rubywarrior1 Aug 30, 2019 @ 5:42pm
Steam tries to download games every time I restart steam.
What is going on here. Every time I start up steam it tries to re-download Ark, I already have the game on my drive, but steam won't acknowledge that it is there even when I do a browse and then start the game. it starts up, but apparently steam is too stupid to see the game is already and has been in the list. who did what to the steam program to mess it up so badly? And now steam will NOT save my password, I have to re-enter it every time I start up steam.. who broke the program? and why?
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Showing 1-15 of 15 comments
Sam.Tovar Aug 30, 2019 @ 5:46pm 
Originally posted by rubywarrior1:
What is going on here. Every time I start up steam it tries to re-download Ark, I already have the game on my drive, but steam won't acknowledge that it is there even when I do a browse and then start the game. it starts up, but apparently steam is too stupid to see the game is already and has been in the list. who did what to the steam program to mess it up so badly? And now steam will NOT save my password, I have to re-enter it every time I start up steam.. who broke the program? and why?
well it dose not happen to me.
cSg|mc-Hotsauce Aug 30, 2019 @ 6:14pm 
For the game appearing uninstalled... Installed games are appearing as uninstalled

For the auto login...

1. Check the "save your login info" in the login screen.

2. Also uncheck "don't save account credentials..." in your settings under Steam > Settings > Account.

3. Log out.

4. Log back in entering all the info minus the account name again.

5. Log out.

Check... Log back in to see if it was done correctly.

:qr:
rubywarrior1 Aug 30, 2019 @ 6:22pm 
login thing did NOT work. oh well, steam just sucks until they fix it right.
rubywarrior1 Aug 30, 2019 @ 6:34pm 
as for the other, it does NOT work. steam has downloaded ARK ten times now.. I even re installed steam completely, and it's still fubared up. HEY Steam, fix your program properly.. and then let me know when you finally fix it the right way..
Smash Palace Aug 30, 2019 @ 6:39pm 
You do know you can go to the properties of the game and set it to "only update when i play".
rubywarrior1 Aug 30, 2019 @ 6:50pm 
it's NOT updating, it's re downloading the whole game.. weird...
McGillicutti Aug 30, 2019 @ 10:31pm 
To the OP:

I'd put in a support ticket!

I am not having any of the problems you are indicating.

If it were happening to me and nothing anyone told you here is working....

-- scan for viruses/malware

-- run any registry and or file fixing programs you have.

You want to make sure it's nothing like this as soon as possible.

-- Consider any changes, updates you made to anything on your system, driver etc., and roll em back.

If it still doesn't work....

-- Uninstall and reinstall Steam

And if that doesn't work, by then Steam Support will have probably replied and you can then tell them everything you did that didn't work, or that the issue is fixed if it is.

Of the things mentioned above, the most important is to make sure your system isn't infected somehow.

2nd is that you don't have some update or driver that is corrupted and may corrupt other things on your sysstem.

The uninstall and reinstall of Steam is after making sure that doing so won't mess up anything else on your system.

If you're sure after virus/malware scans and registry checking that everything is okay, you may want to make an image backup of the system to another drive if you can before the uninstall/reinstall of Steam.

Just some ideas and suggestions of what to look into before just assuming everything is fine and it's just Steam. It could be but it's worth knowing if it's not.
cSg|mc-Hotsauce Aug 31, 2019 @ 6:50am 
Originally posted by McGillicutti:
To the OP:

I'd put in a support ticket!.

Why is your very first step in your posts to contact support?

Something on his PC is most likely deleting Steam's cookies for his login.

For the game issue, 99% of the time, it is the user incorrectly exiting Steam.

:qr:
Smash Palace Aug 31, 2019 @ 9:58am 
Considering the amount of posts about games suddenly being redownloaded because steam isn't recognising the fact that they are already installed, i'd say contacting support is the best option.
Not exiting steam properly shouldn't make a blind bit of difference. I get a BSOD every now and then and that requires a full reboot, doesn't mean steam just suddenly decides to download all my games again cause it didn't exit properly.
cSg|mc-Hotsauce Aug 31, 2019 @ 10:11am 
Originally posted by Smash Palace:
Considering the amount of posts about games suddenly being redownloaded because steam isn't recognising the fact that they are already installed, i'd say contacting support is the best option.
Not exiting steam properly shouldn't make a blind bit of difference. I get a BSOD every now and then and that requires a full reboot, doesn't mean steam just suddenly decides to download all my games again cause it didn't exit properly.

To ensure that you do not encounter this issue, always allow Steam to close properly when shutting down your computer. Allowing Windows to force Steam to close when it is writing to a hard drive may cause Steam library and installation information to become corrupted.

Installed games are appearing as uninstalled

:qr:
rubywarrior1 Aug 31, 2019 @ 10:51am 
hotsauce has it right, it should NOT make a diff how steam was shut down.. this problem only happened with the latest steam update. it erased all of my cookies but did not clear out the download cache. and it still downloads games every time I restart steam. steam is kaput/broken/fubared/lousy-broken. and steam support sucks. takes too long for a response, had a ticket in two yrs ago, still waiting for a response, lol... steam support, what a joke. that is why I am here on the forum. duh. oh well, every time i want to play ark, i guess i'll just have to wait twelve hours while it downloads "again", and then play for my one hour a day.
McGillicutti Aug 31, 2019 @ 12:15pm 
Originally posted by cSg|mc-Hotsauce:
Originally posted by McGillicutti:
To the OP:

I'd put in a support ticket!.

Why is your very first step in your posts to contact support?

Something on his PC is most likely deleting Steam's cookies for his login.

For the game issue, 99% of the time, it is the user incorrectly exiting Steam.

:qr:

Answer was made by someone else:

Originally posted by Smash Palace:
Considering the amount of posts about games suddenly being redownloaded because steam isn't recognising the fact that they are already installed, i'd say contacting support is the best option.
Not exiting steam properly shouldn't make a blind bit of difference. I get a BSOD every now and then and that requires a full reboot, doesn't mean steam just suddenly decides to download all my games again cause it didn't exit properly.


I get that Hotsauce you have your beliefs of what's wrong. I see no reason not to get support involved and hopefully seeing 1, 10, 20, 50, whatever number of Steam Customers who likely have paid for games and therefore have a right to look for assistance, they are paying for Steam to work right and the convenience to contact support when it isn't, and thus should be contacting support as soon as possible, especially when they see a number of others in the same region who are similarly effected.

For all we know after 20 tickets in a short span of time there's an announcement by Steam explaining their investigation into it, maybe including already having a cause figured out and a fix on the way or whatever is involved, and maybe not but letting us know they're at least working on it. And for many people who are effected by something like this the company involved then letting them know they're also making an effort regarding the issue itself can be helpful, even comforting, as each one may think differently about what's going on, some content, others more paranoid, and myriad variances in between, and even beyond.

The part of our money we spend for games we buy from Steam that helps pay for Valve and Steam employees has no reason to go to waste with mundane and trifling tasks when users are having an issue of scale like this, that's one of many purposes Steam Support exists. But if we don't assert and help direct these resources when we need them, we should never complain about an issue not being fixed or otherwise persisting, for we failed ourselves then.

Last edited by McGillicutti; Aug 31, 2019 @ 12:15pm
cSg|mc-Hotsauce Aug 31, 2019 @ 1:42pm 
Originally posted by McGillicutti:
Originally posted by cSg|mc-Hotsauce:

Why is your very first step in your posts to contact support?

Something on his PC is most likely deleting Steam's cookies for his login.

For the game issue, 99% of the time, it is the user incorrectly exiting Steam.

:qr:

Answer was made by someone else:

Originally posted by Smash Palace:
Considering the amount of posts about games suddenly being redownloaded because steam isn't recognising the fact that they are already installed, i'd say contacting support is the best option.
Not exiting steam properly shouldn't make a blind bit of difference. I get a BSOD every now and then and that requires a full reboot, doesn't mean steam just suddenly decides to download all my games again cause it didn't exit properly.


I get that Hotsauce you have your beliefs of what's wrong. I see no reason not to get support involved and hopefully seeing 1, 10, 20, 50, whatever number of Steam Customers who likely have paid for games and therefore have a right to look for assistance, they are paying for Steam to work right and the convenience to contact support when it isn't, and thus should be contacting support as soon as possible, especially when they see a number of others in the same region who are similarly effected.

For all we know after 20 tickets in a short span of time there's an announcement by Steam explaining their investigation into it, maybe including already having a cause figured out and a fix on the way or whatever is involved, and maybe not but letting us know they're at least working on it. And for many people who are effected by something like this the company involved then letting them know they're also making an effort regarding the issue itself can be helpful, even comforting, as each one may think differently about what's going on, some content, others more paranoid, and myriad variances in between, and even beyond.

The part of our money we spend for games we buy from Steam that helps pay for Valve and Steam employees has no reason to go to waste with mundane and trifling tasks when users are having an issue of scale like this, that's one of many purposes Steam Support exists. But if we don't assert and help direct these resources when we need them, we should never complain about an issue not being fixed or otherwise persisting, for we failed ourselves then.

Yes, some client updates will reset cookies. Some programs will do this too.

The fact remains that contacting support for something that is out of their range is wasteful of everyone's time. Hence the myriad of KB articles published b Valve so users can do their own due diligence in resolving their issue.

You even just made another post telling another user to contact support and that user had not even gone through all the troubleshooting steps to find the issue and resolve it for themselves.

It is exactly why the new support tree help system was created.

:qr:
rubywarrior1 Aug 31, 2019 @ 2:52pm 
ok then, now fifteen time un installing and re installing steam, clearing the download cache multiple times, and re dowloading the games at least fifteen times, it is now working, but for how long? that is the question.
McGillicutti Aug 31, 2019 @ 7:18pm 
Originally posted by cSg|mc-Hotsauce:
Originally posted by McGillicutti:

Answer was made by someone else:




I get that Hotsauce you have your beliefs of what's wrong. I see no reason not to get support involved and hopefully seeing 1, 10, 20, 50, whatever number of Steam Customers who likely have paid for games and therefore have a right to look for assistance, they are paying for Steam to work right and the convenience to contact support when it isn't, and thus should be contacting support as soon as possible, especially when they see a number of others in the same region who are similarly effected.

For all we know after 20 tickets in a short span of time there's an announcement by Steam explaining their investigation into it, maybe including already having a cause figured out and a fix on the way or whatever is involved, and maybe not but letting us know they're at least working on it. And for many people who are effected by something like this the company involved then letting them know they're also making an effort regarding the issue itself can be helpful, even comforting, as each one may think differently about what's going on, some content, others more paranoid, and myriad variances in between, and even beyond.

The part of our money we spend for games we buy from Steam that helps pay for Valve and Steam employees has no reason to go to waste with mundane and trifling tasks when users are having an issue of scale like this, that's one of many purposes Steam Support exists. But if we don't assert and help direct these resources when we need them, we should never complain about an issue not being fixed or otherwise persisting, for we failed ourselves then.

Yes, some client updates will reset cookies. Some programs will do this too.

The fact remains that contacting support for something that is out of their range is wasteful of everyone's time. Hence the myriad of KB articles published b Valve so users can do their own due diligence in resolving their issue.

You even just made another post telling another user to contact support and that user had not even gone through all the troubleshooting steps to find the issue and resolve it for themselves.

It is exactly why the new support tree help system was created.

:qr:

Well when I look at the info on Steam Moderator Tito Shivan's profile that it appears he put there because of many misconceptions about Steam Moderators, he indicates that for technical issues you, me, any of us, should contact Steam Support. So I'll stick with those recommendations and echo them if it appears they could be helpful to others who have a technical issue versus just getting upset about the issue and never contacting those that are generally blamed and treating the situation to cause its impossibility and a self-fulfilling prophecy of whatever negatives many carry toward Steam and resulting in a meaningless gripefest, and nothing fixed.

When people are serious they get things done, and they don't care about whatever org charts someone who they also are paying for put together for their own reasons. My reasons as someone who bought a product and am not getting satisfactory and reasonable delivery and performance of is the reason they have a job and that's the fact of the matter. No sales money = no job, irrespective of an org charts and policies, and the more people are upset and can't get help, the more those who know that it is their job to help those customers as that helps them have a better experience with the company and their job is as a secondary sales function in support will make sure the rules and policies don't result in their unemployment.

And to be clear: your claim that this is out of their range is an assumption without actually having them look into it. You believe you're better suited to know their job than they are, and that's even while Steam Moderators direct us to take our technical or non-forum and/or game related questions of a generally technical nature to Steam Support with link. You may actually want to speak to Steam Support, put in a ticket, and see if that's how they want to be represented to the Steam Community, and if the issue people are having but don't know the source of it, is something in our modern cybersecurity violation escalated age shouldn't e brought to the attention of the company that many claim is the only one they are having an issue with. Your conclusions aren't the final say. Steam's are about their product, their Support Staff, their expertise and its limits, or what they can do, and that I am encouraging people to use the facilities at our disposal because we pay for them is to not just assume your word is, "the fact is" without consulting the very company who has people to tell us what the facts are in actual fact because it's their business and we're customers to it to be supported by them. That my friend is a fact of what our money is paying for and why we'd be foolish not to put in a ticket with Steam Support when an issue appears to be going beyond a user or 2, escalating, and specific to Steam. It may well be important for all Steam Users if it is more involved than your conclusions that aren't able to reach into the entirety of Valve Steam and its network are aware of.

Have a great day :)
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Date Posted: Aug 30, 2019 @ 5:42pm
Posts: 15