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They don't owe you anything.
You don't seem to understand justified loss.
Valve has no say in IF a game uses the SteamDRM wrapper or not. That is on the game dev alone.
It sounds more like a bug. I see no difference in GPU usage at all.
That also has nothing to do with Steam. If the game is using that memory then its the game developers issues. It's not their software.
RAM =/= GPU DRAM
That should not prevent you from playing the game without any issues, as you still have 70% of unused ram by that calculation....
A program can use 100 MB of ram and STILL affect the whole lot of performance... -.- Ram doesnt just mean "You can run multiple programs/games at once"...
You said the game is taking more memory. The game and the library are two totally seperate applications.
So unless your OP was completely wrong and you didn't explain your issue correctly at all the only one who is daft is you.
If the torchlight exe is all of a sudden taking more memory then that has nothing to do with the steam UI taking more memory.
please send support ticket + let me know what they said
hahahahahahahaha