setting up configuration access via HTTPS seems to have solved part 1. Steam could no longer find the wpad.dat file since it was not hosted on HTTP anymore (steam does not look on HTTPS for this). But Steam had these settings memorized and thus kept on looking for a proxy that didn't exist. Once I closed out all of the steam processes using Task Manager and then relaunched Steam with system admin privileges then everything started magically working again.

So notes to go by:

* Steam checks your router for wpad.dat file. If its there Steam will grab it and use it (and doesn't seem to like to fall through)
* Steam still has issues when not running in admin mode.

Anyways... problem solved Game time!
```


hope this help go this from some random web sites and it help me

https://forum.dd-wrt.com/phpBB2/viewtopic.php?t=324661&postdays=0&postorder=asc&start=15

I blocked the wpad host so it won't serve the wpad.dat and therefore no more proxy from either ISP or something

to check whether you have wpad.dat is through http://wpad/wpad.dat if there's a response means your connection is redirected to a proxy and steam will always get it. you can block the wpad host by editing host file on your windows or your router if it is capable of it.

good luck
Last edited by hasemeneh; Jan 2, 2021 @ 4:25pm
Rebecca Coldsteel Jan 10, 2021 @ 7:24pm 
Originally posted by hasemeneh:
@reb

Originally posted by Rebecca Coldsteel:
im having a slow download myself, however ive tested alot of stuff so far, wired, wireless, reinstalling, changing regions, both tried to install it at my place and my friends place. my main pc downloads stuff really fast however its also runnign Win 7, so currently my friend is backing his system up so i can try to install on his pc cuz his pc and my laptop are running win 10 but on win 7 the download is really fast like 20mbps where as steam on win 10 is getting only 1.4mbps. we did try installing steam and GTA 5 on his laptop which runs win 7 still as well and it was getting 20mbps which is teh same as my main pc. so we r leading to that it may be a win 10 issue in general. i will get back and see if i can verify it once we try to download on his pc, if he gets the same speed as my laptop then its safe to assume its a win 10 issue cuz he has extreamly fast net about 600mbps.


Update: So we tried installing steam and GTA on his PC and it installs at 30-40mbps so its safe to say its not win 10. atleast not entirely at this point. as of right now still searching for solutions to why its so slow compared to everything else.

Current Specs on Laptop:

MSI GE75 Raider
Windows 10
GeForce RTX 2080
Intel i7-9750H
16GB Ram


hallo I have the same problem as you

```
Finally got this working. Writing this to hopefully help anyone else who finds themselves in my position. Based on what I can tell there were two issues at play here:

1. Steam appears to have its own way of finding proxy configurations and doesn't seem to follow the system settings
2. Steam will not always update settings unless you run it as administrator.

So my initial fix of disabling HTTP server on port 80 and setting up configuration access via HTTPS seems to have solved part 1. Steam could no longer find the wpad.dat file since it was not hosted on HTTP anymore (steam does not look on HTTPS for this). But Steam had these settings memorized and thus kept on looking for a proxy that didn't exist. Once I closed out all of the steam processes using Task Manager and then relaunched Steam with system admin privileges then everything started magically working again.

So notes to go by:

* Steam checks your router for wpad.dat file. If its there Steam will grab it and use it (and doesn't seem to like to fall through)
* Steam still has issues when not running in admin mode.

Anyways... problem solved Game time!
```


hope this help go this from some random web sites and it help me

https://forum.dd-wrt.com/phpBB2/viewtopic.php?t=324661&postdays=0&postorder=asc&start=15

I blocked the wpad host so it won't serve the wpad.dat and therefore no more proxy from either ISP or something

to check whether you have wpad.dat is through http://wpad/wpad.dat if there's a response means your connection is redirected to a proxy and steam will always get it. you can block the wpad host by editing host file on your windows or your router if it is capable of it.

good luck



Oh! Thanks for the reply, i will have to look into that and see if i can fix it as well ^.^ much appreciated
Shillelagh Jan 11, 2021 @ 9:06am 
Im surprised it wasn't an ISP problem. I was downloading a game and I've had to redo some stuff so my computer no longer had a physical connection, so I was using a wireless adapter. The router was literally on the other side of the house, and on a different floor with no WAPs near where my computer is, not to mention the modem was malfunctioning. It took about a week and a half to download a 30 Gigabyte file.
< >
Showing 1-10 of 10 comments
Per page: 1530 50

Date Posted: Jan 1, 2021 @ 8:18am
Posts: 10