Can't add payment method to my account

All Discussions > Steam Forums > Steam Discussions > Topic Details

This topic has been locked

Sorceress Dec 4, 2018 @ 5:22am

Can't add payment method to my account

I'm not trying to purchase anything, just trying to add my credit card I used countless times before. Yet every time I try to add it it says purchase can't be completed. I'm not trying to purchase anything, just want to store a credit card I used before!

< >

Showing 1-15 of 16 comments

ReBoot Dec 4, 2018 @ 5:27am

Don't. Instead, use if the next time you want to buy something.

Sorceress Dec 4, 2018 @ 5:28am

Originally posted by ReBoot:
Don't. Instead, use if the next time you want to buy something.

Not an option.

TheFoxPlayer Dec 4, 2018 @ 6:56am

Originally posted by Sorceress:
Originally posted by ReBoot:
Don't. Instead, use if the next time you want to buy something.

Not an option.

Why not?

Sorceress Dec 4, 2018 @ 9:34am

Because
1) Steam won't add my card
2) it's convienent

cSg|mc-Hotsauce Dec 4, 2018 @ 9:38am

Contact the payment provider.

Sorceress Dec 5, 2018 @ 2:22am

Originally posted by cSg|mc-Hotsauce:
Contact the payment provider.

:qr:

I did it just now. Everything is fine.
Now, I want to contact steam, because it's clearly a steam issue. I browse steam help interface & I didn't find a way to complain.

fox.mr Dec 5, 2018 @ 2:42am

能说人话吗

Dr.Shadowds 🐉 Dec 5, 2018 @ 2:57am

You're trying to add the payment option here right?
https://store.steampowered.com/checkout/?purchasetype=updatebillinginfo

If so ensure you correctly enter everything in, any mistakes will cause an error as it has to match whatever your credit card is, that incude Card number, Expiration date. First name, Last name, Billing address, if 2nd address add that as well or leave blank if none, country, city, zip / postal code, and add phone number if you have one on your steam account. If you don't put the full details that the credit card shows on their end it just come back as an error as Steam trying to make sure it matches all the way.

Another option is just use Paypal.

I would suggest contact Steam if your dead set on adding your credit card, and keep on getting payment errors.
https://help.steampowered.com/en/wizard/HelpAccountDataQuestion

Sorceress Dec 5, 2018 @ 3:01am

Thank you, Shadowds, link you provided with steam help questionare, is the link I have been looking for.

yoshimoshi Sep 26, 2021 @ 7:58pm

im haing the same problem and none of these things worked. still says purchase incomeplete or whatever

#10

MoJMoV Mar 23, 2022 @ 3:06pm

My payment method WAS on my account. But one day, I tried purchasing something but it wouldn't let me. Now, it doesn't let me re-add my card. And I can't make any purchases at all.

#11

JVC Mar 24, 2022 @ 1:58am

Originally posted by MoJMoV:
My payment method WAS on my account. But one day, I tried purchasing something but it wouldn't let me. Now, it doesn't let me re-add my card. And I can't make any purchases at all.

Your account claims that you live in Congo. If your credit card isn't issued there, that's probably the reason.

#12

shunter48 Jun 27, 2023 @ 6:24am

Originally posted by Sorceress:
Originally posted by cSg|mc-Hotsauce:
Contact the payment provider.

:qr:

I did it just now. Everything is fine.
Now, I want to contact steam, because it's clearly a steam issue. I browse steam help interface & I didn't find a way to complain.

I have the exactly the same issue. Bank says it not an issue there end. Steams redirect to tge Bank authority page. Seems to be the issue.

#13