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Even if a user only has a small problem relatively speaking, if it's the only problem they have it's the biggest problem they have and everyone gets upset about the biggest problem they have because it's the biggest problem they have. And "big" problems need to be addressed, immediately, now. Humans are kind of silly that way.
It's the "too big to fail" approach to business. Steam takes 30% cut of everything, which is HUGE, simply because it can and no one else can do anything about it. There is a reason companies are running to the terrible/underwhelming Epic platform: going from a 30% cut to 12% cut is millions and millions of dollars for them.
Virtually any other market would have been busted up in an anti-trust or something. Sure, competitors have always existed, in the same was small/also terrible ISPs exist to compete with Comcast: they just don't happen to serve your area :)
Steam certainly has done somethings right, but often years later than they should have been and took a lot of groaning/pushing to get it done. Things like refunds and review systems: good. Making it terrible/annoying the whole way through: bad. Dealing with customer support has been lackluster at best, yelling at a brick wall at worst. Trying to get a refund on something that lies outside the 2 week/2 hour system (e.g. the Overkill Pack from Payday 2) was instantly defaulted to a reject with no sure way to talk to an actual person (even if it could have actually been considered). Often their solutions to things are heavy handed, like the new review system. Let's make it harder to review bomb! That'll clearly improve everyone's game experience when they can't see the top rated reviews are highly controversial.
Eh.
I do understand that steam is the largest platform and one of if not the oldest so it can be considered the old guard in the face of its rivals, but i think alot of the flak comes from people jumping on hate bandwagons because its very easy to do.
Now i am aware steam does have problems but many of us here have grown up with steam and have seen the platform change and grow in many ways such as the forums, the community marketplace, trading cards and the like and as a result weve gotten used to the platform and it feels comfortable for us and our primary library of games is mostly on steam.
Another reason as to the flak steam gets could be down to what i class as "new hotness syndrome" where users jump to the next new things and then start slinging bile at the older software, a prime example i noticed with things was when discord became a thing and suddenly users of both skype and teamspeak jumped ship and never looked back. In steams case it's with the epic games store coming out of it shell in which because its new, users are jumping ship and giving steam flak for either no reason or for long harboured hatred for the platform.
I myself however am concerned with how things play out from now , because like many of us my games library is on steam and i do hope valve don't suddenly go under anytime soon due to lost consumer base or sudden epic buyout/under the table bribe.
Great points all. yes almost 'too big to fail' but honestly i'll side with steam, been shafted by too many overhyped game developers, screwy drm, etc etc. Definitely agree with Diamond - I am seriously entrenched. i simply appreciate the convenience of having all my games in one place and maintained. dread the idea of steam going away ... a lot of game investment from me. its a wait and see kind of thing i guess
Not only that .. they do not even communiate on their own damned service.. they take to reddit and the like..
I do not frequent those sites.. so I'm squat out of luck.
Just like the 400 updates I recieved yesterday with no warning. nice, considering I've offloaded most of my games onto externals, this was a true pain.
Always silence..
Agreed. The update thing was supposedly a change so that you don't need multiple different versions of .Net runtime etc. on a case by case basis for your games. Now it is a single consolidated folder in your Steam Directory.
That's an awesome change... but Valve didn't say a single thing about it and people freak out having 50+ updates of 0 bytes with no idea why. So they immediately think something is wrong or "Steam borked again!!!!11!!" with no idea it was a great QoL change lol.
What's the response time for Steam's "support" for an account issue?
https://store.steampowered.com/stats/support
2 hours to 2 days?
For comparison:
Origin: Has live chat. I've used it.
Uplay: Has live chat.
Blizzard: I've talked - literally talking on the phone - to their support for an account issue.
Steam is nowhere close to them for support.
Yeah this.
They do not engage with their customers except on the very basic levels. Which is okay to do that, but dont' get all butthurt when your customers decide to stop caring about you too.
I been here 13 years and they've been rubbing my butt raw past few years, now I'm actually wanting them to take a hit to the face. I have very little loyalty left for Steam/Valve.
Not to mention their abilities seem to have gone into the crapper.
SteamOS is a joke
Steam controller is probably the worst gaming hardware ever invented
Steamlink sucks massively
Not to mention the changes and bugs they've introduced just in the steam client itself, I think they've coasted far too long and forgotten what it's like to be hungry.
I don't want them to get run out of business or anything, but I think they need a good bloody lip.