Can't seem to buy anything :: Steam Discussions

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Hobie Dec 29, 2018 @ 9:06pm

Can't seem to buy anything

I've now tried to purchase two games and it lets me add to cart, then when I go to click "Purchase for myself", it doesn't proceed beyond that. I've tried logging in and out, rebooting... Still nothing.

I'd kind of like to be able to actually purchase something

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Originally posted by Winged One:

Originally posted by Captain Electric ⚡:
Originally posted by theseraph1:
have you tried the steps I listed above? while I never had the purchasing issue, I was able to make a sizable purchase this morning, and two people have reported to resolution steps I posted resolved their issue

Unfortunately, this did not work. Deleted the cache and even cookies from the Steam client, as well as Chrome, and restarted. I can see in my bank account that Steam has my money, but I cannot access my purchase. Twenty hours now with no resolution or communication.

My brother suggested asking for a refund and then retrying my purchase, but I'm worried that with Steam's payment system in its already broken state, that might only add more complication to getting my issue resolved.

you have to cancel the processing purchase first, once doing so funds will be released back to the payment card issued (the funds aren't even initially removed from the card, the exact length varries from card to card but for usually at least 24 hours it is in a "posted" state which means while the charge is showing on your card, your bank has yet to actually deduct it, this is a security measure to protect against fraudulent online purchases, so any cancel or refund within that "posted" phase will be instant as the funds were never removed yet as far as the bank is concerned)..

once you cancel the pending purchase, do the steps

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Showing 1-15 of 166 comments

Synthne Coba Dec 29, 2018 @ 9:16pm

omg same thing is happening to me. i thought it was just my computer or internet acting up. i even tried to go through support but there are no options for what is happening

Harlin Dec 29, 2018 @ 9:16pm

Same here, issued a ticket and support said that I should enter in contact with the payment company... All of them?! It's crazy... trying to spend money but looks like steam don't want my money :P

Synthne Coba Dec 29, 2018 @ 9:22pm

i have money in my wallet that i was wanting to use up. so them saying that was completely stupid cause it has absolutely nothing to do with the payment company. especially if it doesnt let you proceed past the "purchase for self" or "as a gift" option

Nobodie Dec 29, 2018 @ 9:28pm

I was having the same issue with the store, and came here to see if it was a global issue. I even tried logging in from a browser to make my purchase, and had the same issue there as well.

Last edited by Nobodie; Dec 29, 2018 @ 9:29pm

DecoyZoltan Dec 29, 2018 @ 9:29pm

Getting the same error, through it was just myself as well. Can't add funds, payment methods or anything.

Synthne Coba Dec 29, 2018 @ 9:30pm

mine finally went through. its very slow apparently

bone slaw Dec 29, 2018 @ 9:30pm

same issue. maybe they are updating or changing something??

Harlin Dec 29, 2018 @ 9:30pm

Originally posted by Nobodie:
I was having the same issue with the store, and came here to see if it was a global issue. I even tried logging in fromt a browser to purchase from the store, and have the same issue there as well.

I did that too...

Peter Pilcher Dec 29, 2018 @ 9:34pm

Having the same problem. Paypal wouldn't work, kept pressing it, it would buffer then say an error. Tried with mastercard and it kinda went through and it's in my library now but says I haven't purchased it. Still in the process of verifying the purchase

Netbad Dec 29, 2018 @ 9:36pm

The same problem and now Steam has blocked my purchases for repeated attempts to pay for the purchase.

#10

DanceyMandy Dec 29, 2018 @ 9:37pm

Is this "the button not working club"?

#11

s Dec 29, 2018 @ 9:38pm

same here, I cannot add funds to my wallet, and now I have try again in awhile it says

#12

Fjori Dec 29, 2018 @ 9:42pm

My fiance, his brother, and myself are all having this issue as well. Thought it might have been an internet issue or something with his brother's computer, but then we tested and confirmed it doesn't work for us either (We're wired to the router and he's on wifi)

#13