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That makes no sense. For starters what e-mail? I've never gotten a confirmation e-mail from steam for redeeming a giftcard.
I've also never seen the words maintenance used for any gift card, that makes no sense.
There are usually 2 types of issues with giftcards.
1. Getting one that was already redeemed
2. The store not activating the card
Steam can't do anything about either one, you'd need to contact the store.
Go there and tell them to solve it, before you involve the police.
What confirmation email? From what service?
There's no need to ever 'check' a card - you either use it, or you don't. And the only place to 'use' it is to put it onto your Steam account directly. Not on any other site, or using any other service.
If you did those things, putting your card numbers on a different website than your Steam actual account, you have no one to blame but yourself. Steam support cannot possibly help you.
Oh yeah, and what proof did you provide with this claim? Also don't give out gift card codes to random people.
My local 7-11 stores sell these gift cards and each one of them has to be manually activated by the cashier upon purchase to prevent some punk a*s kid from stealing the whole stack of cards worth hundreds of dollars.
Same reason they give out their login information at the first promise of ♥♥♥♥♥♥♥♥♥♥. People are the weakest link in security of any kind.
Case in point. Some of the most commonly used passwords:
1234 / 123456 / 12345678 / 123456789
password
qwerty
111111
abc123
admin
666666