Missing Steam Points, anyone else having this issue?

[CoalBerner]

Is anyone else missing a large amount of steam points after they've submitted a refund for a game they didn't want or had performance issues?

I am current missing points for both a recent purchase and points from refunds that I submitted. Since I had the refunds sent back to my card, the items I had bought were removed from my account. However there is a point discrepancy due to this. Currently I am missing a total of 2,361 points from both the refund process and my recent purchase.

I wanted to ask around and see if anyone else was having issues with the platform and missing Steam Summer Sale points like I am. Hopefully I am not alone in this issue.

Thanks!

[tmwfte]

I wonder why there's a "search discussions" query box on the right hand side of the forums?

[Mememento Kekri]

Yupp, i havent even refunded any games lately but they still deleted most of my points, my last refunded game was in april, theyre just deleting points for no reason

[Matt]

They deducted points for refunds since the last event (mid January).

This info should be available on your point summary page. Simply take a look and find out the credits and debits. https://store.steampowered.com/pointssummary/

[lørenna]

Yes, me too, i had 1.600 points and refunded games that would remove 1.400 of my points, but instead they removed my Miniprofile (that costs 2.000), and they haven't even accepted my refund yet, so i lost my points and i'm still with the games and without my money. Help???

[CoalBerner]

Originally posted by Matt:

They deducted points for refunds since the last event (mid January).

This info should be available on your point summary page. Simply take a look and find out the credits and debits. https://store.steampowered.com/pointssummary/

I've already looked at that quite a bit and the numbers are still adding up to where there is a discrepancy. As with the refunds I would have had a negative point balance (if they had not removed the items) however because I chose to have it refunded via Paypal the items were removed from my account and there for there are points missing from my account.

Prior to the refunds I had a 61 point balance, afterwards I now have a 37 point balance. Care to tell me how that works out? Lol

Point in case, there are points missing from my account.

Following numbers are to show my point:
-2,953 (the total points that were earned from the purchases I refunded) + 3,900 (the points that the items that were taken from my account were worth) + 61 (the balance I had for my account prior to the refunds) = 1,008

This isn't taking into account a purchase I made after the refunds were all approved which totaled to 1,353 points. So I am currently missing 2,361 points from my account balance.

[CoalBerner]

Originally posted by løͦrͭeͣnͬnͥaͣ:

Yes, me too, i had 1.600 points and refunded games that would remove 1.400 of my points, but instead they removed my Miniprofile (that costs 2.000), and they haven't even accepted my refund yet, so i lost my points and i'm still with the games and without my money. Help???

Ya it sounds like the refund process mixed with the steam platform and how it handles points is not working properly. Plus you can't even choose what items you get to remove and the system does it automatically. There's now way to set a priority of which items you care less about vs which ones you want to keep. So the user has no control over anything with this process, it's entirely left up to a algorithm to decide it all and even then it's showing clearly that there is serious flaws with how it's working.

[CoalBerner]

Submitted a support ticket and got a reply. It's a boilerplate copy and paste you'd get from Steam Support. "Go view these links", and "we've changed how we've done things" sort of reply.

Entirely ignores all of the evidence, screenshots and calculations I did to prove that there is a discrepancy in my current point balance.

They didn't even acknowledge anything I provided. It was all ignored.

Honestly I bet the agent just read the title of the ticket, groaned and then grabbed the block of text they are paid to give and then clicked send. Not even bothering to read what I sent.

I am literally missing 1,353 from buying a game. This is after all of the refunds went through and my point balance was finalized. I was ripped off by their own system and it's frustrating that Steam Support is this borderline useless. :/

[lørenna]

To me their reply was that they gave me points from games that i refunded, so now they took the points, and now that i want refund from the games that i bought just to have get this points, there is one game that they wont give me refund, because i played the game when it was free for limited time, but since i bought the game i haven't even downloaded it, but they say that i've played it a lot so i cant get a refund...

[lørenna]

i did send a manual ticket, they denied it but im still replying them to see if there's anything to do

[CoalBerner]

Originally posted by løͦrͭeͣnͬnͥaͣ:

i did send a manual ticket, they denied it but im still replying them to see if there's anything to do

I don't know if it's against the board rules to post it so I won't be, but the big man Gabe has a email that people have been known to email to and have gotten further then with Steam support. I did so in the past and actually got a refund (due to the game being actually broken due to it being a older game) and depending on how Steam support replies, I may do so again with this whole point issue.

You should be able to find it online, as it's been posted online quite a few times. Just remember to be respectful and write up a draft first and either have someone you know (a parent or family friend) look it over or sit on it, come back to it later and reread it. Remember that you are wanting something from them and you have to make it sound like they are not obligated to give it to you but that they will want to willingly give it to you.

That's what I did last time I wrote to the big man and I got progress.

[lørenna]

yes i understand, thank you very much, i didn't know about that

[CoalBerner]

Originally posted by løͦrͭeͣnͬnͥaͣ:

yes i understand, thank you very much, i didn't know about that

It's all good. We gamers gotta help look out for one another. Or in other words paying it forward. :)


Update from Steam Support:
They gave me another Non-answer. It was a different agent and while they did read less like a bot (or a copy and paste reply) they still are trying to dodge around the missing points from my account.

However in the process of looking over things, I've noticed that a $41.70 purchase from back in April has been entirely ignored by their point calculating system. As this amount is after the Lunar Sale (Jan 28th) and Steam apparently released a bug fix that started taking into account purchase after that sale. However a large purchase was entirely ignored by their own system even though it's after that date, so I am hoping someone at Steam support adds this purchase to affect my point balance as it's pretty frustrating to be given copy and paste replies while someone over there also screwed this up too.


I will say this: Steam Support supported me in finding a screw-up in their own system. Hahaha

Will post another reply when I hear back about this. Let's hope they don't give a excuse for this too, or a non-answer.