I've been refunding too many games? Is it wrong?

[Rykmentti]

We’ve issued the refund to your Steam wallet. The funds will be shown now as pending and will become available to spend within 7 days.

You’ve requested a significant number of refunds recently. Please keep in mind that refunds are not a method for trying out games. If we think the refund system is being misused we’ll decline to grant future refunds.

So I got this message for a first time.

It's not for trying out games? Umm... forgive me steam, for I have truly sinned.

I thought that this feature was meant to be used like that. I mean most of the games these days are released in broken or unfinished state and it's features like this that give me solace in that, I can try out a game without worrying about it being a scam or fraud because I can just refund it then.

Have I been wrong this whole time? Have I done something wrong? I mean you can put up a reason for you refund as "It's not fun" How can I not think that it's not a tool meant for trying out games?

[Wolf Knight]

you thought wrong. the refund policy is not for you to demo games. do more research before you buy

[B✪✪tsy]

No it is not for trying out games, refund is not a demo.

Anywho, I had this message once too. It's just a friendly hint that you as a customer need to know what you are buying before purchase and only use the refund option if there are technical issues or the game is not what you expected it would be.

[𝓵𝓲𝓵 𝓶𝓾𝓼𝓱]

i refunded atleast 30 games because i like to demo them havent had this message yet

[B✪✪tsy]

Originally posted by KiddSkrrt:

i refunded atleast 30 games because i like to demo them havent had this message yet

Thats because you are special.

[cSg|mc-Hotsauce]

1st warning.

Don't refund for a month or so.

[The End]

Originally posted by Rykmentti:

We’ve issued the refund to your Steam wallet. The funds will be shown now as pending and will become available to spend within 7 days.

You’ve requested a significant number of refunds recently. Please keep in mind that refunds are not a method for trying out games. If we think the refund system is being misused we’ll decline to grant future refunds.

So I got this message for a first time.

It's not for trying out games? Umm... forgive me steam, for I have truly sinned.

I thought that this feature was meant to be used like that.

It's not and now you know it, if you continue to do it, you might lose your ability to request refunds.

Use Youtube, google, forums and reviews to do better research before buying, you have all the tools in front of you.

[Zekiran]

No refund policy has ever been "for demoing things".

It's for products that are defective, inappropriate for your own use, or otherwise not able to be played properly on the specific computer/system you have. Never has in any way been for 'figuring out if you like it'.

That's what watching let's plays, reading and watching reviews, and doing your diligence as a consumer is for.

[Rykmentti]

Phew, I thought reading the steam store page, forums and reviews was enough. I guess I was wrong. I'll be more careful in the future.

Then again... Why is there a reason for a refund that "It's not fun" It kind of implies that you can refund the game if it's not fun? Or am I wrong?

[Zekiran]

It does say specifically that.

It has never, ever, said "you can demo with this!"

They are very different things.

[The End]

Originally posted by Rykmentti:

Then again... Why is there a reason for a refund that "It's not fun" It kind of implies that you can refund the game if it's not fun? Or am I wrong?

You forgot to read this.

ABUSE
Refunds are designed to remove the risk from purchasing titles on Steam—not as a way to get free games. If it appears to us that you are abusing refunds, we may stop offering them to you. We do not consider it abuse to request a refund on a title that was purchased just before a sale and then immediately rebuying that title for the sale price.

https://store.steampowered.com/steam_refunds/

[Radene]

Originally posted by Zekiran:

Never has in any way been for 'figuring out if you like it'.

The refund FAQ clearly states that "not liking the game" is a valid reason to refund.

And fails to state that "No, you're not actually supposed to use this as a demo tool".

Sure, it does state that "If we discover that you have been abusing refunds yadda yadda". But it doesn't clearly state what "abuse of refunds" is, so basically that means "Oh there are rules we won't tell you, but we'll still whack you if we feel you break them." Sounds like a completely fair game.

I get it, if they state it clearly, then there will be clever people who abuse the system by staying just below the radar.

But if it's stated vaguely, we get...well, this kind of thread every now and then.

Clearly this is all made with our interests in mind, after all our overlords are benevolent and only wish us good.

Honestly I just wish they'd say something like "Okay, you get two refunds/as many refunds that add up to no more than X $/€/CHF per year, and after that we won't even look at your request". Then all we'd get would be the regular "the limits are too tight" thread, but those, as we all know, we'd get anyway, so ceteris paribus.

[Smash Palace]

Either bring back demo's or change the refund policy. You've played over 2hrs but are under Xhrs so you only get a part payment back, not hard to do.
How does anyone get a 'feel' for a game in 2hrs is beyond me, thats why i pay no attention to 'reviews' of people who have less than 10hrs in any game.

[Zekiran]

Originally posted by Smash Palace:

Either bring back demo's or change the refund policy. You've played over 2hrs but are under Xhrs so you only get a part payment back, not hard to do.
How does anyone get a 'feel' for a game in 2hrs is beyond me, thats why i pay no attention to 'reviews' of people who have less than 10hrs in any game.

Then ask the developers of the games you'd want to demo. Because this isn't on Steam to do.

[cSg|mc-Hotsauce]

Originally posted by Smash Palace:

Either bring back demo's...

Up to the game devs. Bug them for one.

And there are plenty of them out there.

[Zekiran]

Originally posted by Radene:

Originally posted by Zekiran:

Never has in any way been for 'figuring out if you like it'.

The refund FAQ clearly states that "not liking the game" is a valid reason to refund.

And fails to state that "No, you're not actually supposed to use this as a demo tool".

It says directly above that:

Please keep in mind that refunds are not a method for trying out games.

This is information that is absolutely everywhere. It should never be assumed that a refund policy exists *to demo things*.

Not for wearing pants, not for a toaster, not for video games.