I lost all my tokens, can you reconsider Valve?

[Spirit Visage]

I kept my tokens from last sale, I had a lot of them, I wasn't sure what to buy so I didn't use them right away and right after the last daily mission, the store was abruptly closed, I though that at least they would carry on to the next sale like usual but they ain't even carrying over, they are gone.

This is very confusing, as the whole event didn't mention when the store would close, when coins would be gone, this was a very poorly made event,

Would it be possible to contact Valve and ask them to reconsider, to either let us carry over our coins or at least use them to purchase items from the last event with them? I feel this is very unfair and unprofessional, not the proper way for Valve to treat their customers.

[Brian9824]

Publicado originalmente por Azzazzel:

the old "are we there yet?" then...

and those steam responses of ours aren't quite the same...

Publicado originalmente por Azzazzel:

Thanks for your comments - we value feedback from the Steam community. I'm forwarding your comments on to the appropriate department.

Publicado originalmente por Spirit Visage:

We value feedback from the Steam community. I'm forwarding your suggestion that tokens carry over on to the appropriate department.

Close enough. Same generic non-response.

[Azzazzel]

Publicado originalmente por brian9824:

Publicado originalmente por Azzazzel:

the old "are we there yet?" then...

and those steam responses of ours aren't quite the same...

Publicado originalmente por Azzazzel:

Thanks for your comments - we value feedback from the Steam community. I'm forwarding your comments on to the appropriate department.

Publicado originalmente por Spirit Visage:

We value feedback from the Steam community. I'm forwarding your suggestion that tokens carry over on to the appropriate department.

Close enough. Same generic non-response.

Thank you for your valuable feedback, I will file your insight in a relevant place :)

[Start_Running]

Rmemeber kddies. Just a couple hours left to spend those tokens.
They do not carry over.
Spend them now, Otherwise you'll wind up like the OP

[cSg|mc-Hotsauce]

Publicado originalmente por Start_Running:

Rmemeber kddies. Just a couple hours left to spend those tokens.
They do not carry over.
Spend them now, Otherwise you'll wind up like the OP

And hold onto the link in post #71.

[Spirit Visage]

I spent all my 400 lunar tokens lol, but now waiting for them to reopen the winter holiday shop so I can spend those as well.

[Brian9824]

Publicado originalmente por Spirit Visage:

I spent all my 400 lunar tokens lol, but now waiting for them to reopen the winter holiday shop so I can spend those as well.

I suggest holding your breath and stomping your feet really loudly.

[Azzazzel]

Publicado originalmente por brian9824:

Publicado originalmente por Spirit Visage:

I spent all my 400 lunar tokens lol, but now waiting for them to reopen the winter holiday shop so I can spend those as well.

I suggest holding your breath and stomping your feet really loudly.

This is not an opportunity to engage in your breath play/ kinging fantasies brian!

[Start_Running]

Publicado originalmente por Azzazzel:

Publicado originalmente por brian9824:

I suggest holding your breath and stomping your feet really loudly.

This is not an opportunity to engage in your breath play/ kinging fantasies brian!

It's still more apt to yield positive results than what he's doing now. Objectively so.

[Azzazzel]

Publicado originalmente por Start_Running:

It's still more apt to yield positive results than what he's doing now. Objectively so.

How exactly are OP's chances 'objectively' improved by having a tantrum?...

[Fiona the Gamer]

Publicado originalmente por Spirit Visage:

I hope valve read this and give us an opportunity to redeem the tokens we lost when they abruptly closed the store.

I am sorry for the lost and the furstration, but rules are rules. Use it or lose it, because these tokens are temporary.

[Spirit Visage]

I hate valve, they refuse to let me spend the tokens I paid for.

[cSg|mc-Hotsauce]

Publicado originalmente por Spirit Visage:

I hate valve, they refuse to let me spend the tokens I paid for.

Skewed logic. You didn't buy tokens. You were rewarded token for adding funds to your account or making store purchases with non-wallet funds.

[Start_Running]

Publicado originalmente por Spirit Visage:

I hate valve, they refuse to let me spend the tokens I paid for.

It's not Valve's fault you put the cart in front of the horse.
The tokens were free gifts for buying stuff. At no point did you actually purchase or spend money on them.

[12347845]

no

[76561198407601200]

Publicado originalmente por Spirit Visage:

Publicado originalmente por brian9824:

ROFLMAO. Development does not talk to the end users. There is no way to contact them. The only point of contact between users and steam is support. That's not unique to steam at all, basically all companies operate that way.

Also I hate to break it to you but, thats the typical support response that is used to get rid of people who are annoying them. Development would have absolutely nothing to do with any decisions regarding this. It's marketing and/or sales. They just told you that to get rid of you so you'd stop bothering them.

Development doesn't talk to users? All companies operate that way? That's quite some lies you got there.

Not all, but some do. Developers in our company do not speak directly to the clients except the big wigs. The ones that ask to speak to development go through support first, which we end up resolving their issue, hence no need to speak to development. Development is busy working on software.