Played over 2 hours on Cyberpunk but game keeps crashing and steam will not give me a refund.

[mouhsin94]

I purchased cyberpunk 2077 last December. I played over 2 hours and then the game started crashing and was full of bugs that prevent the progression of the storyline. Every other platform gave complete refunds to their players except for steam. This seems unjust. Steam would not even give me steam credit for the game.

[SqueakyTweaky]

As per the refund policy you shall not get a refund if a product is played for more than 2 hours or after two weeks has passed.

[mouhsin94]

How come other platforms have given a refund for this game then? I cannot move forward with the storyline and none of the patches help. Steam basically robbed me of $65.54.
https://www.theverge.com/2020/12/18/22189059/microsoft-cyberpunk-2077-refunds-xbox-microsoft-store

[rawWwRrr]

Messaggio originale di mouhsin94:

. Every other platform gave complete refunds to their players except for steam.

There was a small window of opportunity when the game first came out that the developer gave authorization to provide refunds to anyone that requested one. That window ended long ago. If you're just now trying to get a refund then you're subject to refund rules which are 2 weeks of ownership and 2hrs of playtime.

[SqueakyTweaky]

Messaggio originale di mouhsin94:

How come other platforms have given a refund for this game then? I cannot move forward with the storyline and none of the patches help. Steam basically robbed me of $65.54.
https://www.theverge.com/2020/12/18/22189059/microsoft-cyberpunk-2077-refunds-xbox-microsoft-store

Make sure you have the hardware to run the game, make sure you system isn't outdated including drivers etc.

Start the game from 0 and not run a Corrupted save.

I don't know have you looked at the calender? You nearly bought the game a year back and now complain.

[Crazy Tiger]

Messaggio originale di mouhsin94:

How come other platforms have given a refund for this game then?

Because CDPR made a deal with those platforms regarding the refunds. Which was limited time only anyway, which you are way out of now.

Messaggio originale di mouhsin94:

Steam basically robbed me of $65.54.

You consciously made the purchase even though all the signs in the months before were showing that it wouldn't be a good game at launch and decided to not refund the game within the refund policy period. You robbed yourself there.

[rawWwRrr]

Messaggio originale di mouhsin94:

How come other platforms have given a refund for this game then?

CDPR initially provided a one week extension to contact them for refunds.
https://twitter.com/cyberpunkgame/status/1340013516628103170

Sony and XBox provided extended time periods to request a refund, both ended back in June/July.
https://www.playstation.com/en-us/cyberpunk-2077-refunds/
https://www.engadget.com/microsoft-cyberpunk-2077-refund-policy-231207057.html

IIRC, Steam never published an official statement but was offering refunds for several weeks after release but they, too, came to end.

So every platform was providing extended refunds and all of those platforms are no longer providing them.

[Hennix]

you are far out the two weeks window too

[ElvisDeadly]

Messaggio originale di mouhsin94:

I purchased cyberpunk 2077 last December. I played over 2 hours

You bought a game nearly a year ago and have played it for 'over 2 hours'.

(I'm going to assume the reason why you aren't being specific about the play time is because it is a lot over 2 hours)

You aren't getting a refund, the name of the game and the reasons why you want a refund aren't relevant at all at this point.

[Brian9824]

Messaggio originale di mouhsin94:

How come other platforms have given a refund for this game then? I cannot move forward with the storyline and none of the patches help. Steam basically robbed me of $65.54.
https://www.theverge.com/2020/12/18/22189059/microsoft-cyberpunk-2077-refunds-xbox-microsoft-store

There was a limited refund window for CONSOLES, not for PC that expired months ago. You've owned the game for 9 months. That is well past any chance of a refund from any site.

None of those platforms are doing refunds anymore either, so you missed your opportunity to refund the game.

[Mythical Ostrich]

"December", you had it for just under a year. Should have requested one sooner.
If you had it for a week or two and played for two hours (any more time and you have to create a manual ticket, the normal refund system is automatic), you likely would have gotten it

[Zekiran]

While I actually want to refund my version of c77, since I got it a year ago, I cannot do so because... 2 weeks.

That refund info you try and use as an excuse is irrelevant, because that happened very close to its original debut and not 7 - 12 months after the fact.

We have to collectively suck it up buttercup. I don't even know whether my machine can run it NOW, as I'm very, very hesitant to reinstall it without knowing it'll stop crashing at the "look at yourself in the mirror" - right at the start, THE CHARACTER GENERATION screen in other words. I've played what like 5 hours and it crashed literally every time right there. It's a sore disappointment, to be sure. But it's one that I won't bother worrying about refunding at this point. Just don't bother. it ain't happening for either of us.

[Halo]

I haven't been able to play Deus Ex Mankind Divided because it crashes so much.

Accepted it is very poor so it isn't a loss, but with software you have to accept you have been sold a pup and move on.

I can find evidence of the crashes from launch, so I don't have much hope of it ever being fixed now.

And this applies even more so if it is widely known like CP2077 is.

Broken games have been accepted for the past 40 years, it is just seen to be less acceptable now as there are internet patches as once all we had were free cover discs that you actually had to shell out for.

It makes absolutely no difference, an abandoned borken game now is the same as a borken on release game in the 80s, and they are still borken 40 years later.

[Brian9824]

Messaggio originale di Halo:

I haven't been able to play Deus Ex Mankind Divided because it crashes so much.

You not being able to run it doesn't make it broken...... It just means you have issues with your PC or non compatible hardware...

[Brian9824]

Messaggio originale di Halo:

...

Game ran fine on my machine when I ran it so by your logic its not broken.... Also seems to work fine for the majority of people leaving reviews on it and the 500+ still playing it right this second.

But hey, people who have no clue how to maintain a PC or troubleshoot their systems like to blame others even when it makes no sense.

[GuudBooi]

From what i know tho, althought the rules are 2 weeks and 2 hours max, if you are not into these rules but are still somewhat close and have a very valid motivation, steam support can still take into consideration the idea of refunding it, so it's not only 2 week and 2 hours max, at least from what i know.