Discord / Steam/ Internet problem (probably not uncommon)

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rango May 8, 2019 @ 12:57pm

Discord / Steam/ Internet problem (probably not uncommon)

(TL:DR, Brand new computer, Steam and Discord don't connect / drop connection as soon as I run a game, and the servers on the games dont show up / can't connect to servers)
Hey friends,
I just bought an MSI GF63 8RD and I downloaded Discord shortly after Steam off of Chrome, just after downloading Chrome itself when the setup was finished. Now here's my problem; My Discord call connection / server connection either turns red, or disconnects all together and attempts connection in orange as soon as I launch a game, and I've noticed this with Steam too. Once the game window pops up, both my Discord and Steam Friends loses connection, and all attempts to reconnect result in failure. I've ALSO noticed that in addition to the outside apps, in-game, the server lists and connections simply do not load. I've only downloaded Unturned and SCP: Secret Laboratory, and on both, none of the servers show up in the multiplayer tab.
I don't think this is an internet issue, because I have a great connection when it comes to E-Mail, surfing, Netflix, and even a web connection speed test. The only time Discord and Steam "work properly" is if a game isn't running.
If anyone has any tips or fixes please let me know, I'd hate to have to return this computer because I like it very much.

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Showing 1-9 of 9 comments

Raiden May 8, 2019 @ 1:19pm

Hard to tell without proper diagnosis, have you tried using LAN cable? It could be a faulty wifi card. And make sure you have proper drivers first. I own an MSI laptop as well.

Last edited by Raiden; May 8, 2019 @ 1:20pm

rango May 8, 2019 @ 1:20pm

Originally posted by Shoukaku:
Hard to tell without proper diagnosis, have you tried using LAN cable? It could be a faulty wifi card. And make sure you have proper drivers first.

What kinds of drivers would those be? This is a brand new computer I don't think its faulty

rango May 8, 2019 @ 1:22pm

Originally posted by Shoukaku:
Hard to tell without proper diagnosis, have you tried using LAN cable? It could be a faulty wifi card. And make sure you have proper drivers first. I own an MSI laptop as well.

I think its an issue with my ISP, because i connected to my mobile hotspot on my phone and was full able to join and play on a server.........

Raiden May 8, 2019 @ 1:22pm

Originally posted by katze:
Originally posted by Shoukaku:
Hard to tell without proper diagnosis, have you tried using LAN cable? It could be a faulty wifi card. And make sure you have proper drivers first.
What kinds of drivers would those be? This is a brand new computer I don't think its faulty

MSI's budget laptop line has QC issue, I wouldn't be surprised if it's faulty even if it's brand new, my keyboard broke after 4 months. Just google the model name of your laptop, there should be a page of your laptop on MSI website that lets you download all the drivers needed.

Raiden May 8, 2019 @ 1:23pm

Originally posted by katze:
Originally posted by Shoukaku:
Hard to tell without proper diagnosis, have you tried using LAN cable? It could be a faulty wifi card. And make sure you have proper drivers first. I own an MSI laptop as well.
I think its an issue with my ISP, because i connected to my mobile hotspot on my phone and was full able to join and play on a server.........

Do you have any other device to verify? If it's really ISP issue then the Steam forum can't help sadly, you'd have to contact them directly.

rango May 8, 2019 @ 1:39pm

Originally posted by Shoukaku:
Originally posted by katze:
I think its an issue with my ISP, because i connected to my mobile hotspot on my phone and was full able to join and play on a server.........
Do you have any other device to verify? If it's really ISP issue then the Steam forum can't help sadly, you'd have to contact them directly.

So i tried pulling the plug on my wifi to reset it and now im playing on a server with a friend.... i think its definetly a modem issue but thanks for all your help ill aslo contatct msi support to see what they say

rango May 8, 2019 @ 1:39pm

Originally posted by katze:
Originally posted by Shoukaku:
Do you have any other device to verify? If it's really ISP issue then the Steam forum can't help sadly, you'd have to contact them directly.
So i tried pulling the plug on my wifi to reset it and now im playing on a server with a friend.... i think its definetly a modem issue but thanks for all your help ill aslo contatct msi support to see what they say

LMAO as i added this comment, I lost all connections to everything, steam, game, everything