All of my games are missing and i need help

[Donesys]

The other day, there was an attempted scam on my account for an item. The scammers had access to my account, as I would change my name, and they would change it back to a bunch of numbers. Shortly after, a guy messaged me saying I was banned, and i instantly knew something was up. I changed my password, updated all my emails, including adding a new one I have barely used, and restarted Steam. Now my library is almost completely empty.

All the games are still showing my hours played, its still my account and everything. I just have lost hundreds of dollars worth of games and cant find any way to get them back.

Any help would be appreciated.

[76561199000717489]

Donesys eredeti hozzászólása:

The other day, there was an attempted scam on my account for an item. The scammers had access to my account, as I would change my name, and they would change it back to a bunch of numbers. Shortly after, a guy messaged me saying I was banned, and i instantly knew something was up. I changed my password, updated all my emails, including adding a new one I have barely used, and restarted Steam. Now my library is almost completely empty.

All the games are still showing my hours played, its still my account and everything. I just have lost hundreds of dollars worth of games and cant find any way to get them back.

Any help would be appreciated.

you have to talk with steam support

[Donesys]

Yes, I had 2FA enabled. I hadn't changed my password in a while unfortunately, but I didn't give it to anyone either. I have since changed all my passwords and updated all the information. I even made a new email that I have never used before and put it as my secondary email on not just steam, but everything. I had steam guard on and everything. I'm not entirely dimwitted as to not had it on beforehand. But as of this point, my account is as secure as I think it can be. Here's to hoping.

Thank you for your help. I tried it with stardew and it opened up. I'll go through my licences and reacquire all the purchases.

[( ( < < <🤖> > > ) )]

good to hear you got your ownership back....

so how has this happened if you didnt input your details into another website..

are you saying someone has just randomly guested your details....

[J4MESOX4D]

Donesys eredeti hozzászólása:

Yes, I had 2FA enabled. I hadn't changed my password in a while unfortunately, but I didn't give it to anyone either. I have since changed all my passwords and updated all the information. I even made a new email that I have never used before and put it as my secondary email on not just steam, but everything. I had steam guard on and everything. I'm not entirely dimwitted as to not had it on beforehand. But as of this point, my account is as secure as I think it can be. Here's to hoping.

Thank you for your help. I tried it with stardew and it opened up. I'll go through my licences and reacquire all the purchases.

Steam Guard is just an extra security layer - it doesn't prevent you from being compromised. If you have keylogging material on your PC or enter your credentials set into a phishing page then your account will get hijacked instantly.

I could have a state of the art burglar system on my house will bullet proof windows and a solid lock but if I give my front door keys to the local thief then the system is more than useless. Same applies to Steam Guard.

[Donesys]

I'm not saying my account security wasn't up to date. I'm at fault for that. I don't know how they got it. Might have been from years ago that somehow came up and I've forgotten about it. It was a trade scam, for more detail. A guy messaged me shortly after logging in and said "your banned?"
And instantly I knew something was up. He messaged me again and I said no, I wasn't because I viewed my profile. My name had been changed to a bunch of numbers, my profile picture was gone, and my profile was empty. I tried changing my name and a few seconds later it would change back. He messaged me again with a screenshot of his friends list, with the same number at the top of his friends list. But it isn't my account, it's a different one that has a trade ban on it with the same name.
He asks me if there is someone I trust to trade to, which is when I reported both profiles and immediately changed my password and email, ensured I had my account security measures in place and enabled.

Definitely a scam attempt, and an attempt to get me to authorize a trade on my steam app. I didn't fall for it, but there was damage done.

[J4MESOX4D]

Donesys eredeti hozzászólása:

I'm not saying my account security wasn't up to date. I'm at fault for that. I don't know how they got it. Might have been from years ago that somehow came up and I've forgotten about it. It was a trade scam, for more detail. A guy messaged me shortly after logging in and said "your banned?"
And instantly I knew something was up. He messaged me again and I said no, I wasn't because I viewed my profile. My name had been changed to a bunch of numbers, my profile picture was gone, and my profile was empty. I tried changing my name and a few seconds later it would change back. He messaged me again with a screenshot of his friends list, with the same number at the top of his friends list. But it isn't my account, it's a different one that has a trade ban on it with the same name.
He asks me if there is someone I trust to trade to, which is when I reported both profiles and immediately changed my password and email, ensured I had my account security measures in place and enabled.

Definitely a scam attempt, and an attempt to get me to authorize a trade on my steam app. I didn't fall for it, but there was damage done.

You need to locate the source. This is a very common phishing scam but you need to work out where you went wrong. You should cross reference your browser history with your Steam login history to pinpoint the potential culprit. Phishing logins on 3rd party sites are the strongest possibility.

[Muppet among Puppets]

The source likely was when you inserted the details outside the steam client. At one point.

If you never logged in outside the client, your computer has a keylogger or someone was holding your phone.

At least they had to gain 3 parts of a login or recover sequence.

[Crazy Tiger]

Donesys eredeti hozzászólása:

Thank you for your help. I tried it with stardew and it opened up. I'll go through my licences and reacquire all the purchases.

Good to hear. It sucks that you have to trawl through the list, but at least you can get them back.

[Zekiran]

Crazy Tiger eredeti hozzászólása:

Donesys eredeti hozzászólása:

Thank you for your help. I tried it with stardew and it opened up. I'll go through my licences and reacquire all the purchases.

Good to hear. It sucks that you have to trawl through the list, but at least you can get them back.

^^^This, I really am glad it wasn't more problematic.