Issue with Citrix Workspace

[kytrin]

Hi, apologies in advance if this is in the wrong spot. I'm not sure which forum is for software technical issues, so feel free to move if needed.

However, the reason for the post is I found a fairly problematic issue that might be affecting a number of folks and wanted to share what I found out about it.

To start, I bought a copy of The House of Da Vinci and couldn't play it. As soon as I hit play it would immediately crash with a crash log that said there was an access violation.

I won't go into the details of all my troubleshooting, but eventually I stumbled across a post that mentioned Citrix could be an issue. This puzzled me as I've had no problems having Citrix installed in the past, but I went ahead and uninstalled it, and lo and behold! All my games launched without a problem!

To further test, I went back and re-installed Citrix Workspace (because working from home is a thing right now) and immediately went back to crashing.

I checked if Citrix was running in any capacity and confirmed it was not. It wasn't even in any of my startup folders. The ONLY difference I can find is that the last Citrix Workspace update was on 3/24, and I hadn't launched any of my games since before then. So it seems there's something in the latest Citrix Workspace that's conflicting with Steam even when it's not actually open and doing something. It just has to be on the system for it to cause the Steam client to cry.

I'm not certain if this is affecting all games or not, the only ones I have via Steam are 3D puzzle games. However, given how many folks are working remotely at the moment and into the foreseeable future, I wanted to let people know before they went through all the hassle I just did. I don't know if there's any kind of fix for this either other than uninstalling Citrix Workspace, but I hope one can be found. Because uninstalling Citrix all the time is simply not practical at the present time.

Thanks, and stay safe y'all!
Kytrin

[cSg|mc-Hotsauce]

Have you tried posting this to the devs of Citrix Workspace to let them know?

[kytrin]

No I haven't. You're supposed to have a support agreement with them if you want to open up support chat or other technical assistance, which I don't, and if they have a general forum somewhere I've never seen it. I suppose technically I can call tech support, but something like this is bound to be a very minor issue for them currently, and I have no idea if I'd be charged for the call or not.

Given it impacts Steam and its users directly, I figured it was more prudent to alert Steam and the people here instead. Steam is in a far better position to talk to Citrix as a company than I am as an individual, and I wanted to save others the hassle of banging their heads against the wall in general, solution or not.

[cSg|mc-Hotsauce]

You don't have a Citrix account?

[kytrin]

My FIRM has a citrix account lol. I simply download the client and log into my firm remote portal like a good little drone. Even if I had the firm account information, which I don't, I am not about to cry to Citrix tech support about my personal Steam games in the firm's name. That would get me into all kinds of trouble.

[Crashed]

Originally posted by kytrin:

My FIRM has a citrix account lol. I simply download the client and log into my firm remote portal like a good little drone. Even if I had the firm account information, which I don't, I am not about to cry to Citrix tech support about my personal Steam games in the firm's name. That would get me into all kinds of trouble.

Is it by any chance possible to run your Citrix Workspace client in a virtual machine so it doesn't interfere with your main system?

[kytrin]

No. That's how I get to my virtual in the first place lol.

[kytrin]

Let me reiterate... I'm not trying to find a workaround. I have one already. It's obnoxious, but it does work 100% of the time. And I am perfectly capable of playing games outside of steam if I don't want to uninstall citrix, so it's not a whole lot of sweat off my back.

My point is that it's an issue Steam needs to be aware of, and do something about. It's also something Steam users need to be aware of given how many of us there are working remotely at the moment. Y'know, to stave off that tech support and forum screaming a bit?

[AmsterdamHeavy]

Sounds like a game issue to me.

Ive been using Citrix almost as long as Steam and its never caused an issue with any game Ive played.

[CitizenX3639]

So i have worked with citrix for close to a decade 2 things:

1. Make sure to goto settings and turn off Citrix at start up. Basically when you boot dont let it boot at start up.

2. Never have Citrix running if you are playing a game. Even when you log out it will still be running in the background. Simply right click in the bottom right of the screen, select citrix icon, and close.

Citrix is like a cancer and equivalent to a MS "update"

[Crashed]

Originally posted by CitizenX3639:

So i have worked with citrix for close to a decade 2 things:

1. Make sure to goto settings and turn off Citrix at start up. Basically when you boot dont let it boot at start up.

2. Never have Citrix running if you are playing a game. Even when you log out it will still be running in the background. Simply right click in the bottom right of the screen, select citrix icon, and close.

Citrix is like a ♥♥♥♥♥♥ and equivalent to a MS "update"

This is why I suggested using a virtual machine to "sandbox" the Citrix client from the rest of the system.

[Anonymous Helper]

Citrix and Unity based games don't get along.

[kytrin]

It's not the games. If it was just the one game that would be one thing, but it's all of them. And as I said before, Citrix is NOT running. It's not in my startup, and I don't have an active session.