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kyloev Dec 7, 2019 @ 7:26pm
Refund 2 Hour Help (SOLVED)
So, I recently bought cities skylines, for the second time. Originally, it was so bad on my Mac because I was dumb and downloaded too many mods. So I refunded it at like 115 minutes playtime.

Recently, I bought it again and unsubscribed all my mods. I looked all online and people were saying it worked on MacOS Catalina so I was happy. Unfortunately, it didn't. I hit launch, waited for 20 minutes, then did it again, never launched.

So because of this, I decided I want to refund my $30 again. Although, the time my game was not launching, I guess was counted as playtime and it now says "2 Hours". I know the refund policy is 2 hours and purhased within 14 days. Does this mean I cannot refund because it is 2 hours, but probably some minutes after that?
Last edited by kyloev; Dec 7, 2019 @ 7:57pm
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Originally posted by cSg|mc-Hotsauce:
No guarantee as all playtime is cumulative. A manual ticket is necessary.

Find the purchase... https://help.steampowered.com/en/wizard/HelpWithPurchase

Choose "I still have a question..."

Explain the entire issue carefully.

Hope for approval.

:qr:
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Showing 1-6 of 6 comments
kyloev Dec 7, 2019 @ 7:27pm 
Yes, I have the 64-bit Steam application.
#1
The author of this thread has indicated that this post answers the original topic.
cSg|mc-Hotsauce Dec 7, 2019 @ 7:30pm 
No guarantee as all playtime is cumulative. A manual ticket is necessary.

Find the purchase... https://help.steampowered.com/en/wizard/HelpWithPurchase

Choose "I still have a question..."

Explain the entire issue carefully.

Hope for approval.

:qr:
Last edited by cSg|mc-Hotsauce; Dec 7, 2019 @ 7:31pm
#2
kyloev Dec 7, 2019 @ 7:34pm 
Originally posted by cSg|mc-Hotsauce:
No guarantee as all playtime is cumulative. A manual ticket is necessary.

Find the purchase... https://help.steampowered.com/en/wizard/HelpWithPurchase

Choose "I still have a question..."

Explain the entire issue carefully.

Hope for approval.

:qr:
Im sorry can you explain this again? I dont really get what you are saying.
#3
Komrade Dec 7, 2019 @ 7:35pm 
Originally posted by kyloev:
Originally posted by cSg|mc-Hotsauce:
No guarantee as all playtime is cumulative. A manual ticket is necessary.

Find the purchase... https://help.steampowered.com/en/wizard/HelpWithPurchase

Choose "I still have a question..."

Explain the entire issue carefully.

Hope for approval.

:qr:
Im sorry can you explain this again? I dont really get what you are saying.
You aren't guarrenteed a refund. Playtime is for total playtime of the game regardless if you refunded it. Follow the instructions provided.
#4
kyloev Dec 7, 2019 @ 7:58pm 
UPDATE: The refund request was accepted in a very fast 30 minutes with no further action.
#5
Komrade Dec 7, 2019 @ 8:00pm 
Originally posted by kyloev:
UPDATE: The refund request was accepted in a very fast 30 minutes with no further action.
Nice. Might not want to try a third refund though. Lol
#6
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Date Posted: Dec 7, 2019 @ 7:26pm
Posts: 6
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