Do Steam reimburse wallet funds lost from an account hacking? :(

[Congress Tart]

So I was hacked tonight and lost a few hundred, every Steam users worst nightmare. Will Steam help me? I've already sent information to Steam Support, though I'm yet to hear back.

[J4MESOX4D]

........ の投稿を引用：

Interesting point, the email is: [e-mail]

The official Steam automated service email is [e-mail]

You also have a site linked to phishing in your name history.

Users are responsible for their account security at all times and if you put yourself at risk through 3rd party means, there's nothing Valve can do and they are not responsible for these actions of users. Not all fraud incidents have a satisfactory resolution for the victim.

[Congress Tart]

J4MESOX4D の投稿を引用：

........ の投稿を引用：

Interesting point, the email is: [e-mail]

The official Steam automated service email is [e-mail]

You also have a site linked to phishing in your name history.

Users are responsible for their account security at all times and if you put yourself at risk through 3rd party means, there's nothing Valve can do and they are not responsible for these actions of users. Not all fraud incidents have a satisfactory resolution for the victim.

The URL for the link is secure like I said, and is the URL for Steam Support so it's legitimate. If it was a phish it wouldn't not work > then I get hacked > then it works. To says users are solely responsible means Steam have no obligation to protect their customers data, which would be illegal under EU law. They have received part of my stolen money as they take a nice fat fee from each market purchase, and are therefore complicit if they're not willing to return it. You can't consent to a purchase and the terms it brings with it when you didn't make it.

Regarding ♥♥♥♥♥♥♥, it's not a phishing site as I've had my items returned to me from it, and it complies with EU law. If I find they have sold my data however, I will sue them too and they will be shut down. If you have evidence it's a phishing site do contact me.

[J4MESOX4D]

........ の投稿を引用：

J4MESOX4D の投稿を引用：

The official Steam automated service email is [e-mail]

You also have a site linked to phishing in your name history.

Users are responsible for their account security at all times and if you put yourself at risk through 3rd party means, there's nothing Valve can do and they are not responsible for these actions of users. Not all fraud incidents have a satisfactory resolution for the victim.

The URL for the link is secure like I said, and is the URL for Steam Support so it's legitimate. If it was a phish it wouldn't not work > then I get hacked > then it works. To says users are solely responsible means Steam have no obligation to protect their data, which would be illegal under EU law. They have received part of my stolen money as they take a nice fat fee from each market purchase, and are therefore complicit if they're not willing to return it. You can't consent to a purchase and terms it brings with it when you didn't make it.

Regarding ♥♥♥♥♥♥♥, it's not a phishing site as I've had my items returned to me from it, and it complies with EU law. If I find they have sold my data however, I will sue them too and they will be shut down. If you have evidence it's a phishing site do contact me.

Use 3rd party sites at your own risk as always - they don't offer link-masking like Valve does or pre-warnings on leaving to a malicious URL. You need to work out where you went wrong. Valve provide adequate security with 2FA and if you allow that to become compromised through malware or giving away your credentials unwittingly, that's your responsibility ultimately.

[Congress Tart]

J4MESOX4D の投稿を引用：

........ の投稿を引用：

The URL for the link is secure like I said, and is the URL for Steam Support so it's legitimate. If it was a phish it wouldn't not work > then I get hacked > then it works. To says users are solely responsible means Steam have no obligation to protect their data, which would be illegal under EU law. They have received part of my stolen money as they take a nice fat fee from each market purchase, and are therefore complicit if they're not willing to return it. You can't consent to a purchase and terms it brings with it when you didn't make it.

Regarding ♥♥♥♥♥♥♥, it's not a phishing site as I've had my items returned to me from it, and it complies with EU law. If I find they have sold my data however, I will sue them too and they will be shut down. If you have evidence it's a phishing site do contact me.

Use 3rd party sites at your own risk as always - they don't offer link-masking like Valve does or pre-warnings on leaving to a malicious URL. You need to work out where you went wrong. Valve provide adequate security with 2FA and if you allow that to become compromised through malware or giving away your credentials unwittingly, that's your responsibility ultimately.

Steam's fraud prevention failed and is therefore far from ''adequate''. The link is https://help.steampowered.com/en/wizard/HelpUnauthorizedLogin for anyone interested in the legitimacy of my claims.

[J4MESOX4D]

........ の投稿を引用：

J4MESOX4D の投稿を引用：

Use 3rd party sites at your own risk as always - they don't offer link-masking like Valve does or pre-warnings on leaving to a malicious URL. You need to work out where you went wrong. Valve provide adequate security with 2FA and if you allow that to become compromised through malware or giving away your credentials unwittingly, that's your responsibility ultimately.

Steam's fraud prevention failed and is therefore far from ''adequate''. The link is https://help.steampowered.com/en/wizard/HelpUnauthorizedLogin for anyone interested in the legitimacy of my claims.

No. You failed - either you gave away your credentials or allowed them to be externally phished. It's one or the other. Steam did not allow your login name, password and 2FA (external email or seperate device ENTIRELY) to be brached as it's technically impossible. You need to work out when you went wrong instead of passing the buck. Using potentially unsafe 3rd party sites without any security is just one of possibly many mistakes.

[Wolfpig]

........ の投稿を引用：

The URL for the link is secure like I said, and is the URL for Steam Support so it's legitimate.

I saw in the past phishing mails which added real existing urls into (mostly the whole disclaimer stuff and so) it so that the not so real link does not show itself so obvious

They have received part of my stolen money as they take a nice fat fee from each market purchase, and are therefore complicit if they're not willing to return it. You can't consent to a purchase and the terms it brings with it when you didn't make it.

That is partly wrong.
Valve already had your money at the time you charged your steam wallet.
Valve does not gain any more money from market sales (as the money is already in their hands).
The Fee Valve takes from market sales is only there to reduce the amount of Steam Wallet funds....otherwise the theoretical situation could happen that all market sales are made with already existing steam wallet money and no one would need to charge up money onto Steam.

[Congress Tart]

Wolfpig の投稿を引用：

........ の投稿を引用：

The URL for the link is secure like I said, and is the URL for Steam Support so it's legitimate.

I saw in the past phishing mails which added real existing urls into (mostly the whole disclaimer stuff and so) it so that the not so real link does not show itself so obvious

They have received part of my stolen money as they take a nice fat fee from each market purchase, and are therefore complicit if they're not willing to return it. You can't consent to a purchase and the terms it brings with it when you didn't make it.

That is partly wrong.
Valve already had your money at the time you charged your steam wallet.
Valve does not gain any more money from market sales (as the money is already in their hands).
The Fee Valve takes from market sales is only there to reduce the amount of Steam Wallet funds....otherwise the theoretical situation could happen that all market sales are made with already existing steam wallet money and no one would need to charge up money onto Steam.

The URL is secure and links directly to their site, so there's not much else to say about that.

If by charged you mean adding funds, I never added funds, they came from a market sale I made prior to being hacked.

[Congress Tart]

Wolfpig の投稿を引用：

........ の投稿を引用：

The URL for the link is secure like I said, and is the URL for Steam Support so it's legitimate.

I saw in the past phishing mails which added real existing urls into (mostly the whole disclaimer stuff and so) it so that the not so real link does not show itself so obvious

They have received part of my stolen money as they take a nice fat fee from each market purchase, and are therefore complicit if they're not willing to return it. You can't consent to a purchase and the terms it brings with it when you didn't make it.

That is partly wrong.
Valve already had your money at the time you charged your steam wallet.
Valve does not gain any more money from market sales (as the money is already in their hands).
The Fee Valve takes from market sales is only there to reduce the amount of Steam Wallet funds....otherwise the theoretical situation could happen that all market sales are made with already existing steam wallet money and no one would need to charge up money onto Steam.

What you're saying doesn't make sense. If you add £10 real world money into your Steam wallet, those funds are still yours until you spend them. If you buy something for £10, the seller doesn't receive that full amount, part of it is took by Valve, which is how they make so much money.

[Rascal]

........ の投稿を引用：

Wolfpig の投稿を引用：

I saw in the past phishing mails which added real existing urls into (mostly the whole disclaimer stuff and so) it so that the not so real link does not show itself so obvious




That is partly wrong.
Valve already had your money at the time you charged your steam wallet.
Valve does not gain any more money from market sales (as the money is already in their hands).
The Fee Valve takes from market sales is only there to reduce the amount of Steam Wallet funds....otherwise the theoretical situation could happen that all market sales are made with already existing steam wallet money and no one would need to charge up money onto Steam.

What you're saying doesn't make sense. If you add £10 real world money into your Steam wallet, those funds are still yours until you spend them. If you buy something for £10, the seller doesn't receive that full amount, part of it is took by Valve, which is how they make so much money.

Let us know how it goes in civil court arguing that valve are responsible for the links you click, or the programs you inadvertently install onto your system.
Follow steams trade rules, use the provided mechanics and you can't go wrong. Anything else you have done, including using 3rd patry sites, is not valves responsability.

[Wolfpig]

........ の投稿を引用：

What you're saying doesn't make sense. If you add £10 real world money into your Steam wallet, those funds are still yours until you spend them. If you buy something for £10, the seller doesn't receive that full amount, part of it is took by Valve, which is how they make so much money.

And Steam still has your money at the time you exchange your money for store credits.
How they handle it after it is already on their account does not matter in that case.

[Washell]

........ の投稿を引用：

I will be going to the police anyway if Steam don't help me, fraud is no joke and any would be hackers reading this should think twice.

Since this is a digital equivalent of having your wallet picked from your pocket (where a bank or insurance company won't help you either), that would be the correct step. The only way in both cases to get your money is for the perpetrator to get caught and made to pay you back.

As for the would be hackers, they're doing this because due to the international nature of the internet and the low value of the crimes, it's a decent income with virtually no risk of getting caught. Still, it *is* important for each and every instance to be reported and thus included into the statistics to highlight the scale of the problem and the need to tackle this internationally.

[Congress Tart]

Washell の投稿を引用：

........ の投稿を引用：

I will be going to the police anyway if Steam don't help me, fraud is no joke and any would be hackers reading this should think twice.

Since this is a digital equivalent of having your wallet picked from your pocket (where a bank or insurance company won't help you either), that would be the correct step. The only way in both cases to get your money is for the perpetrator to get caught and made to pay you back.

As for the would be hackers, they're doing this because due to the international nature of the internet and the low value of the crimes, it's a decent income with virtually no risk of getting caught. Still, it *is* important for each and every instance to be reported and thus included into the statistics to highlight the scale of the problem and the need to tackle this internationally.

Well said. Since I've told Steam who hacked/was complicit in hacking me, I hope they do the right thing and return my property.

[Congress Tart]

Rascal の投稿を引用：

........ の投稿を引用：

What you're saying doesn't make sense. If you add £10 real world money into your Steam wallet, those funds are still yours until you spend them. If you buy something for £10, the seller doesn't receive that full amount, part of it is took by Valve, which is how they make so much money.

Let us know how it goes in civil court arguing that valve are responsible for the links you click, or the programs you inadvertently install onto your system.
Follow steams trade rules, use the provided mechanics and you can't go wrong. Anything else you have done, including using 3rd patry sites, is not valves responsability.

You may have a point, though Steam could be doing more. Why do they allow third party sites to exist, if they violate trade rules? The accounts such sites use should be banned, should they not? Writing a law and not enforcing it is idiotic. Also, If Steam weren't so greedy and people could sell items they've bought for real money, such sites wouldn't exist.

+ I've no programs installed, so that's isn't what compromised my info. It's not their responsibility for what I click on no, but when their security systems fail (providing dead links to safeguard your account), that IS their fault.

[Crazy Tiger]

I don't like hackers の投稿を引用：

Well said. Since I've told Steam who hacked/was complicit in hacking me, I hope they do the right thing and return my property.

They won't, account security is up to users to maintain.

I don't like hackers の投稿を引用：

You may have a point, though Steam could be doing more. Why do they allow third party sites to exist, if they violate trade rules? The accounts such sites use should be banned, should they not? Writing a law and not enforcing it is idiotic. Also, If Steam weren't so greedy and people could sell items they've bought for real money, such sites wouldn't exist.

Because the people who want to sell those items for real cash aren't greedy? It's actually the other way around, if people wouldn't be so greedy, those sites wouldn't exist.

Valve has always maintained that they only support and cover trades within the system. Anybody going outside of that system is at their own risk, as it should be.

I don't like hackers の投稿を引用：

It's not their responsibility for what I click on no, but when their security systems fail (providing dead links to safeguard your account), that IS their fault.

Again, it's not their security systems that are at fault, it's users that are at fault. And they always point towards Steam to shift blame and responsibility away from themselves.

[Count_Dandyman]

I don't like hackers の投稿を引用：

Rascal の投稿を引用：

Let us know how it goes in civil court arguing that valve are responsible for the links you click, or the programs you inadvertently install onto your system.
Follow steams trade rules, use the provided mechanics and you can't go wrong. Anything else you have done, including using 3rd patry sites, is not valves responsability.

You may have a point, though Steam could be doing more. Why do they allow third party sites to exist, if they violate trade rules? The accounts such sites use should be banned, should they not? Writing a law and not enforcing it is idiotic. Also, If Steam weren't so greedy and people could sell items they've bought for real money, such sites wouldn't exist.

Valve don't allow 3rd party sites to exist they just aren't some all powerful entity capable of shutting down any site that goes against what they want to allow and Valve do everything they can to shut down accounts involved in scams but they can't just shut down any account without a good reason.